I suggest you ...

allow mentions in slack from the comments fields in repairshopr

I setup repairshopr notifications to send all hidden comments to slack. then I wanted slack to only notify when I am mentioned. Then techs can simply mention another tech in a comment to get the attention of that tech. There needs to be a way to send a message directly to a tech about a ticket and have it recorded in the notes. this seams like a good answer but slack did not recognize the mention from the comment.

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    Douglas Bradshaw shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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