Ticket Sorting
When you try to sort tickets by customer alphabetically on the tickets page, it doesn't seem to have any rhyme or reason to how it sorts...it certainly isn't alphabetical...
Yeah – it’s just sorting by the customer_id, which is sort of just the order they were added. Some day we’ll do this, but for now it’s just hard to get the database to do it quickly without a lot of work.
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Andrew Hall commented
Especially with the merge ticket function. I have a customer with thousands of tickets and merging is almost impossible because you have to scroll forever and even then there is no rhyme or reason to the order and you end up giving up because it's so convoluted.