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3766 results found

  1. Your set up looks good.Like customer access to repair via email.It has not worked for me.Good idea.Location good and clean

    E mail not working for me.Repair longer than I thought and I was hoping for some upgrades so I would not buy 27 inch Apple.

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  2. assets bulk edit

    I think you may want to consider the ability to undo assets bulk edits in the asset manager.

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  3. Stored Credit Card Names

    It would be nice to be able to name stored credit cards from Vantiv. (i.e. Business Visa or last 4 of card) This way when a customer has one or more cards on file and they want to charge to card xxxx you can verify by asking card ending in xxxx. Stripe did this but Vantiv does not.

    1 vote
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  4. Editing

    time clock in Mobile app doesn't work

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  5. Make it possible to add Appoinment + Tickets together from the calendar screen

    It would be great if it was possible to have below the schedule appointment section an additional button to make a ticket attached to appointment

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  6. Add widget to https://ktechaus.repairshopr.com/settings

    Add a widget for username and password login to put on website- provide the code on https://ktechaus.repairshopr.com/settings/website

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  7. Services billed monthly for a certain number of months

    I have a training business that I sell packages to customers in 2 month, 3 month and 6 month installments.

    I am not sure if repairshopr can do this functionality. I want to be able to sell a customer a monthly package. Take payment for the 1st month and then bill them monthly for 2, 3 or 6 months depending on the package they bought.

    Is this possible?

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  8. More Ticket Status entries

    Under Ticket Status entries for Outsourced with a text field to define the outsource

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  9. Integration with SMS Broadcast (UK)

    For UK customer allow SMS Broadcast https://www.smsbroadcast.co.uk/developers 200 SMS is not enough for our busy system and being forced to use a USA based SMS is not good. So please add support for a UK based SMS provider.

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  10. Manually Group Ticket Modules

    I would like to move around or organize tickets modules in order that I see fit, not only by priority or status.

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  11. Setup separate payment methods for Customer Purchases/Payouts

    For example while we can checkout a device repair under "InsuranceCompany" this options serves no purpose when it comes to paying out to a customer. Allow simple check boxes for things to be shown in POS and/or payouts separately.

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  12. Prevent CHANGES to Approved Estimates

    If an estimate is is APPROVED, it should be locked from changes.

    We reuse (clone) estimates from projects ALL the time. Unfortunately what happens occasionally, is that an estimate will start to get edited before it's been cloned.

    It would be ideal if an estimate would LOCK from edits, once it's been approved (and/or denied for that matter...)

    You can't 'add' to a approved estimate, but you can easily edit and/or DELETE line items on that estimate.

    So; to have it LOCKED if it's been approved (or denied) would be logical. That way, it forces the creator to CLONE the…

    1 vote
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  13. Sort Tickets by Resolved

    I want to search tickets by the date they were resolved.

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  14. updated comment

    have the full thread of tickets on the email instead of having just the updated comment

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  15. Inventory Management

    When clicking back after editing a item it should go back to where you were in the inventory, not the main page making you search for your item again.

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  16. Lose The Appointment Time Slider

    When using a phone to setup an appointment (or tablet) the slider is hard to manipulate to fine tune the start time of an appointment. I do a lot of appointments that go 1/4 hour to 1/4 and have a difficult time getting the slider to adjust. With the pop up on the small screen it is tough to get to where you can type in the time, becomes very time consuming.

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  17. Make the customer dropdown show phone number

    When you go to make a new ticket and you search for the customer's name, it doesn't show the phone number.

    Right now, if I have two "John Doe"s and they don't have emails, I just get this:

    "John Doe - "
    "John Doe - "

    In this example, my customers don't have email addresses. How do I differentiate between each John Doe?

    Sure, I could go to the Customers module but that's wasted time, and unnecessary clicks.

    My solution is that it populates the dropdown like so:

    "FIRSTNAME LASTNAME - PHONE # - EMAIL"

    I can't be the only…

    1 vote
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  18. beta ticket sytem

    very messy, confusing, hard to navigate

    current one so simple

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  19. Beta Site, customer contacts

    On the Customer Page, in the old interface, you could see all the contacts on the same page.
    With the new layout, we have to have an additional click to go to Contacts to see the details.

    This makes a quick process slightly longer and can impact our workday. Is it possible to have all the contacts on the main page?

    1 vote
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  20. Add email to ticket from external client/webmail...

    It would be great if I could forward a customer email from my Outlook client / webmail and have it appear in the ticket communications log for a ticket.

    I try and keep all email communication in Repairshopr but sometimes a client uses a different address which doesn't end up being logged.

    Perhaps something like adding the ticket number to the subject line.

    Example:

    To: emailaccount@whateverrepairshoprdomain.com
    Subject: #4878

    Of course, if RS can already do this and I just don't know - please feel free to point me in the right direction towards the support article (I have looked and…

    1 vote
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