General
855 results found
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Create Computer Repair Wizard similar to Mobile Device Wizard
I tested out the mobile device widget, and put it on our site on our "Phone Repairs" page. I am in the process of doing a complete redesign of the site, and I would love to see a wizard that does the same, but for computer problems. Listing common problems as options like: 1. Desktop or Laptop? 2. Virus? Slow Computer? Not Turning On? etc. etc. 3. Operating System? 4. Brand and Model?
Does this make sense? Ultimately, I would like to see an all in one solution that can be put on our home page and customize the colors..something…
24 votesThis is live! Check in Admin > Device Widget Customization.
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Categorize Inventory as Services vs Parts
Any chance you have plans to make services and parts have different fields in the inventory module. What I would imagine is having a drop-down before creating a new inventory item to choose "part" or "service". Depending on which you choose, there would be different available form fields.
As it is now, services need to have a blank quantity on hand to work properly. Also, parts need to use features like UPC code, vendor and bin#, but services don't need any of that. It would also be nice to have subitems and categories for inventory parts to help keep them…
24 votesI think the combination of sub-categories, Inventory tabs, and granular fields should speak to most of the requests here.
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Self-service Check-Ins / Kiosk Mode Enhancement
Hello, after speaking with your staff I found some limitations with the self-service website integration and kiosk mode (not the Repair Wizard).
When a customer checks-in and a ticket is created through an actual kiosk the ticket field is limited to "issue" only and doesn't have the ability to include other relevant and useful fields such as device passcode, device type, etc at time of intake.
In order to use the custom intake form with a check-in we are using the Self-service coding on our website but there is no ability to enhance the ticket portion of this currently to…
24 votes -
Create a Repairshopr Forum
The new ifixit pro talk forum is an awesome way to communicate about many things. It would be awesome to either have a Repairshopr subforum or just have our own. I like posting ideas and emailing the amazing support team about questions but sometimes being able to talk about best practices and other ideas would be better served in a forum of some sort.
24 votesThe private Facebook group has been a great solution for this.
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DashBoard Ticket Status
Can you please include ticket status' on the dashboard?
23 votesHey, we have a link to the new dashboard from the old dashboard – it’s beta right now, but I’m going to mark these as complete because it’s really usable as of right now.
Give it a shot, instead of /tickets/dashboard, it’s tickets/dashboard_new
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Allow technicians to have access to open or close the registers on a user level
We have a couple of technicians that open and close the store. Currently only allowing admin access to the cash register is requiring our two managers to work 6 days a week since we are open Mon-Sat to open the register. If we cannot work nights that means we are not closing our register until the next morning and then have to close right away. This causes some inconveniences for our managers especially if they would like to take time off, vacation our other manager has to pick up the slack.
23 votesThis should be live!
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Complete RepairShopr Backup
I would like a way to backup everything in RepairShopr. Automatically (say - to something like DropBox).
There are so many scenarios (accidental deletion, RepairShopr glitch, disgruntled employee, etc) where it would be incredibly valuable to have regular and multiple versions of the data in RepairShopr.
The invoice, estimates, templates, tickets, reminders, calendar data, worksheets, inventory, customers, internal wiki data, customer wiki data, attachments, time clock, custom contact fields, etc - are all things that took a large amount of time to enter and develop over time. I know there are some exporting functions, but there is nothing like having…
23 votesWe added a paid add on for this – it’s in the app center.
It costs money due to the high server load and disk space usage.
Feedback welcome!
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Track customer click through on tickets, invoices, estimates
It would be wonderful to have the ability to see when a customer clicks through to the customer portal or views an invoice, etc. Track ip address and date/time of when it was viewed. This would help with knowing if a customer did receive e-mailed invoices, estimates, etc.
22 votesWe have a simple version of this on estimates/invoices now, and something started for tickets.
This will evolve over the next couple weeks – thanks everyone who voted.
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Add WYSIWYG to the internal WIKI to make it EASIER to use verses CODE
We really want to add all of our company policies, procedures, training, and changelogs into the wiki - but it would take a lot of time to restore all of the formatting that is lost with wiki markup. Further, adding new content would be so much easier if there were simple WYSIWYG options like bold, underline, lists, etc.
Yes, wiki (kramdown) markup is a standard for some sites; but most new online content systems have WYSIWYG, including Wordpress, Gmail and Office 365. It’s much quicker and more efficient for most users. Would love to use the feature if it’s added!
