General
3766 results found
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Add Setting to Disable Alerts on Actions I Take
For example, if I am set to receive an email for hidden comments on a ticket that is assigned to me, I do not want to receive an email notification if I make a hidden comment on the ticket myself. If I'm leaving the comment, I am already aware that I left it. :-)
1 vote -
Make lists drag-and-drop
For example, when you're adding "Ticket Issues" under Settings, they are added in the order that you add them. You can't drag them to the right order, you can only have them in the order in which they were entered. Please, please fix this.
1 vote -
Faster, streamlined ticket entry
Can we get a simple, quick entry form? Like a streamlined Web 2.0 form?
Step-by-step, for example:
- Customer Name (pop-up a new window if they're not in the system)
- Click device being repaired (iPhone, Samsung, ZTE) 2a. Select model 2b. Select color 2c. Enter IMEI / serial number
- Click "Save"
Done. Magic happens, receipts print out, label prints, etc.
The current system seems really antiquated and has lots of room for improvement. For example, why do we have to load a different page to enter a customer's info?
I've seen this with other systems, where it's one popup window and…
1 vote -
Add Warranty Period to Parts / Invetory
All parts / device (whatever we list in an invoice) are covered by warranty. Most parts, at least in our case, are covered with a different period of "guaranty" (obviously as per T&Cs). Before RS we used to list this in our invoice, clearly stated next to the item.
I can't seem to find this option anywhere.
1 vote -
Off line CC payments
we have offline CC processing , so sometimes when taking a payment we are taking payment as cash instead of OFF Line CC , can you make a second confirm or require field to input last digits of off line CC ?
1 vote -
Contacts on Ticket Templates
It would be great if we were able to add the names of all the people listed (and copied) on a ticket to the ticket template. This would allow us and the customers see who is being contacted and brought into the resolution.
1 vote -
longer customer name
Any chance we can get longer customer name fields? I have a company with a long name that doesn't fit, which messes up my integration with Quickbooks and my other RMM...
1 vote -
The Customer Map
Some of your mapping on the customers are way off in the report. However the same customers are spot-on when clicking the address in the customer page. This slightly skews the "big picture" we are trying to get. For example I have a customer that lives in Rockport Il but, your customer report/map shows her in Rockford. IL some 200 miles away/
1 vote -
Custom Search for Completed Tickets
I need to be able to filter my tickets based on them being flagged as Completed. There doesn't even seem to be a status of Completed. I know you use have Resolved but we don't wish to use that, we want to filter than a ticket becomes flagged as Work Completed (when you make a comment with the Subject of Completed.
For us, Completed means you have Completed the work. Then you Invoice which sets it to Invoiced (separate process for us). Then once the payment has been received and the job is 100% finished we flag it as Resolved.
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1 vote -
use 3uTools
3uTools is an all in one tool for iOS users. It is free and safe with good performance to improve your device.
1 vote -
Reports filters
Please could you add additional filtering to the Pending Ticket Charges Report, so that users can filter by both "Customer" and "Ticket Status".
1 vote -
Have Filles attached that you could access from any attached file area
I would like to attach files that we send to customers a lot in repairshopr and be able to just pick them and send them from within repairshopr instead of having to upload files every time. SO upload them one time and when we need to send it to a customer pick add attachment and send it from the preattached files.
1 vote -
Parts orders: Add a comment in ticket for parts checkins
For parts orders, When you click on Check-in, a private note is added on the ticket to say that the item has been checked in.
1 vote -
Itemized payments on the invoice to show how much was paid with each payment type.
We need invoices to show how much was paid by each payment type. E.F. $20 Cash $135 Credit Card
1 vote -
subscription plan discounts
We have a yearly subscription plan for our customers that we manage in RS. It needs to be discounted for many of our customers for the first 10 months and then the discount drops off. There is not way to do this currently in RS. So effectively businesses using RS can not utilize incentives/ discounts for customers.
1 vote -
Make it able to add individual notes for assets, inside ticket
I have a contract where we work on multiple devices at once.
For example, the customer comes by and drops off a stack of iPads for different repairs (cracked digitizers, broken off headphone jack, etc.)
While I can add all the items as assets, I can't individually mark the problem each one has in a quick and convenient manner.
Sure, I can get the serial number and manually type it out:
"iPad 4, Serial DMPL4KT773, Broken digitizer"
...but this seems cumbersome when I could just select the asset from a dropdown list (being that it's already added to the ticket)…
1 vote -
add priority to Lead Processing when Converting to Ticket
Add the ability to set priority on a ticket on the converting from lead screen.
1 vote -
on customers page
At the bottom by the 1,2,3 pages section add a "10, 50, 100, 500, all" drop down to display customers on page. Have it remember last selected option. :)
1 vote -
Make it possible to move items from tab to tab (new customer)
The tax rate and default invoice terms should be on the first tab you initially see. Would be nice if we could customize this
1 vote -
Editing Customer Details On Ticket
The ability to edit customer details (especially mobile number and address) while creating or editing a ticket would be a great change. This would remove the need to leave the ticket, enter the customer database to update details, and return/refresh the ticket to continue - saving a great amount of time during intake.
1 vote
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