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  1. Toggl Time Tracking - Needed for Multiple Techs

    We need a way to track time better.

    Here is the problem.
    The repair shopr built in timer does work hardly at all on a mobile phone browser.

    Toggl works awesome but Repair Shopr only allows one Person.

    So all this equals no good way to track time for onsite jobs.

    So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

    174 votes
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    planned  ·  Rajesh Agarwal responded

    Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

    Keep voting..

    We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

  2. Allow duplicate email address between customers

    Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.

    167 votes
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    planned  ·  34 comments  ·  Admin →
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  3. Void Invoice

    Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.

    84 votes
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    planned  ·  26 comments  ·  Admin →
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  4. Mobile App Feature Request

    1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
    2) Open up Repairshopr Mobile App (ios or android)
    3) Click a 'barcode icon' within the app to open up a quick scanner
    4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
    5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticket

    This should take less than 20 seconds total.

    55 votes
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    planned  ·  7 comments  ·  Admin →
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  5. Ability to add "Parts" to a "Purchase Order"

    Currently Parts and Inventory are completely separate areas of RS
    - This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.

    In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
    - so the totals on the purchase order match the supplier invoice.

    45 votes
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    planned  ·  5 comments  ·  Admin →
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  6. Add the ability to change the Device Widget sections headings to be suitable for computer repairs.

    The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5411212-create-computer-repair-wizard-similar-to-mobile-de

    Can this be re-addressed?

    42 votes
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    planned  ·  Robert Reichner responded

    This is something we plan to update. In the meantime, if you leave those sections blank in the device widget setup, it will skip those steps (though not hide them from the progress bar currently).

  7. Make due date customizable on /tickets page

    We are working on implementing due dates better in our workflow but it is challenging to have to go into the ticket to change a due date. It would be really awesome if clicking on the due date would bring up maybe 4 quick change options such as, now, 1 hour, 24 hour, 7 days.

    40 votes
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    planned  ·  9 comments  ·  Admin →
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  8. UPGRADE to the PROGRESS PANEL on Tickets to show any DEPOSIT and/or PAYMENT

    We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help…

    29 votes
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    planned  ·  Rajesh Agarwal responded

    I like it! Thanks Ryan :)

    Probably a couple months out, we have some big stuff coming for PO, RMA, stock check, etc etc coming first

  9. Warranty System / Assets

    I would like to be able to add / track warranty's from the assets tab. Also I would like to be able to include more information like serial #'s.

    The current "PDF Warranty" doesn't work well as it does not auto scale to the amount of text you have in your warranty template. (mine is large since it includes terms and conditions).

    It would be nice if we could manually edit or enter the certificate #

    25 votes
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    planned  ·  7 comments  ·  Admin →
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  10. Make SMS able to not send messages during time windows

    Make it so you can define your work hours or define hours when SMS will not send messages and either automatically sends when next window begins.

    (I.E. make SMS only able to send from 8am-8pm and after 8pm it sends at 8am next morning)

    I know we have times where we work late to get caught up or I audit system from home and always have to make sure to disable SMS so customer does not get text messages at 11pm-1am.

    23 votes
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    planned  ·  3 comments  ·  Admin →
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  11. Select customer “Ship to” on Estimates and Invoices

    It’s great that you can add multiple locations in each customer, but unless for us if we cannot select the ship to for Estimates and Invoices.

    20 votes
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    planned  ·  2 comments  ·  Admin →
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  12. Parts Order Tracking Delivery Estimates and Ticket Link

    On the Parts Order Tracking page, a section that allows you to input the estimated delivery date, and alerts you once it's passed, would be great! Also, the part info should be shown on the ticket that it's associated with.

    17 votes
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    planned  ·  4 comments  ·  Admin →
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  13. Mark Invoice as Sent

    Would love to see the ability to mark an invoice as sent/emailed without actually having to send it via email. Alternatively, being able to specific an alternative email address when sending an invoice would also help. We have a few clients who we email invoices to on a regular basis that require more interaction than an automated email. So we download the PDF and attach it a regular email. But it would be nice to reflect that by marking the invoice as sent.

    16 votes
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    planned  ·  Rajesh Agarwal responded

    We will be adding a custom destination address field so it will be easy to send to yourself/etc shortly. Thanks!

  14. Variations Of inventory Stock, Eg same part but different colour , Easier way to add

    I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
    Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing

    15 votes
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    planned  ·  5 comments  ·  Admin →
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  15. Device Selector

    Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

    I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

    For example.…

    12 votes
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    planned  ·  4 comments  ·  Admin →
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  16. Completed Bundled Item = New Asset

    How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.

    If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)

    However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.

    This would offer complete tracking and we really need it when building computers.…

    12 votes
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    planned  ·  6 comments  ·  Admin →
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  17. MarketR CC Tech on email sent

    Email tech, or admin a copy of the email sent to client.
    This way we can do a phone call follow up as well.

    12 votes
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    planned  ·  2 comments  ·  Admin →
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  18. Add Yelp to social media in Marketr

    Please add Yelp to the social media in Marketr

    11 votes
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    planned  ·  2 comments  ·  Admin →
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  19. Printing serial number on small receipts.

    When we sell an item on the POS, for example a Apple MagSafe charger, which is a serialised item, the serial number does not print on the small receipt?

    I checked the advance settings under the template for Receipt Template and could not see a checkbox to allow serial numbers to be shown?
    It does show on the full blown receipt/invoice.
    Any way of adding it to the small receipt?

    10 votes
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    planned  ·  2 comments  ·  Admin →
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  20. 10 votes
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    planned  ·  0 comments  ·  Admin →
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