General
3766 results found
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Button to add new data to drop down boxes fields
Having a button to add new data to drop down boxes fields on the fly when filling out a form.
E.g In new ticket under issue type have the option in dropdown to add new1 vote -
Email address issues
customer has a gmail address and it's xxx.xxxxxxxx@gmail.com and it doesn't show up as a valid email address.
1 vote -
Add financial information to assets
Our company only does internal service. It would be great if we could add financial information for each asset which could transfer to Quickbooks so we can track depreciation. Being able to track this information could also help other companies sell new machines by pointing out how much as already gone into the machine.
1 vote -
sorting by ticket status: always put "resolved" at the end of the list.
When I sort by ticket status, it sorts alphabetically. It's nice that "ATTENTION" and others jump to the top, but then I have to scroll way past all those "resolved" to find the status "waiting on Customer" or "waiting payment."
How about this instead: When you click to sort by ticket status, don't just alphabetize the status! Put resolved last, even perhaps by the date it was resolved, as a bonus. But in any case, put ALL types of UNresolved tickets at the top of the list--THAT is what I want to see at a glance!
1 vote -
Sort issue categories
I've been asking for years... Can you please alphabetically sort issue categories, especially in the device repair widget? This makes it much easier for a client to find the issue they are having. I think all categories should really be sorted alphabetically. Thanks for your consideration.
1 vote -
Widget flow
When creating a widget flow, in the "Customer Info" step, it would be nice if the Business Name and Phone fields could be hidden with the tick of a box like some of the other fields. I have a booking widget setup for residential clients and they don't need to see the Business Name field. Thanks!
1 vote -
Suggestion Ticket Printing
I would like an option to choose Dymo label printers for different users. If I print out, it will be sent to my Dymo, and if a Co Worker prints out, it goes to his printer. Would that be possible?
Thanks in advance
1 vote -
Add invoice aging to scheduled reports
I would love to be able to automatically send me the invoice aging report every Friday. We currently use the invoice reminders feature, but when the open invoice goes past 60 days it needs to be called on.
1 vote -
Add Inventory to Stock Take Lists via
I have stock take lists created for various sections of the store.
When im adding in inventory, i would like a feature to be able to add it to a stock take list as well from with in the product window.
Now what i am doing is adding the inventory and then adding it to the stock take list manually, to be able to avoid missing an item off the list, i think it would be handy to be able to see and do this from the product page.
Regards
1 vote -
Clone Lists in worksheets
I love how customizable the worksheet are but they are a pain to build. I know you can clone the entire list, but it would be nice to be able to clone each drop down question and just rename it.
1 vote -
Please make lists alphabetically sortable
Hello,
I have requested this several times and here I go again. I'm speaking specifically about the Device Repair Widget. When I create a new widget device, I would like the options list to be sorted alphabetically. I'm always coming up with new problems to add and I would like it to be sorted appropriately after being added to the list. This would also give customers who use the widget a cleaner, easier way to find their specific problem they are having with their PC rather than looking through a mess of problems in random order. Make sense??
Thank you…
1 vote -
Inventory Product Analysis-Show product history IN and OUT
To audit a product/sku (see a products history in and out by date) - I have to manually add the totals from all Purchase Orders- then manually count the SOLD invoices from Product Instances. The export to CVS feature should have a qty field so a auto-sum could quickly add them. Most desired is a Export to CVS or Report listing a product/sku Begining with On hand total then a list showing Dates Received and Sold together sorted by date- You can see the history of the product flowing in and out. Very helpful to us when looking for errors.
1 vote -
{{asset name}} Using this to auto fill templates, can we make it work with multiple assets on one ticket?
What I would like is to use {{Asset Name}} to send text messages or emails like "Hi Customer Name your iPhone X is ready"
Though when they have more then one asset on a ticket could we make it, "Hi Customer name your iPhone X and iPhone 8 is ready"1 vote -
Making State/Province field in customer address able to untick and set as not required
In the UK we most likely do not use county names as many of popular counties have a bit long and annoying to type names, like "Cambridgeshire" or "Greater Manchester". We mainly rely on postal code, city and street address to get the proper address details. My proposal is to just change this particular field property to be able to untick it as required. I know that there is an option "Require address" which can be unticked, but this makes the whole address block (street address, postal code, city) non-required - I would rather avoid passing the form with an…
1 vote -
please have a 50$ per year tier that only allows maybe 5 invoices per month
I'm just experimenting and this may fit what I want to do, but I can't spend 550/year at this point. From your side though this would be good also as eventually some businesses do grow
1 vote -
Allow edit Check Number / Reference Number on Edit Payment
Allow edit Check Number / Reference Number on Edit Payment
don't forget to sync that back to qbo if that add on is enabled1 vote -
Add Change Client to Ticket Automation
We receive email notifications from Datto and BitDefender that come in and are not assigned to a client.
Based on the content of the originating email, I could easily set the client for each ticket. But that is not an available choice.
If I get ten threats detected over a weekend, I have to come in on Monday and manually set each and every client and contact.
It's absolutely not scalable.
Please allow us the ability to change the client on a ticket based on data contained within the original email support request.
1 vote -
add appointment condition to ticket automation
I'd like for the ticket status to be able to automatically change to "scheduled" when an future appointment is created. could this be done with adding this condition to ticket automation?
1 vote -
1 vote
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is there a way to have appointments made in the linked google calendar show up and "block" RS appointment times?
I have setup and linked a google calendar for repairshopr appointments only. I would like to be able to block out hours of time in the middle of the day so customers will not book times there since there is no way to do this in repairshopr. It's only "This day=this hour to that hour" blocks. If I make an appointment on the google calendar, I would like it to show up as already booked in the repairshopr calendar.
1 vote
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