22 votesIt’s now HTML with a nice editor.
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Invoice a Third Party and NOT the customer?
We carry out repairs for customers but the repair is chargeable to their insurance company and NOT them. How can we create the customer and ticket as normal (so we can make full use of canned responses and Marketr etc) but at the final stage when creating the invoice select for it to invoice a Third Party / Client / Contract?
22 votesThis just went live. You can now change the Bill To customer on an unpaid invoice so they’re different than the ticket customer.
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Add barcode option to add/view charges on ticket
Need to be able to scan barcodes everywhere you can add charges
(edited to remove all caps - omg)
22 votesThis has been live for a while now :)
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Improve some of the older features
There are a tremendous number of features offered in RS and the very core of them are fairly well rounded and fully implemented.
There are also almost some other features that seem like they are do for some upgrades.
There is tremendous potential in things like;
- Ticket Automation
- Widgets
- Ticket
- Worksheets
- Stock tools
- Reports
- Templates
- Custom fields
- Website IntegrationsMany implementations could use some simple upgrades like:
The "Device Repair" widget starts with an option to pick a model and has no option to start with a device manufacturer. This is…
22 votesSince this suggestion is for multiple features, we can’t really manage it in uservoice like other suggestions.
I’m inclined to just delete the post and have these individual items get their own post (so they can get votes/status updates/etc) – but it’s a hot issue so I’ll just mark is as completed and leave it.
If you are considering commenting and adding another small thing you want us to fix before adding more new features, stop.
Go submit a separate idea for it so it can get votes. That’s how this system works..
Marking complete because we’ve heard you, and understand your desire. We are not going to prioritize these examples to be worked on immediately because that isn’t how our roadmap works – but it will be considered as we schedule future work. (as usual)
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Special order parts.
Currently it appears the only way to put in a part order is to have it tied with a ticket. There are parts and products that are ordered only once, and that either don't require installation, or the the customer chooses to install themselves. This means no need for a ticket. It would be nice to associate a part order to customer, but not require a ticket.
21 votesYou can generate Invoices directly from Part Orders! Head here for more info!
https://www.repairshopr.com/blog/posts/feature-friday-generate-invoices-directly-from-part-orders
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Merge Tickets
Occasionally I have a client e-mail our ticket system multiple times on the same issue which creates multiple ticket, each with there own important information.
It would be great to merge tickets together so that we can easily consolidate information rather then manually copy information and close or delete one of the tickets.
21 votes -
Ticket Automation - Send SMS
If a public comment is added to a ticket, can we have it also send the SMS message if they're set to receive them?
21 votesTicket Automation can send SMS as an Action!
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Customer Portal Search
I think it would be nice to add a search feature for Repair Shop Customer inside of their portal. I have many business customers that have multiple units in their portal and sometimes they find it hard to locate. This feature would help them do this much quicker.
20 votesThis was released in October. You can now search and filter the data in Customer Portal to make finding things much easier.
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Ability to customize the Ticket List view
When you click on Tickets and it shows the Ticket List, it would be great if there a way to customize the Columns that are displayed. Right now there is a TYPE/BIN that hardly gets used by anyone and I would like to replace it with a column for "Pending Charges" associated with a ticket. See example screenshot: http://repairit.support/public/Ticket%20List.jpg
20 votes -
Technician report
Hi Troy.
Repairshopr specially for whoever involving on repair and service business,
so Technician report is important on this. we need to get sales report by technicians. by daily,weekly monthly we need to take report of every technician.How many tickets resolved,cancelled,not repaired and details.
19 votesWe have a new technician report live now. You can find it in Admin > Reports > Employees > Performance.
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Bypass intake form for MSP Contract Customers (per account)
For business customers, if the Intake Form is enabled, have the ability on a per account basis to specify whether or not the intake form will be used. For example, the IT MSP company ABC Tech, Inc. has a managed service contract with Hi Ho, Inc. When a new ticket is created for Sally over at Hi Ho, the Intake Form is bypassed, since there is an existing contract and the intake form is no longer required for each ticket.
19 votesDone!
Go to your Ticket Custom Field editor to find a new subsection.
You can setup custom terms and conditions per ticket type, or skip the intake form per ticket type.
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Require Time Clock
Is there a feature yet to require users to clock in whenever they log on the system. If not, do you think this might be a good feature? Better time tracking
19 votesYou can now require the Time Clock at login! Head to the below link to learn more!
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