I suggest you ...

Mark a ticket as invoiced after you've added it to another ticket's invoice!

When you have multiple tickets to bill for, once you add a ticket to the invoice the ticket you've added from should be marked as billed.

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Ellissa Scott shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

7 comments

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  • david commented  ·   ·  Flag as inappropriate

    This needs to be corrected! This isn't a feature request, this is a bug. I just caught myself double billing a client...

  • david commented  ·   ·  Flag as inappropriate

    It seems that the status isn't as I thought it was.

    The status remains as "Resolved" for me

  • Josh Fellman commented  ·   ·  Flag as inappropriate

    This is being done currently, the status of a ticket changes to "invoiced" once it is on an invoice.

  • kathy commented  ·   ·  Flag as inappropriate

    I can't understand why they would not do that, it seems only half the job is done. It seems very odd, that you can invoice a heap of tickets yet they don't get marked as invoices on the tickets themselves.

  • david commented  ·   ·  Flag as inappropriate

    This would be HUGELY helpful. It would prevent a lot of double billing...

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