Create a force log on for every new ticket/status update
A lot of our techs here share the same computer in the service area when updating and creating tickets. This gets to be confusing when we go back and look up notes and people have forgotten to log off and then log onto their own name. Is there anyways to forces a log on or switch user for every time a note is entered or a ticket is created?
We probably won’t implement this but we did build a Force Log Off feature on a timer that you can turn on from Admin > Employee Preferences.