General
3766 results found
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Called ID API changes
Displaying ticket number as well as name and job status would be really helpful.
Also, possible to display ticket number and status on one line, customer name on second line.
1 vote -
Add "By Week" to the list of reporting options in the Period drop down list.
Within the reports the Period options is missing "By Week". Just need some more resolution options rather than "Last Week" or "This Week" or Month or Year.
1 vote -
Specifying comments to show up on a PDF
It would be better to show up just a specific ticket comments on Ticket PDF.
3 comments are enough to show on a PDF such as
-customer problem definition-{{ticket_subject}},
-technician diagnose (the real problem),
-things done to solve the problem
We need to figure out the name of tags for those status comments.1 vote -
Better documentation of email template semantics
The default email template wrapper has no <html> tags or <head> section or metadata inside , just a <style> tag and then the main <body>
The meta is important, particularly
<meta name="viewport" content="width=device-width"> to produce a responsive template as well as title attributes to help trust by email clients.My compiled email templates obviously include such markup in full, but its unclear as to whether this should be ommitted and is added by RS as a wrapper to the wrapper (& is uneditable) or simply that the default markup is basic and simply ommits such markup.
It should be clear…
1 vote -
Paypal payments on the go
I see you have Square available but not PayPal. I use PayPal and have the chip reader, so it would be nice to have this ability added.
1 vote -
Quickbooks Integration will not sync your Late Fee Payments over to a specific account
I found a little nuance in QuickBooks when I noticed a late fee on an invoice. The account it is putting that fee under is "Computer Part Income," which may be because we didn't have a "Late Fee Income" item. I created a "Late Fee Income" Product/Service Item in QBO. Would you please make that change for us within RS?
Thanks for writing! Currently the Quickbooks Integration will not sync your Late Fee Payments over to a specific account set up in Quickbooks Online, and will instead apply those payments towards your Default Quickbooks Product which is currently set up…
1 vote -
Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option
Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option. Its difficult to determine what type of service our customers require at the moment.
1 vote -
Invoice Search Filter
As a bare minimum can we please have a filter on the Invoice page to filter on Invoices with an attached ticket that is still OPEN (not resolved). We sync payments form Xero so we need a way to see PAID invoices that still have open tickets associated with them.
Further on this, can get get a bulk action or a 'process' to be able to automatically mark associated tickets as "Resolved" once the payment has been received?
1 vote -
Web Link option for Worksheet field type
It would be great if you could add the option of adding a web link to the worksheet field type. Currently, we use that option under Assets, but it would greatly help our workflow if that same option could be on worksheets as well. Thanks for considering
1 vote -
Ability to change how payments attach to invoices
I would like to propose a fix when processing payments when there are multiple invoices open for a customer.
In RepairShopr when there are multiple invoices open the payment automatically applies to the most recent invoice. However, It should apply it to the oldest so that late fees aren't generated through the older invoices. This would ensure that whenever a customer makes a payment the invoice with the closest upcoming payment deadline is taken care of first, rather than defaulting to the most recent invoice. This way customers aren't accidentally charged late fees when they have in fact made a…
1 vote -
Returns
I'd love to be able to leave individual line item notes on each item entered in the return section - AND then be able to export it to look for item trends and vendor trends.
1 vote -
l
As a sub-contractor working for multiple audio/video retailers, when they send me on an install or service call I sometimes up-sell the customer into new equipment. The retailer pays me a 15% commission of the net profit on the sale. I would like to be able to have RepairShopr figure the commission if I have input the retail and cost information about the equipment into inventory. As an example, I sell a Sony ES365 projector for retail of $10,000. The cost is $6,708. The retailer thus owes me $493 on the invoice I would like to have an easy way…
1 vote -
More customizable pages
Could you make the system more customizable geared toward our business. example: Ticket counts and invoices. Instead of just having the number have it like HCR-1 My business is Haire's Computer Repair, so I use HCR as abbreviation and on invoices that would be great and tickets as well plus whatever else maybe on estimates too perhaps. Just a thought I love this system and want to make it better. I wish I would have used it a little more a little sooner. Thank you!
1 vote -
Stale tickets
Is there a way to put a status on a ticket that does not get included in the stale tickets while in that status. We send away board level items to be soldered and they can take a week or more if parts are needed.
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1 vote
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Timing blast emails
Allow a time to be selected when choosing to blast an email at a later date.
This should be simple enough to implement and shouldn't negatively impact any of your customers experiences
1 vote -
Mobile
When having a client digitally sign the invoice, it won't auto adjust correctly if you turn your phone sideways. The digital signature pad gets stuck and only shows the reset button. This bug is on iPhone 6s IOS 10.2.1.
1 vote -
Invoice Display and Ordering
If you have bundled items, they seem to always go to the bottom, of the invoice no matter what sort order you see on the screen, need this fixed please so sorting of line items will work properly.
Thanks,
Pat1 vote -
Approval Email
When youuse approval for the email tag it should NOT make the estimate section green. Also when you get a reestimate that is not approved and you edit the approval the green section should not be green anymore
1 vote -
Bring back features that you got rid of in the recent update as well as add two step verification on quick pay
After your recent update you got rid of the ability to see if the customer has read the invoice email. We really need this back. When it comes to sending final notices and the customer denies that they ever received an email. On the old one we could see if they really have opened it. That's just a brief explanation of why we need that feature back. Also it would be nice if you added two step verification for quick pay. As in when you click on it a message comes up "Are you sure?" then yes or no.
1 vote
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