General
162 results found
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New Tickets page layout
Please change that old way to list ticket with those fixed columns.
It uses about 1000px x 60px for each ticket and we can not even read the whole customer name or ticket title!
Please try to show all these informations on the whole row's width with different text weight, colors or labels on one thin row as would do 2DO list https://lh6.ggpht.com/FVIbFrbdAh6CUNIWaSqbzgPexmKhmNpEy97jQK9ZDCj8dCKT4pl6JJ9W8-umpnvjmrJ0=h310Or even better, you could show "all-on-one-screen" with a couple of different panes one next to the other. like Remember the milk or Producteev would do. https://s4.rtmcdn.net/img/services/ipad/ss_task.jpg
1 voteAppreciate the feedback on this. We probably won’t change this layout in this way, but we are looking at ways to optimize the column widths further. Thanks!
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Ability to still send invoices & reminders via email even if no email of any kind is ticked
Currently, I have a few customers who have the no email of any kind ticketed on their profile, which I am assuming they have done because I definitely haven't.
This is fine if it's to do with marketing etc. and they don't want to receive that type of email however.... I would like to get paid!!!!
I have repeatedly ended up contacting customers to ask why they have not paid only to be told they have never received an invoice. Invoicing and other money gathering/statement processes should not abide by the same rules as the rest. This is what we…1 voteBecause of requirements in maintaining good email deliverability, we have to respect requests of customers to not receive email (or to not send to bounced email addresses). The best approach would be to use the Opt Out Email Marketing option for your users. We also plan to better surface email settings in the near future.
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Tickets / Group by
The option to group tickets based on status is really helpful as an idea, but when you use it, each status breaks them up into sections. The individual groups should be all featured together, but at the moment if i group them by status then i end up with 3 or 4 different groups for 'invoiced' orders.
1 voteYou can currently sort the column by status. Would that work? We don’t have immediate plans to change the layout for the Group By feature.
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Add an Expenses Option
I would like to have an expenses option so that I can put expenses for the business into RepairShopr. Some examples are supplies or even monthly bills for the business. This would be useful for EOY reporting.
1 voteHi there — definitely see how this is helpful. Our current plan is to rely on our accounting integrations for tracking expenses. We just know that those systems will handle all the variations best for this.
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Show sales tax on add/view charges on ticket
It would be useful to see if we marked line items as taxable under "add/view charges on ticket" As it stands, if we forget to uncheck the taxable box (or check it if need be) there's no visual indication of the taxable status until you create the invoice. I'm thinking a simple taxable column would fit the bill.
1 voteAppreciate this suggestion and can see how it would be helpful. However, there’s a lot of tech involved in calculating tax with many possible variations. To be 100% sure this is accurate we plan to leave this only on invoices for the time being. Thanks for understanding. :)
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Can we please add a section on the receipt for customers to leave a TIP amount?
Can we add a line for customers to add a TIP amount for good service?
1 vote -
Vendhq.com
Any chance of intergrating with Vend ?
1 voteNot at this time, we wont’ be integrating to a POS
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Canadian Backup
I read your blog on Managed Backup and Cloudberry.
Can you do the same type of intergration with a Canadian Backup comapny? Not all businesses want their data going across the boarder.
1 voteNo API currently.
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Make DEPOSITS credit DIFFERENTLY than TICKET CHARGES. Show as AVAILABLE credit for Estimates & UNAPPLIED credit on the ACCOUNT for Invoices.
Hey everyone, we’re just becoming aware of tons of issues created by the current deposits system. Currently, a “deposit” item works just the same as a regular line item; except it also makes an inverse (qty -1) line item on the ticket (to function as a credit). Here are just some of the many issues we’re discovering from this functionality:
- “Deposit items” are available just like regular inventory “line items” which can be added to estimates/invoices; but cause chaos if used this way (duplicate credits, leftover credits) on tickets.
- If a tech accidentally adds in a deposit line item on…
1 voteWe’ve built the deposit system for a very common and specific flow in hundreds of repair businesses. If this is causing issues it may not be the right feature for your business. We don’t have plans to change this but are open to suggestions for other flows. Thanks!
