At the moment, Marketr will send out follow up emails after a set amount of time when the invoice/ticket as been completed. What I'm proposing is to change it so it works when the customer last visited.

So lets say, I've got Marketr set to send 3 month follow up. A customer visits my place in August and then again in October. At the moment Marketr will send a 3 month follow up in November and then another 3 month follow up in January.

If Marketr is changed so it only sends reminders based on when the customer last used me, the customer wouldn't get two 3 month follow ups. This means I can also set a follow up reminder if the customer hasn't used me for 12 months.

Since authorize.net is no longer showing up as an App Integration, and the page for the Stripe app encourages users to use Vantiv, it appears that Vantiv is the payment system you would prefer us to use. If that's the case, would it be possible to store credit cards on file with Vantiv? I have several customers that would appreciate this convenience.

Currently, if a customer wants this done, I have to key in the card and sign the receipt myself -which is something I'm not comfortable doing.

It would be nice to offer this to my customers using Vantiv. If it isn't possible, what suggestions do you have to accommodate these customers?

It would be nice if there was a way to instead of pull inventory when you invoice something manually be able to click on a fill button, sometimes I have to order a part and it isn't in stock but then when I re stock the item has already been invoiced so it throws my inventory off..

with a fill function this would be avoided since I physically would have to click on the fill button to pull it from inventory, this is also good for when things get pulled for a ticket but haven't been paid for or invoiced it pulls it from inventory.

It would be great if our techs could mark the time they spend on a ticket as chargeable/billable from the App.

We've implemented the Square app so Techs can take payments when they do a site visit for a client. However, when they add time to the ticket it currently is NOT added to the total cost of the invoice. The tech needs to use the web interface to mark the time as billable, which in essence makes the app pointless.

It would be much easier and greatly beneficial for the system to automatically add time recorded on the ticket, in the app, to the invoice.

I would find it very handy to have a reminder or field to accept digital signature when/after taking payment.

This is especially true now that we're using the integrated credit card payment system through RS, instead of through a credit card terminal. It is important for potential chargebacks (I've dealt with a couple of these in the past, though not yet with the new processor, authorize.net) to have some sort of signature on file relative to the credit card transaction.

This was also suggested in a comment on another thread, but I never saw a new thread started on it.
Quote from from this other thread:
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Ryan (Power User RP, RepairShopr) commented · January 7, 2015 7:42 PM
Suggestion I just received from our newest hire:

"...and in RS, after processing a payment for a customer as part of the checkout procedure, it would be cool if the signature screen automatically popped up as a reminder (much in the way the notice appears telling you that the ticket is still open)."

Please please please please!
"

Quite often we have to attend a customer site multiple times for 1 reason. it would much easier to create multiple appointments on that 1 ticket so that we can track every time we have attended.

We use the calendar as a historical resource to look back and see where someone was and for how long so altering an appointment on a ticket really messes this up.

I also don't want to have to create a ticket for every visit for 1 issue, because then techs would need to trawl through tickets to get info on diagnosis' and work already completed.