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  1. Two-Factor Authentication

    I'd really like two-factor authentication (2FA) through Yubikey and/or Google Authenticator.

    34 votes
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      12 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Partial Refund

      Is there a way we can process a partial refund? Currently we have customers pre pay their service but sometimes it doesn't take as long so we refund part of it. can we some how manually enter in the number it should be? example customer pre paid $200 but we need to refund $25

      34 votes
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        18 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Walk-in Customer Email Receipts

        When ringing out a POS sale with a walk-in customer who doesn't want to spend all the time getting fully checked in and added to the system, a quick ad-hoc receipt emailing method built into POS would be extremely useful.

        Sure, we can save to PDF and then email, but that is klunky. If there was a quick way to click "email this receipt" and type in a one time use email that would be extremely useful.

        33 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Knowledge Base for staff and clients

          It would be nice to have an internal knowledgebase for staff and an external knowledgebase for common questions from our clients. This would be an easy way to build staff knowledge and be more efficient with our clients. Just like your knowledgebase, it would be great to say - "please go to your customer portal and search for maintenance tips".

          Thanks guys!

          33 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Estimate Names

            Need to have estimates/invoices on the backend have an option to name it along with the estimate number. When looking at a list of estimates/invoices its impossible know what is on each and what they are for - having a name would make easier to quickly identify an estimate/invoice in a large list of items.

            32 votes
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              4 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Auto Email Receipt of Payment For Online Payments & Recurring

              I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

              32 votes
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                8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for this suggestion! In a recent update we’ve added a setting at Admin > Invoices > Advanced to “Automatically Email Receipt to Customer after Portal Payment”

              • Standard and custom labour rates

                We would like to request the ability to be able to set labour rates per job type or customer. One rate should be set as the standard rate that is applied to all customers, unless it is changed for a specific customer.

                In setting up our new shop, we have added each rate as a different product in the inventory, with a note field added to each customer record to show their current rate. Our account is new and we have not yet done any invoicing in the system, so I am not sure how this is going to work…

                32 votes
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                  19 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  This is live!

                  We implemented this through contracts.

                  Now you can setup a contract for a customer, and set the override price for any products you want.

                  Now when those products are invoiced to that customer, the override price will be used.

                  It works with all products, labor, physical goods, etc.

                  Let us know how it works for you!

                • Location specific calendars

                  For all of the Repair Shopr clients who have multiple locations, we would like to propose a new feature. Currently, RS has calendar syncing for lead conversion and appointment scheduling. Although this feature is very useful, we are a company who has multiple locations. Because of this, converting leads and scheduling appointments becomes a bit more complicated. We propose that RS as an added value feature should allow clients to separate calendars per each location. We think this would simplify everyone's lead conversions and scheduling process

                  31 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Seperate Contacts under a customer (i.e. multiple people from the same business)

                    We have several companies we work with, but we deal with their employees directly when they have issues.

                    I think you should have the ability to add multiple contacts under the same company. Ideally the way this would work best for us, would be when creating a new ticket under CompanyABC there should be a drop down box specifying which contact you would like to use (or being able to add a new one). The contact would only need a separate Name, Phone Number, and e-mail field, but the address and such would pull from the company.

                    This way we…

                    31 votes
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                      7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      This is now live for all users! You can turn this on by clicking “Enable Multiple Contacts” in Admin Settings. You will then find a “Contacts” section on the Customer Detail screen where you can add multiple contacts. These contacts can be selected when you create a new ticket.

                    • Export Customer Assets to CSV

                      It would be very useful to be able to generate reports for customer assets either as a PDF or a CSV file.

                      31 votes
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                        7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Returns or RMA and Refund Tracking

                        The hardest thing to keep up with is Sending parts back and have we received the refund yet. I think something like the parts screen with a few extra fields would be awesome. We would like to track, Auction Number, Website we purchased from, Order number, RMA Number, Case Number, Return Tracking Number, Mark if its a Replacement or Refund. And then when we get the refund we could mark it Refunded or when we get the replacement part we could mark it replaced, and then when you mark refunded or replaced it would disappear like the arrived box does…

                        30 votes
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                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • POS referred by

                          so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

                          30 votes
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                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            This feature has been completed. Now when creating a customer from the POS tab you will be able to choose from your list of Referred by options.

