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  1. Select customer “Ship to” on Estimates and Invoices

    It’s great that you can add multiple locations in each customer, but unless for us if we cannot select the ship to for Estimates and Invoices.

    12 votes
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      planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Device Selector

      Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

      I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

      For example.…

      12 votes
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        planned  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • MarketR CC Tech on email sent

        Email tech, or admin a copy of the email sent to client.
        This way we can do a phone call follow up as well.

        12 votes
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          planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Add Yelp to social media in Marketr

          Please add Yelp to the social media in Marketr

          11 votes
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            planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • LEADS Module OVERHAUL - UPGRADE Inboxr and UNIFY Features

            The Leads module is in need of some serious TLC. It's had dozens of tweaks and changes all kind of "patched in" and now is really a mess of a feature. You can use Inboxr as an upgrade, but it can't be set as default. Leads has a link to the customer, but Inboxr has the ability to reply to emails in a typical email fashion. You can't mark as read in Inboxr, nor can you specify location; but it’s the only place you can do bulk selections. It's kind of like two halves of a Frankenstein feature. As of…

            10 votes
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              planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Variations Of inventory Stock, Eg same part but different colour , Easier way to add

              I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
              Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing

              10 votes
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                planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Printing serial number on small receipts.

                When we sell an item on the POS, for example a Apple MagSafe charger, which is a serialised item, the serial number does not print on the small receipt?

                I checked the advance settings under the template for Receipt Template and could not see a checkbox to allow serial numbers to be shown?
                It does show on the full blown receipt/invoice.
                Any way of adding it to the small receipt?

                10 votes
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                  planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • 10 votes
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                    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • The ability to see if a ticket comment was emailed to the customer or not

                    After a comment has been added to an individual ticket, there is no way of knowing if the actual comment was emailed or not.

                    It would be handy if there was a way of checking after the fact if the customer was contacted.

                    8 votes
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                      planned  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Single Use / One-Time Use - UNIQUE Inventory Module - PARTS

                      [This was previously a sub-feature of a topic that was recently marked as Completed]

                      This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”,…

                      8 votes
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                        planned  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Calendar

                        The calendar is proving to be difficult to navigate.

                        Here are some suggestions.

                        From the ticket screen:
                        Be able to add or edit appointments from the ticket screen with a similar interface as when the ticket was originally created.

                        be able to attach multiple appointments to the same ticket.

                        from the field jobs screen:
                        ability to locate tickets in the drop down in some kind of organized manner (alphabetically, by ticket number, something). Currently I am not sure how that list is organized but we have something like 70 tickets in it and it is really difficult to find the…

                        7 votes
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                          planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add a Column for Last Purchase Price in PO

                          hi,
                          the idea is actually simple to implement i think.
                          right now we have Average price for PO made.

                          so i think if the team could add an extra column for "Last Purchase Price" would be great.

                          In our PO, there would be a column to let us know what was the last price we purchase the item. As the price in the inventory is the average, it might not be accurate.

                          For eg (assuming it is identical socks)
                          the price we bought a socks is $2.
                          Then we bought another socks for $1

                          The average cost of the socks…

                          7 votes
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                            planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Please Organize Custom Fields

                            Most everything in RS is laid out very nice and clean, but the Ticket Custom Fields is definitely lacking. We use a lot of custom fields for our tickets in order to have specific information readily available and to basically summarize our logs with specific details. However, because these custom fields are not organize very well (they are pretty much packed in a small space as close to each other as possible) it makes it more difficult to find the data you are looking for. It would be ideal to be able to have different sections for different custom fields…

                            6 votes
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                              planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Need to be able to change Ticket Problem and Referral types without losing information

                              Because the ticket problem and referral types are done by a list, you cannot edit any of them and preserve the information that has been linked to those "types." Because of this, you cannot correct spelling errors or change the name of types for accuracy, unless you also want to loss that information or have a duplicate or similar item.

                              Also, there is no way to organize these lists. It may not sound like a big deal, but being able to select an item in alphabetical order is much better than having to search for it in a drop down.

                              6 votes
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                                planned  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Inventory Aging: Location Filter and Category Column

                                The Inventory Aging reports are good but seem to be missing a location filter so I can see what hasn't sold where and they do not have a category column for me to organize by section. Would love for these to be added to the feature. It would be super helpful.

                                6 votes
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                                  planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Automated Assets

                                  Would you all be able to consider adding invoiced computer purchases from the customers to their assets in their customer profile? Specifically for computers and mobile devices. We have several customers who purchase multiple computers at a time. It would be great if we could have the option to add it to assets, in case another company you service doesn't want to utilize the feature.This feature would be very helpful if they ever brought the device back into the shop for repair. The information would already be in the system.

                                  5 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Calendar Improvement

                                    It would be awesome to have when booking an appointment if it can be done by service.

                                    On the backend (Similar to Bookeo's booking software) You can configure certain times a service is available. For example, If I want someone to book me for an Onsite field job. I would like only 6PM-11PM to be available for my customers. Where if i would want them to drop off a laptop at our office we are only available for an appointment 8:30-5:00PM.

                                    Of course this can be used for all types of services, such as mobile repairs, data recovery, etc. Just…

                                    5 votes
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                                      planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add ability to book stock, parts etc. out to the store for personal/store use

                                      There are many occasions where we end up booking out stock to use in-store. Currently, the only way I can do this is to create a customer as the store but this means that we also have to pay the bill at the end which gets a bit of a headache with discounts etc.
                                      Perhaps there is a way that the store could book out items without all this messing about?
                                      Perhaps a screen we can go to - scan the item, click confirm and the system does the rest?

                                      5 votes
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                                        planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Margin's for markup

                                        Hey guys,
                                        Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:

                                        When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.

                                        SIDE NOTE: When creating a part it would be great to have a few things happen:
                                        1. Field for URL storage (That way 3 months after I create an estimate and my client…

                                        5 votes
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                                          planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Rework Ticket Explanation and Video

                                          Can you please create a knowledge base informative article along with a YouTube video explaining this feature? Features are great but they don't mean anything without instruction. Thank you.

                                          5 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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