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305 results found

  1. Link asset to a contract

    Our business is mostly services contracts,

    it would be nice to be able to link an asset to a contract in a way that when you open a contract you would be able to see the asset, as well as when you open an asset you see it has a contract.

    29 votes
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    14 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Hey all-

    So if you have a customer with 100 assets, you have to manually link them all? When they create a new one, it’s not linked – and you have to go link it?

    Would it be better to have a contract cover all assets without having to select them??

  2. Language

    Waiting to buy when you offer full customization of what my clients see and receives.

    Not gonna send my clients 3/4 french and 1/4 english emails or invoices.

    Very basic feature.

    27 votes
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    10 comments  ·  Admin →
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    under review  ·  Robert Reichner responded

    Thank you for your comment. Is there something specific that you’re seeing can not currently be translated?

  3. WordPress / Gravity Forms Integration

    Gravity Forms is a widely used WordPress tool for creating advanced forms.

    more info: http://www.gravityforms.com/

    I believe this would be the easiest way to integrate with WordPress. By using gravity forms API you can integrate RepairShopr so that form fields will create new customer in RepairShopr and Wordpress at the same time or create a ticket which would be most likely the first two things that would be nice to have. Later there are other possibilities of expending the integration that I'm not going to dive in to right now but you can get lots of ideas when reviewing their…

    27 votes
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    3 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    You could use zapier to send gravityforms into RepairShopr leads as structured data – once we add the new customer action we’ll probably mark this as complete via zapier.

  4. Update/Add permissions to Security Groups (Complete List Attached)

    I've noticed quite a number of granular permission levels that are missing, and a few others that are too vague / not specific enough. What I’ve deduced is that almost every subject matter needs at least 5 basic levels (list/search, view details, create, edit, delete) and some need additional special levels (merge, edit specific subset, etc). While some are perfect, I've come up with (what I believe is) a more complete list. Note, my list is grouped in order of most important:

    Customers - List/Search
    Customers - View Details
    Customers - Create
    Customers - Edit
    Customers - Edit (block hours)…

    27 votes
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    under review  ·  18 comments  ·  Admin →
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  5. Magento/Ecommerce and Chip and Pin

    A Magneto Plug in would work great for us, to push customer details, purchases and inventory both ways if possible to keep all info in one place.

    Also the integration for a chip and pin machines. We currently use the Stripe App to process card payment, We have looked at the option of Dinmikos (http://dinamikos.com/index.py) to process the payment via chip and pin using Stripe however are unsure how that can integrate with Repairshopr.

    Thanks

    26 votes
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    under review  ·  8 comments  ·  Admin →
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  6. Recurring appts on the appt feature -

    I often need to create a series of appointments eg booking in weekly/monthly client/staff meetings but currently we have to create a new appt for each one. Having the ability to set up recurring appts would be a great time saver.

    25 votes
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    under review  ·  10 comments  ·  Admin →
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  7. Support payment integration eWay Australia

    Hi All,

    Authorize.net just released themselves on to Australia, and not only is it WAY too expensive, support is horrible. We use eWay Australia, and its recurring payments for our credit card processing here, and it would be super helpful to have it integrated with RS. They have a stellar API and sandbox environment and a lot of code repositories. Better still, its only around 300 a year to attach it to your IMF. Please vote this up so we have a reliable and cheaper option for card processing here in Australia.

    25 votes
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    under review  ·  7 comments  ·  Admin →
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  8. Queues for different tickets

    Would like to see Queues implemented, wherein tickets can be assigned to different groups/queues, etc.

    This allows techs to be responsible for their Queue and for things to be escalated, moved around, etc.

    This is different than status. It is a holding box that the ticket resides in.

    For example:
    -Level I queue
    -Level II queue
    -Dispatch queue
    -Bench queue
    etc

    25 votes
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    under review  ·  Rajesh Agarwal responded

    Could you just use the ticket custom field types in conjunction with saved ticket searches to get this?

    I understand those aren’t really queues – but they kind of are. You can have multiple users in that list, assign between them, etc etc

    Comment with details if you think it’s very different, so we know what is missing. (details)

  9. Automatic adding of credit to customer account when refunding or purchasing from a customer for store credit

    It would be really good that if I refund an item for store credit the balance would get automatically added to the customers account, in the same vein, when purchasing off a customer for store credit, when hitting the pay out button if payment method is "Credit to customer account" it should be automatically added.