                          • Need the ability to merge records, especially customers. Employees make mistakes, and have duplicate or multiple copies of customers is det

                            Need the ability to merge records, especially customers. Employees make mistakes, and having duplicate or multiple copies of customers is detrimental to an efficient system. Merging should allow no loss of ticket and asset history without having to go back and manually enter everything.

                            30 votes
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                              9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Disable ticket creation from customer portal

                              We'd like to have the option to disable customer's from creating tickets from their customer portal. This disrupts our ticket flow and causes issues with our techs either missing some of those tickets or us needing to fix a ticket with more information than customer's provide before techs can work on it.

                              30 votes
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                                4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                I’m happy to announce that there is now a Advanced setting to disable the ability for Customers to create tickets in the Ticket Portal!

                                Navigate to Admin > Ticket Preferences > Advanced > “Prevent Customers from creating new Tickets in Customer Portal” > Save

                                Once the option is checked, there will no longer be a “Create Ticket” button in the Customer Portal.

                                Thank you for the feedback on this and we hope you enjoy the new super power :)

                              • Solve all custom report requests - Give us the Ability to Create our Own Reports!

                                It would be awesome to be able create our own reports.

                                Give us all the variables and then let us create our own custom reporting just like you have given us the flexibility to create our own templates (email and other)

                                This would create a flexible reporting system where we create what we want to see. It would also put us in charge of all design/math/and labeling.

                                30 votes
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                                  10 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Domo is now live in the RepairShopr App Center. This provides much more power for running reports, applying date filters, exporting to various formats (Excel, Powerpoint, PDF), drilling down into additional cross-sections of data, and downloading more raw data. While not all customization is available, we can now iterate very quickly to generate additional reports. Let us know what you’re looking to see!

                                • Need a checklist

                                  We use a "checklist" for our initial diagnostic tests. Because sometimes, testing RAM and hardrive etc takes hours. One tech may start and another may pick up in the middle. There needs to be a way for one tech to find out exactly where the other left off. This needs to be an option that can be turned on for all tickets.

                                  Right now, we've used the custom ticket fields, but this doesn't save the checkmarks when you switch to another custom field type and save data in it. It only saves the current data in the current custom field.…

                                  30 votes
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                                    11 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Because the title of this is “Need a checklist” – and we have checkboxes that can easily be a list on ticket custom fields, we are marking this as complete. If a few people wanted “Multiple Checklists on a Ticket” a separate idea for that would be good

                                  • Ability for techs and other security group users to have access to Reports

                                    I'd like for techs and sales reps to be able to view certain reports only such as Daily Sales Report, Sales Detail Report, Employee Sales Report and Time Clock Report with out giving them full Administration access.

                                    I think adding those features to the Security Group Manager's check list would be the best way to add access to specific user groups.

                                    29 votes
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                                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

                                      You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

                                      There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

                                      What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

                                      The possibilities are absolutely endless.

                                      Trigger:
                                      - New ticket created by ABC Company.

                                      Possible Actions:
                                      - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating…

                                      29 votes
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                                        14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Default Ticket Due Date

                                        Hello

                                        We would like the default ticket due date to be editable in Ticket Preferences. The current default is 3 days so if the person entering the ticket details does not change the due date then the job does not become obvious to the assigned technician until the due date arrives.

                                        Our preference is for the default to be today or tomorrow, then the tech can see the ticket early and bump the due date as required with the appropriate notification to the customer.

                                        Thank you

                                        28 votes
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                                          10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • POS enhancement

                                          We will find it extreamly useful to be able to use the POS module to ring out customers which computers were repaired. it would be great to scan the client's ticket within the POS module and for the total due amount to comeup so we can complete the transaction quicker and the proper tech checking out the costumer can get credit for the sale. I hope it kind of makes sense what I am trying to say.

                                          28 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            You can now pull up a customer from the POS screen by scanning their invoice or typing their phone number, and you can also attach a POS transaction to an existing customer!

                                            have fun

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