General
3766 results found
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Show inventory ON HAND qty next to line item parts in ESTIMATES
When building estimates and quotes.. it would be very helpful to have ON HAND QTY info available for parts in the line item. The benefits for this are numerous. It will assist in knowing the correct part was chosen, if the order will be short, assist in order planning, allow users to chose a different part that is in stock, eliminate the time needed to physically check stock, assist in discovering inventory discrepancies, and more.
1 vote -
Give the ability to print ticket charges (large label)
Being able to print the ticket charges separate to invoice charges would help with some workflow situations.
i.e. a list of parts/things to action in relation to a ticket.1 vote -
Recreate your User interface
Creating a more attractive/friendly user interface will be a good way to bring more customers. You guys have pretty much have everything but your UI can be modified to something more attractive.
1 vote -
Add option to "add/edit contact" on the Lead "Convert/Attach to existing customer" section
Often I'll get an email from a client's personal email address. It's nice to be able to convert the lead to that client, but it would be even more convenient if i could add the lead as a contact or add the new email address to an existing one.
1 vote -
Phone number check
I would like the system to check if the number is in the system before creating a new customer. And if it exists, I would be happy if I get a choise between "Add new user" or add ticket to existing user.
1 vote -
Allow Zapier to use any ticket status as a trigger, including custom status
This would allow me to send an SMS via Twilio to the customer on a custom "Ready to collect" status. Using the Resolved status isn't adequate. For example, the resolved status will revert to "customer reply" if the customer sends a ticket email in. Setting the status back to resolved would send another SMS.
1 vote -
Mailboxes and SMTP
When setting up a mailbox is says to email the mailbox you have created. What it does specify is that the email needs be generated from within RepairShopr. What I did was sent an email to the internal email address from outside of RS to get the confirmation. Only after that was I successful and using my own SMTP server.
1 vote -
integrate attachments with Microsoft One Drive.
I use One Drive rather than Google Drive, can you make it so that I can easily link a folder from One drive as an attachment to a ticket? That would be great!
1 vote -
Allow disabling Touch ID setup prompt in iOS app
Using iOS app I am prompted to setup touchID. Don’t want to use it and can’t disable it without getting the setup prompt every time I open the app
1 vote -
Display Customer Overview on all Customer pages
With the way that we personally use Repairshopr it would be very convenient to show the customer overview on all customer pages, I.E tickets. This would prevent many duplicate tickets from being created and all the technicians would be able to see if they owe a balance.
1 vote -
timeline for status of the ticket
i think it would be pretty cool feature if you could check how long particular ticket was in the "state"... like what dates from to it was as new, in progress, waiting to be collected etc... it would help in cases when clients dont pick up devices for a long time and we try to charge them storage fee...but also to optimise performance of the shop - it could be used to compare performance between technicians. some graphic view would be awesome. like a timeline.
1 vote -
Sync $0 payments to QuickBooks
Invoice is made in RS with a $0 balance. The invoice is sent to qbo. The invoice is marked as paid in RS by taking a payment of $0 cash. The payment is not sent to QBO, so in QBO the invoice is still open, and in RS the payment still shows as not synced.
1 vote -
Integrate with Podium
Would love to see you integrate somehow with Podium to improve reviews
1 vote -
Allow editing/deletion of recurring tickets
We need to be able to edit/delete recurring tickets. In my experience, the tickets are not set up correctly or the customer has cancelled service and no longer needs a ticket.
1 vote -
copy "original submission" customer info from the lead into a private note in ticket.
When a customer submits a lead using a phone number or email address that is a match for an existing account, it's really easy to lose the new information they provided. We've had cases where one person was working for two different locations and entering the address they wanted to have thing returned to in this field, then there is no record of it after the ticket is created. We've also had customers put in a shared work phone number and their own email address, then quit and their replacement has a different email address but same phone. Sometimes it's…
1 vote -
Add check boxes to the line items in the invoice creation screen
Add check boxes to the line items in the invoice creation screen so multiple items can be added at once. Sometimes I don't want to add all of the customers line items, but having the screen refresh after every item I add one by one is extremely tedious.
1 vote -
inventory product photos tag to be included in estimate template
Some customer cant understands estimate line item description. Please add "inventory product photos tag" into estimate template to customize an estimate to include photo under each line item to give a more precise idea to the customer about what things are in the forecast.
1 vote -
Add Ticket Charges WHILE Viewing Ticket
Just moved the company to repairshopr and we are all loving it. Was able to kick QuickBooks and get everything in a single one stop solution.
Right now when you go to add charges to a ticket you aren't able to refer to ticket notes/comments. It brings up a window that adds a white screen to the background where you could view the ticket and you can't view any of the ticket information while adding charges.
I regularly use information from the notes in the tickets while adding charges to the ticket. I don't want ALL the notes that are…
1 vote -
associated invoice on product page
Having the the invoices which are associated with the product on the products page.
I think i would be easier to track certain invoices if we cant remember the customers name we can search the product they bought instead.
1 vote -
Ability to send Customer several Estimates at one time via email
I would like to send multiple estimates to one customer in 1 email. The estimates are already linked to a single ticket.
1 vote
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