General
855 results found
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Show associated Invoice on Ticket page
I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?
1 voteThey show up right here: http://i.imgur.com/DySkm1c.png
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Invoice Aging Report
It would be helpful if this report also included the Invoice Date, as well as the due date.
1 voteThis update will go out today, thanks!
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Fix IOS appointment calander
When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1
1 voteHi,
This should have been addressed. If you are still seeing this issue, please open a support ticket and the team will help you out.
Thanks,
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Recurring Tickets Display Screen
When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.
I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.
Thank you!
1 voteWanted to send out an update on this. We have added the customer name to the Recurring Tickets Report and the update is live.
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Send SMS in Ticket Automation
I would like to be able to send an SMS to a customer to let them know that their item has been picked up if the status has changed.
Ticket Automation should also have an option to 'wait and recheck' in case that the end use accidentally clicked on a wrong status, and rushed to change the status again.1 voteWe added SMS to ticket automations!
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Vonage PBX integration
I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.
Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
Make a test call and make sure that you do not have pop-ups blocked.
Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
Switch back to Vonage Desktop Connect and go to the settings area.
In settings click on…1 voteHey Chad thanks for sharing this awesome find! We have updated our kb article to reflect your instructions! I also shared this with the rest of the team as well. Thanks again!
http://feedback.repairshopr.com/knowledgebase/articles/254824-pbx-integration
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add ticket worksheets to customer portal
if the ticket worksheets could show on the customer portal when they log in it could be useful to let the customer know a brief outline of tests already carried out and work needed at a glance
1 vote -
Sync Multi Day Appointments With Office 365.
I use Outlook and a calendar app called Business Calendar Pro which work seamlessly together. I now have RepairShopr working to sync as well and all works fine until I enter a multi-day event in Outlook. It syncs as a one day event in RepairShopr and adding individual days in RS is not only an extra bunch of steps, it adds a duplicate appointment into Outlook.
1 vote -
Splitting off tickets from a comment.
Would be nice to be able to split off a comment or series of comments onto a new ticket from an existing one. Sometimes, when working on a project, one thing will lead to another which ends up being a new and totally separate project from the existing ticket. But there's no good way to quickly copy the documentation from the existing ticket to the new one. Being able to start a new ticket from an existing one and then select any comments or items (timer entries, charges, etc) to be moved over into that new ticket would do wonders…
1 voteWe added this a few weeks ago!
On a ticket comment, click the “…” and you can “Split to new ticket”
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Bulk SMS per Customer Catagory
Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!
1 voteYou can now do this with Marketr via the Twilio integration using customer saved searches.
https://www.repairshopr.com/blog/posts/feature-release-bring-your-own-twilio-account-to-repairshopr
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add the ability to add multiple techs as assignees (not an appointment).
Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".
1 voteWe’ve released Ticket Subscribers. You can now have multiple technicians follow activity on a ticket.
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Add scaling option to AutoPrintr (or make it an option in RS itself).
I know labels themselves aren't customizable, but being able to simply increase the printing scale (without having to use the system dialog) within AutoPrintr or in RS (which would then send the scaled image to AutoPrintr) would be great. It makes it a lot easier to see the labels from a distance.
1 voteToday we released an update that allows users to customize labels. You can add images, change the image size, change the label size, font and more. More info below:
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
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Remove Individual Name when business client.
Make so at the customer creation screen, you can select if its a business or individual. If its a business do not require a First/Last name of a person.
As it is now it requires the first/last and then that name appears on everything in the system. I don't want an individual name to appear on anything when it is a commercial client. That includes any labels, invoices, estimates, Tickets, etc.
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Make option for "create new customer" if standard search has 0 results
If a quick search has 0 results, it'd be nice to have the option to create new customer. Like "No results found. Click here to make a new customer."
0 votesThis is live!
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Make asset name required
There's no reason to ever check in an asset without naming it. If someone accidentally does, it adds a blank line to the list of assets and then it gets forgotten or mixed up. The name field should absolutely be required.
Further, maybe even renamed to "make/model". In the computer industry, the name should most certainly be specific. A name is general, a make/model is descriptive. For example; Red Toshiba vs Toshiba Satellite L305-S4712.
Please change name and make the field required. I think it will help everyone.
0 votesThis is live!
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Change "Custom ticket fields" from within ticket
We're using custom fields in the ticket for our "diagnostic tests" and "final wrapup" procedures. It would be very helpful to be able to edit /change the values of the custom fields without having to go to "change invoice" every time. Simply make custom ticket fields a part of the in-line options to change in a ticket. Pretty please!
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Allow regular users to delete blank invoices
It's a really great security feature to not allow regular users to delete invoices. It's especially helpful that the invoice tracks changes. The annoying part is when tech's accidentally make a blank invoice, don't add any charges, and then create another invoice with charges, leaving the original blank invoice unused.
It would be great if tech's could deleted blank invoices that have never had any charges added to them. Obviously, if tech's could just delete any blank invoice, it would be possible to delete all charges and then delete an invoice that originally had charges on it - and that…
0 votesShould be part of Security Groups now.
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Make estimate approval trigger dashboard update
Love it when customers approve estimates via their online portal and save us a phone call or follow up. The issue is, when they approve an invoice, we have no way to know they did without manually checking their ticket.
Technically, an estimate approval is a customer update, so we think it should trigger a blue "customer reply" notification on the dashboard, and add an envelope icon next to the ticket with a "customer reply" note that says "Estimate approved via portal".
Need it...
0 votesThis is live!
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Need to be a way to Duplicate an Invoice.
There needs to be a way to duplicate an invoice. I bill my contract customers quarterly and a duplicate invoice button would be great since i could duplicate the previous quarters invoice and not spend all the time recreating them. I also use the duplicate invoice in other situations but this is the best example.
0 votesYou can now clone invoices and create recurring invoices.
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marketr
I would like to be able to send a canned, branded welcome email to new clients through marketr. If we get a new client, be nice to send an email with hours of operation, account manager, rates etc.
0 votes
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