    24 votes
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    under review  ·  Rajesh Agarwal responded

    You can do this manually by adding a payment method called store credit, and refunding there like cash. Then manually increasing the customer credit on their edit page.

    We will be supporting this in refunds in the near future too!

  10. Sending invoices to xero as drafts not as approved invoices

    The integration to xero works well. Though it would be better to push the invoice to xero drafts, so that can be edited easily or deleted or approved before going to the final invoice to the client.

    24 votes
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    20 comments  ·  Admin →
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    under review  ·  Robert Reichner responded

    Just to clarify, is the idea here that you could create an invoice in RepairShopr as a draft and then choose when to manually sync it to Xero? This is the feedback we’ve heard recently from others.

  11. Invoice Snail Mail Status

    It would be nice if it showed whether or not an invoice has been mailed. It would be nice if this displayed as a notification at the top of an invoice "Last mailed on XX-XX-XXXX at XX:XX:XX"

    I would also like to see this on the invoices page similar to where it shows the "emailed" icon.

    It should also show up in the invoice log stating when it was mailed.

    24 votes
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    under review  ·  9 comments  ·  Admin →
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  12. Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

    We are having issues with technicians manually marking Tickets as Resolved before linked invoices on the Ticket have been paid. From our experience, once Tickets are Resolved they are essentially archived and are out of view; lost in a sense. Only much later do we come across unpaid invoices when running an audit or reconciliation.

    We'd like to flag/alert/prevent users from marking Tickets as Resolved if there's a linked Invoice that is unpaid. It makes sense that you can resolve a Ticket after taking payment, but we need to stop people from accidentally Resolving prematurely.

    I don't want to make…

    24 votes
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    15 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    I like it – thanks Ryan

    Sounds like based on comments it needs to be (another) setting..

    We’ll think about this further.

  13. tech ticket comments via email

    option to allow staff to email ticket comments in via email
    allows techs to report notes back to base.
    I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.

    Also, if possible, allow more text capturing (like the subject from:) like:
    type:<update type>
    private:<yes|no>
    email:<no|yes|default>
    all the rest of the body would be captured as "body"

    email has large advantages:

    syncing protocol - sends when internet comes online (offline mode!)

    no login required - secured by only accepting RepairShopr user emails.

    works better on mobiles, as email

    …
    23 votes
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    under review  ·  6 comments  ·  Admin →
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  14. Ability to sort drop down menus or at least have them alphabetised

    It would be nice if dropdown lists such as "Inventory Category", or ticket updates etc. could be auto-sorted into either alphabetised order or allow us a choice of say: A-B, B-A, Numerical, Importance etc etc.. currently, they only drop down in order that they have been created on the system admin, which means when you add new items,/categories etc. it can take ages to find the one you want

    23 votes
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    under review  ·  7 comments  ·  Admin →
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  15. Bundled Item Labels

    It would be really nice if I could print labels for my bundled inventory items...

    22 votes
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    under review  ·  12 comments  ·  Admin →
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  16. Combine 'Problem Type' ticket field with 'Custom Field Type' field

    This would make more sense in the process of filling out a new ticket

    22 votes
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    under review  ·  6 comments  ·  Admin →
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  17. Colour coded ticket status

    On the main Tickets list it would be nice to have the ability to colour code the status of each ticket. This way it would be easy to see, at a glance, what tickets were New, In Progress, Waiting on Customer etc.

    I.E. if all new tickets were Shown in RED easier to quickly see which jobs hadn't been started.

    22 votes
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    under review  ·  4 comments  ·  Admin →
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  18. Splitting Purchase Orders

    First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
    I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
    With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have…

    22 votes
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  19. Open estimate reminder, please

    Please can you build a open estimate reminder just as you have that send auto emails to customers that haven't paid for invoices.

    So if a customer hasn't approved a estimate the system will send them reminders too.

    20 votes
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    under review  ·  5 comments  ·  Admin →
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  20. Integration with LogMeIn Rescue Remote Support Software

    LogMeIn Rescue is long standing Remote Support Software used by many companies both small and large. They have an API available here https://secure.logmeinrescue.com/helpdesk/integration/apis.aspx for integration. This would allow the data between LogMeIn Rescue to be synched into RepairShopr for quicker, easier management of clients. I think this would be a great addition to RepairShopr and in my case make it a completely fluent streamlined system.

    20 votes
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    under review  ·  8 comments  ·  Admin →
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