General
162 results found
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Status for "Deleted" tickets so they can be audited
Hey guys,
We really appreciate you making the option to truly delete tickets. This was super helpful for accidentally created tickets and all of our tests. Now, a little change request.
Is there any way you can make deleted tickets appear to fall off to all but admin users, and have them go to some kind of "hidden pool". You could add a status called "Deleted" below "Resolved" in the drop down status list - but only make that option/pool available to global admins.
So, clicking Delete Ticket would do the following:
Trigger the "Job Cancelled" option in the ticket.…4 votesWe previously implemented a disabled approach and users frequently requested that tickets be fully deleted.
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Set default qty for inventory items
We have several services that have specific qty values every time. Some of them are very hard to remember (especially labor times/qtys) and we have to remember to check the item descriptions to see what the "estimated time/qty" is.
It would be really helpful (and I think easy) to add an option for "default qty" in the inventory item details. That way, each item added would populate with a unique qty when added.
Please and thank you. You know it will be easy! AHHHHH!!!!!
4 votesThank you for your feedback. We are closing this due to lack of votes from the community. I will note though, that you can set a minimum value for Ticket Timer so that it rounds up to that value when using Ticket Timers. That at least covers the labor aspect of this suggestion.
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remove the black line on integration opportunities
Hello repairshopr
Now that you do not want to make it possible to change your options in your Website Integration. Can you remove the black line at the top of the form, where our company name is?It will make it very easy to use them on our sites. I ask this because you have some really good integration opportunities but can not use them as my clients leave my website when using these.
Thanks in advance
4 votesYou can use our integrations but for pages outside the embedded iframe, the CSS won’t be customizable for the time being.
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Payment Voucher Integration
Hi Troy,
I would like to suggest to have a payment voucher system in the current ticketing system.
Basically, the payment voucher can be use for our employee to claim payments made by them.
There are many instances where we as the owners and the employees make payments for business using our own money.
The money has to be claimed later on.
This payment voucher can be utilise for proper record and also accounting.Do let me know
4 votesWe don’t currently have plans to track all the expenses an accounting system would so we’re going to decline this for now.
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Invoices should be able to be converted into purchases
invoices should be able to be converted into purchases. Once purchased and finally placed into inventory and should have some sort of ticket that stays with item until sold....then when we have sold item should have a reference number attached to the new customer we are selling to ...so that if the item comes back with a problem we can retrace what happen with phone
4 votes -
Ticket Sorting
When you try to sort tickets by customer alphabetically on the tickets page, it doesn't seem to have any rhyme or reason to how it sorts...it certainly isn't alphabetical...
4 votesYeah – it’s just sorting by the customer_id, which is sort of just the order they were added. Some day we’ll do this, but for now it’s just hard to get the database to do it quickly without a lot of work.
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Use customers Drivers License or ID card to add "new customer".
Okay, for real - this is genius:
The Authorize.net API is really great. It reads 3 line track data from a credit card, and transcribes that data into all the required fields for a swipe to complete, and then processes the transaction automatically. It saves a ton of time and hassle compared to a third party swiper.
Why don't you do the same thing for custom info? You can use the same card swiper to run a drivers license at the "new customer" screen. It could pull the first name, last name, address, and city state zip. All you would…
4 votesThis IS genius – but I don’t want to build this system for all 200 types of drivers licenses we’ll get asked about.
Sorry everyone :)
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Add an integrations with Freshbooks
Please add the ability to import all customers w/ notes, invoices (including recurring), expenses & estimates.
4 votesWe plan to focus on Quickbooks and Xero for the time being. We may return to this down the road. We did add an exportable CSV formatted for Freshbooks, though.
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Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos
Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos
3 votesWe plan to continue to develop our native POS rather than integrate with other systems for now.
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Device Check-in widget for facebook pages!
I would love to see the device check in and ticket status widgets available for our facebook pages too!
3 votesReally like this idea but unfortunately this is not something that Facebook’s platform would support.
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Make Admin Overview SMALLER
The overview screen on the administration page is great - but it's too big to reasonably compare multiple locations in a glance. PLEASE shrink the fonts so we can view more than 1.5 locations without scrolling.
Also, the figures need to be rearranged to make comparisons. Right now for example: there's some info about invoices (last month and month to date) in the upper sections, and then additional info about invoices (invoiced today and invoiced last 7 days) in different groups at the bottom.
