I suggest you ...

Single-Use Checklist on Ticket

The new[ish] ticket worksheets are great. However, there are a lot of times when I want to add a quick checklist on a ticket that won't be reused again. Being able to create a checklist in a single ticket would be great. Being able to do more than just checkboxes would be nice, but even just checkboxes would be fine.

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    Dan Joyce shared this idea  ·   ·  Admin →

    6 comments

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      • Dan commented  · 

        This has become critical for our team. We currently are forced to link a checklist within a private comment to a checklist. This requires us to manually create/maintain a list for each ticket, in 2 places. Incredibly sloppy and impossible to manage.

        Would the addition of a simple checklist field be huge undertaking?

      • Anonymous commented  · 

        Agreed! Please add this feature!

      • PotterVilla commented  · 

        Yes, the ability to create client-specific in-ticket checklists would be VERY helpful. I see this thread is over a year old. Has the requested functionality already been integrated and I simply haven't found it yet? :-) Thanks!

      • Douglas Bradshaw commented  · 

        I don't understand why this is not a more requested task.

      • Stephen Campbell commented  · 

        YES - trying to make a todo list from ticket comments and making sure they are not forgotten - when not falling into a general - precreated ticket worksheet - would be great!

      • Douglas Bradshaw commented  · 

        I agree with this. things can get forgot if there is not a checklist. Worksheets are great but only being able to create them from a template is a letdown.

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