I suggest you ...

Single-Use Checklist on Ticket

The new[ish] ticket worksheets are great. However, there are a lot of times when I want to add a quick checklist on a ticket that won't be reused again. Being able to create a checklist in a single ticket would be great. Being able to do more than just checkboxes would be nice, but even just checkboxes would be fine.

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Dan Joyce shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Dan commented  ·   ·  Flag as inappropriate

    This has become critical for our team. We currently are forced to link a checklist within a private comment to a checklist. This requires us to manually create/maintain a list for each ticket, in 2 places. Incredibly sloppy and impossible to manage.

    Would the addition of a simple checklist field be huge undertaking?

  • PotterVilla commented  ·   ·  Flag as inappropriate

    Yes, the ability to create client-specific in-ticket checklists would be VERY helpful. I see this thread is over a year old. Has the requested functionality already been integrated and I simply haven't found it yet? :-) Thanks!

  • Stephen Campbell commented  ·   ·  Flag as inappropriate

    YES - trying to make a todo list from ticket comments and making sure they are not forgotten - when not falling into a general - precreated ticket worksheet - would be great!

  • Douglas Bradshaw commented  ·   ·  Flag as inappropriate

    I agree with this. things can get forgot if there is not a checklist. Worksheets are great but only being able to create them from a template is a letdown.

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