This is how I think it should be arranged: Each location will have it's own grid…
3 votesWe plan an update to this but will probably continue to make this display larger (similar to http://www.brightgauge.com/ for instance.
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Multiple Option Estimates & Named Estimates
-For customers whom you might be presenting multiple options or doing multiple jobs for. Have the ability to create a 'master' estimate then on that same estimate create groups: Computer Replacement Option 1: Item 1, Item 2, Items 3 | Horizontal Line | Computer Replacement Option 1: Item 1, Item 2, Items 3 .. and so on the estimate you could line item and total each of the groups separately and have the option to add the groups up for a grand total.
-Create a way to name estimates in addition to the numbering system
3 votesYou could include this in the description of items on the estimate. We don’t have immediate plans to implement estimate names, though.
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Add logo to top of web app
Hey guys,
This isn't really important, but it would be cool to be able to use our actual company logo at the top of the web app, rather than just our name in regular text. Customers see it when signing, so why not let them always see our logo.
It could use the same logo we upload in the initial setup process, or be a custom upload since it's a constrained space.
3 votes -
Drop Down For Inventory & Quick Add
The auto-search in fields in nice, but we would like to see a drop down style list especially for staff that may not know all of the inventory items by name. Would also like to see the option at the top of the suggested drop down that says "Add Item", pops a shadow box that has a simplified view of the regular add inventory screen allowing you to quickly add an item and select it without having to jump back to inventory, then back to the estimate, etc.
3 votesWe’re continuing to add power to the search function so plan to pursue that method for now.
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Need ability to change hard coded fields.
I need the ability to change the format of certain assets that are hardcoded into the custom fields. For instance, my shop does not need a text field for "Asset Name" - we only check in a certain fixed types of machines. I want to change it to a drop down box that has some predetermined fields - i.e "laptop, desktop, ultrabook, all-in-one" etc. I can't imagine this wouldbe that hard to implement and it seems odd that asset name and serial are still hardcoded fields.
3 votesWe do not have plans to allow changes to Asset Name and Serial fields.
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Integration with ReferralCandy API
I would like you to consider integrating with ReferralCandy. They have an API, but I am not sure how difficult this might be. More information can be found at their site, but the idea is that when a referred member makes a payment, they will be credited in the ReferralCandy site.
3 votesWe haven’t had many other requests for this so we’re going to decline for now but may reconsider in the future.
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Customizable Payment Confirmation Page
Allow for full layout and text customization on the confirmation page. For example changing "This transaction has been approved." to something a little more friendly like "Thanks, $Customer firstname$ We've received your payment." And then a button to both view/download the PDF with the PAID on it along with automatically emailing a copy of the PDF with the PAID on it anytime a invoice is paid (from here or inside the system) - using the thank you/paid email template - so instead of the 'Print this page for your records' it could say 'download this PDF for your records -…
3 votesThanks for this recommendation. We currently don’t have plans to allow customization in this way.
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Integration with QuickFile
We use QuickFile for our Accounts/VAT/Tax etc
The reason we dont use things like QuickBooks etc is we cant justify the expense for them, especially considering QuickFile does the exact same thing for free!!
Can we see integration with QuickFile and RepairShopr?
Please?!?!? :D3 votesHi there — thanks for asking. Currently we’re not looking at other accounts integrations beyond Quickbooks and Xero. These are major undertakings and our plan is to continue improving our two current integrations which have good coverage across many countries. Hope you understand. Thx!
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Could the Xero plugin be adapted to connect to FreeAgent which uses REST APIs?
FreeAgent uses REST APIs for it's plugins would this enable the Xero plugin to be adapted?
I use FreeAgent because it allows me to use per client invoice numbers and it's connection with Barclays is a direct Read Only feed rather than going through a third party provider who does a screen scrape. I went as far as switching banks for this added layer of security.
3 votesWe’re not currently looking at an integration with FreeAgent.
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Ecwid ecommerce integration
Ecwid is a great ecommerce solution because it is not specific to any singular platform so you can run your ecommerce site ON your existing site (i.e. wordpress, Joomla!, html, facebook etc.).
Ideal integration would work like this:
use UPC or SKU as item reference and update pricing automatically
automatically feed new items onto repairshopr system
allow repair shopr system to tag with instore stock levels or not held instorefailing that - any type of integration would be great
3 votesWe’re looking at various ecommerce possibilities but will probably consider Shopify, WooCommerce or similar larger integrations to start.
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