General

  1. Barcode Print Settings

    We need a way to adjust the horizontal and vertical settings for the barcodes. Having major issues with small labels not being legible using my barcode scanner. Lots of wasted space on the side of the barcode. Needs to be spread out more so my scanner doesn't just see a black blob to scan.

    29 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Spiff Reporting

    There are spiffs that are logged in the system, but it doesn't really help much without a report. Trying to administer spiffs is really hard especially in my case where lots of products only attract a $1 spiff.

    I suggest we have a simple report that collects the spiffs acquired per team member.

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5108975-spiff-commission-tracking

    28 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show full emails in Communications Log or from links on Invoice/Ticket pages.

    G'day guys,

    I've looked on each of these pages, I've performed searches, and I've tried downloading the Communications Log as CSV. None of these avenues appear to provide me the full text of any outgoing email sent through RepairShopr.

    My primary use-case here is confirming what I've said previously to a customer when entering a custom message from the 'email PDF invoice' option.

    Please advise as to how I can access this information, or if it is not currently stored, please allow us to specify an external server's 'Sent' folder to copy to (I'll post that as a separate suggestion).…

    28 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Variable Products

    Would love to have a feature that allows us to add variable products. Example, A certain Accessory comes in Blue, Pink, Red, Yellow etc. Instead of creating 4 different products to accommodate each SKU, have the option to add colors to the item, and only create 1 inventory item with multiple sku's.

    28 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Email multiple people on estimates

    On tickets and invoices there's the option to email multiple people with updates. Not so with estimates. It would be nice to enable multiple CC's of estimates.

    28 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customizable Home Page

    It would be nice if we could re-arrange or customize the home page of RepairShopr.

    We've already liked and/or shared on Facebook, so we really have no need to have that loaded every time we go to the home page!

    As an MSP we don't have walk-in customers so we don't use that entire Getting Started section at all! So to us it's a waste of screen space that could be better utilized by showing more details of the upcoming reminders (would be nice to see what customer the reminder is for!)

    We like the What's New section, but it…

    28 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Send direct slack messages to techs or else to specify the assigned tech in the notification message to the shared slack channel.

    It would be helpful to either be able to send direct slack messages to techs or else to specify the assigned tech in the notification message that goes to the shared slack channel. Every tech is having to go to every ticket in the slack message to see if its for them.

    27 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Enable DKIM support

    Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?

    27 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Contract Management Updates

    I'd like to see some time and attention put into enhancing Contract Management. This could easily be accomplished by combining several existing features into an improved Contract Manager. And I think you would greatly increase your MSP ability.

    Currently there are 2 built-in options for contract reminders.

    The first is just that, creating a reminder on the actual contracts page. The problem is this doesn't show up anywhere. Why doesn't the reminder get listed on the contract page? Now I have no idea if there's actually a reminder or not. Sure I could go do the reminder screen, but that's…

    27 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Integrate with Instant Housecall

    Instant Housecall is gaining a really good traction with a lot of computer techs in a lot of communities. Would be awesome to have a similar feature like Team viewer has. The owner is super awesome and i Know he would love to help in any way he can. Keep up the good work guys!

    27 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Create Purchase order from estimate or bundle

    It would make things a lot quicker/easier for ordering system builds

    27 votes
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  12. Create Estimates from Leads

    I would love to be able to create estimates from Leads. I'd love to have a clients' employee email in and be able to request work be done. Create an estimate so that our contact at that client can approve the work and have it turn into a ticket.

    It would be even better to automate this workflow, but let's take this one-step-at-a-time.

    dp

    27 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Recur Billing -Proration/Extension Billing options for NEW subscription/devices added to existing subscriptions

    So the problem I see lies with the way recur adds new devices to an existing customer then bills yearly at a specific date based on the then current quantity regardless of rather each device/subscription was active a year.

    Example, We sell our current client a yearly MAV subscription on a service call, setup yearly auto billing per their request. Three months later they request one more device be added at another yearly fee, then 2 months later 1 more and so on (our yearly fee is charged upfront each time). The problem is unless I extend and billing out…

    27 votes
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  14. Tech Notes on estimates

    Tech notes in estimates that will appear on the estimate for my customer to view before approving. Including in PDF
    I see there is some kind of provision for it up the top but no box to input them

    27 votes
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    under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. WordPress / Gravity Forms Integration

    Gravity Forms is a widely used WordPress tool for creating advanced forms.

    more info: http://www.gravityforms.com/

    I believe this would be the easiest way to integrate with WordPress. By using gravity forms API you can integrate RepairShopr so that form fields will create new customer in RepairShopr and Wordpress at the same time or create a ticket which would be most likely the first two things that would be nice to have. Later there are other possibilities of expending the integration that I'm not going to dive in to right now but you can get lots of ideas when reviewing their…

    27 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You could use zapier to send gravityforms into RepairShopr leads as structured data – once we add the new customer action we’ll probably mark this as complete via zapier.

  16. Integrate Outlook Contacts

    If we could get Outlook Contact integration I would be extremely happy. When we add a new Customer in RepairShopr, it syncs to O365 and adds a new contact. If you could even Sync notes I would probably wet myself.

    27 votes
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  17. restocking fees

    Ability to change amount when refunding. We charge a $40 or 10% whichever is greater as a restock fee to computers when they are returned. I dont see a way to be able to add that when doing a refund.

    27 votes
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  18. Custom Phone Number Labels

    I think it would be incredibly beneficial to be able to label customer phone numbers with custom labels. Instead of:

    Mobile: 515-555-5555

    Home: 515-444-4444

    You could have something like:

    Mark's Cell: 515-555-5555

    Katie's Cell: 515-444-4444

    Etc, Etc.

    It's very hard to know currently exactly who's number you are calling, especially with businesses that may have 4 or 5 different points of contacts, all with cell phones.

    26 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Printing Price Labels

    Like most stores, we need to print pricing labels to mark shelves in store with prices for products. RS could really do with a good system for customising label sizes and styles so that we can make good quality pricing labels.

    26 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 24 hour clock support

    Would be very nice with 24 hour clock support. Europe do not use PM and AM. Hard for both customers and staff to book field visits in repairshopr now.

    26 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
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