General
855 results found
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Would like a recommendation on a phone system that connect with RepairShopR (VOIP) that can we a send an automated text message to client
voip phone that connects with RepairShopR. Once the number is identified we could instanly tell if they are an existing customer or a new customer. If they are new we could send a canned SMS to the cell phone with our contact information. iCracked does something like this on the SMS marketing.
1 voteOthers can feel free to comment with ideas, but, the Zapier integration is probably the best bet.
You could have RingCentral phone system doing things in RepairShopr – and then also sending the info to a multitude of options like:
https://zapier.com/zapbook/updates/376/call-loop-zapier/
https://www.firetext.co.uk/blog/start-automating-your-text-messages-with-zapier/
And of course: https://zapier.com/zapbook/ringcentral/repairshopr
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Inventory pictures (without woo!)
I would LOVE to have pictures of my products in my inventory, and I loved how it was executed with the woo commerce support.
BUT.
Woo commerce is the devil, in my humble opinion, and I have gone a different direction. In doing so, I now have no lovely pictures of my inventory. So how about giving those of us who are anti-woo the same capabilities as those who are willing to bow at the altar of woo?
...And it would be even more lovely if we could get those pictures in thumbnail form on the POS buttons.
1 voteOk, done in next deploy. In Inventory settings, Advanced.
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useful RMM info in Messages list
The "New RMM Alert Created! An Alert was created fo..." (for Watchman, in Messages) is overly wordy, and cuts off before useful info (which Group/Customer) is displayed. Would be more handy to be able to eyeball this quickly! Thanks...
1 voteGood call!
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Make Ticket Worksheets editable
Whenever I have to add an answer to a dropdown field in a worksheet, instead of being able to add an answer, like in ticket assets, I have to recreate the entire field. This is tedious and causes errors.
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Systray Shortcut
It would be great if there were a shortcut available in the systray so users could open tickets from there. Or even email tickets from the shortcut.
1 voteKabuto is perfect for this, it’s in the app center!
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Tracking shipments/Parts
Hi
The tracking feature is useless and really needs to be fixed. You say when you search the tracking # it opens up a google search. What is the point of this??
You should be able to add a direct URL in manually, and then when you click on that link you put in..it will take you to the actual website (for example, DHL) and you can view the status of the shipment. Right now, if I input my DHL tracking #…it opens up a google search and gives me random searches for misc crap like Flickr pages.There must…
1 voteYou are right, it didn’t matter for USA folks because fedex/ups (99% of the market) use tracking numbers that are detected by google – where DHL tracking numbers are not possible to auto-detect so nobody has a good automated solution.
Now if you enter a URL into that field we’ll link to that instead of google.
Thanks!
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Autoprintr suggestion
Hi guys,
Here's a quick note about Multi-store operations and how the current Cloud Print service works;
When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.
I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store requests the print, gets the print.
I would also suggest that for Dymo labels, if possible.
Thanks,
Don1 voteAlright, the beta is live and we are working on it – you can get to it from here:
http://feedback.repairshopr.com/knowledgebase/articles/944752
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Please include Customer's Mobile Number on Asset Label
When the Asset Label prints we adhere it to the asset and if it's a phone or tablet for example we place it in a plastic bin and adhere the ticket label on the outside of the plastic bin. It would be very helpful to include the customer's number on the asset label. It would help us know the number to call when it's ready for pickup plus it would incline the customer to leave the label on their device if it has their contact information.
1 voteWe have released an update that allows Labels to be customized to carry things like phone & mobile numbers should you choose.
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
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Add Location to Ticket Automation Conditions
We'd like to see ticket location as a condition option on ticket automations. We have a slack channel for each location and would like to setup a notification to go to the room for a specific shop when a ticket hasn't been updated in 24 hours.
1 voteIt works!
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AutoPrintr Duplex
AutoPrintr does not support duplex printing.
We like to give our customers one piece of paper, the invoice on the front and all the ticket notes on the back. This saves a lot of paper.
We tried overriding on a Brother printer by setting duplex to on in the preferences. We also tried the duplex override via the web interface.
1 voteThis was added in a update a few months back. Apologies for the late update!
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Just thanking you for AutoPrintr
This lil app is fantastic! We now instantly get the forms we always print without any extra hassle. (And manually printing the forms has always been a 1-2 minute hassle with cloudprint)
Thank you so much! Keep up the great work!
1 voteHey! I know this is a late message by any standard, but thank you for the feedback! I shared your message with the rest of the team.
Have a great day!
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Allow to search Product List by SKU
Being able to search to input parts based off of SKU would be very helpful. Right now, if I enter a SKU into the search box under Product List, no results come up.
1 voteOur search upgrades now support this on the Product List page and in Search All Things.
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multi items on tickets
customers bring more than one device, could we have multi items on tickets rather than just been able to have one item one ticket.
1 voteThis is what Assets are for. You can add as many as you like – and they have custom fields available too.
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product bar codes
It would be great to include the vendor PO# on the product bar code label. This would help in processing RMAs by giving the vendor purchase details.
1 voteThis is how the labels already work if you print them from the PO
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Stock inventory website integration widget
So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
I had the idea, what if there was a way to…1 voteI’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.
Let us know if you think it’s missing something important!
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Schedule appointments for longer than 8 hours
We sometimes have big projects that take place over the course of a couple days. It would be nice to be able to schedule one appointment for the entire project, as opposed to a new appointment for each day.
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Importing Tickets
I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.
It is extremely reassuring to see that I can export ticket data to…
1 voteOur tech support can do this for you – no problem! The tool isn’t very user-friendly at the moment so we’re keeping it internal.
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Alphabetize Asset Types
Adding the ability to drag-and-drop Asset types so we can alphabetize them as we add new items.
1 voteAsset Types have been put to Alphabetical Order in the drop down
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Ticket links in ticket automations
I'm creating ticket automations and would like to be able to link to the ticket itself from within the emails I'm sending to the assignee
1 vote -
Editable field on worksheets
We use worksheets to do assessment on computers. Sometimes a single ticket will have more than one computer, so it would be nice to have an editable field that we can label each worksheet to identify individual computers.
1 vote
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