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Save to Goolge Drive
With CloudPrint integration you can save to Google Drive. By the way.. it says "Save to Google Docs" which should be renamed to Google Drive.
The problem with this part of the integration is that the invoice or whatever you are "printing" to google drive will just land in the root folder of whomever's google account is linked. This makes it impossible for us to share these files to our team.
Can we make these output files drop to a Repairshopr subfolder and then subfolders based on the type of output?
example:
Drive Root \ Repairshopr \ Saved Invoices
Drive…1 voteThat feature is 100% controlled by Google. They add that virtual printer, and they control where the files go.. (and they named it google docs)
Sorry about that!
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Notify End Users that Lead/Request was received
I'm a service provider, not a retail shop. Our previous management systems would send an e-mail as soon as a request/lead was received by the system. This lets the customer know that they are important, their request was received, etc.
Right now, we are manually generating an e-mail, but unless we are sitting in front of a computer, it might be a few hours before the customer gets a response. In that time, they may go somewhere else because we did not acknowledge their request/lead.
1 voteYou should be able to add that message in Admin > Leads Preferences!
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Quickbooks integration - multiple QB accounts
need the ability to INTEGRATE one RSR account with multiple Quickbooks accounts - for segregation of invoicing and such
1 voteThis is not something we plan to support in the future. But we do support segmenting activity by Quickbooks Class on our Big Chain accounts.
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add the ability to include inventory items at the ticket level
allow the ability to add inventory items at the ticket level. Allowing the inventory to be added at the ticket level will update inventory when a ticket is completed instead of requiring an invoice to make sure inventory is updated. Those of us that use Square do not use the POS or Invoicing in repairshopr and therefore can not utilize the inventory system
1 voteWe are not going to support any flow that goes around our invoicing module like this.
We have a lot of users that run cards in square but still use our invoicing and POS modules.
(Our Mercury Payments integration is almost public, and they will beat square rates and structure on every point too – watch for that)
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Create a force log on for every new ticket/status update
A lot of our techs here share the same computer in the service area when updating and creating tickets. This gets to be confusing when we go back and look up notes and people have forgotten to log off and then log onto their own name. Is there anyways to forces a log on or switch user for every time a note is entered or a ticket is created?
1 voteWe probably won’t implement this but we did build a Force Log Off feature on a timer that you can turn on from Admin > Employee Preferences.
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Enable editing of Private Comments
Regarding Private Comment - and while the ticket has been invoiced, I am recalling points after the fact that I want to remember.
It doesn't appear that there is any way to edit the comment - other than create a new comment - and have a stream of comments for 1 service call, vs. 1 private comment for 1 service call.
It would be useful to have this functionality.
1 voteIt’s just a policy to not have comments be editable in our system. You can delete and make a new one with the more complete note.
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Allow for the ticket comments to filter into the QB online invoices.
Any ticket comments that are in the invoice for Repairshop should filter into QB invoices as well, to keep them uniform.
1 voteThe intention with our integration is to only copy over the line items – best effort – there is a ton of functionality in our invoices that we won’t bring over to the accounting integrations – like this.
Also attachments, emailing, etc etc
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Wacom Signature Pad Support for Mac OS
Really need a signature pad solution for us Mac Guys.
http://signature.wacom.eu/products/hardware/stu-300/1 voteAt the moment it’s not possible to integrate something that doesn’t have a web-browser SDK for general web page usage.
If you can highlight where this device has that support, we can consider it – otherwise we have to build desktop software vs using our web interface and we aren’t going to do that..
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It would be great if we could purchase a license and run RepairShopr on our own private server?
Have you considered allow your clients to download and install the application on their own private server?
1 voteWe do not have plans to sell licenses for self hosting.
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The payment on Android apps
Review the payments on the android app don't show in the RS post web. When we closed the register post cant see the payment.
1 vote -
Edit Tickets in Client Portal
Some clients have been frustrated that they cannot edit a ticket once they enter it. They cannot give us any feedback as to the Urgency of the ticket, they cannot even close it if it no longer needed.
1 voteHi,
It is possible for the client to navigate to the ticket and send you a message directly to the ticket. Using this method they can communicate the urgency and if the ticket can be closed if service is no longer needed.
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