General
855 results found
-
Disable Due Date on Ticket Receipt
Please disable the Due Date on the Ticket Receipt. We want due dates for internal use only, as to not disappoint the customer e.g. when we need to order a part. Customers have used the Due Date as evidence that they are not getting full service, which is not the case. The Due Dates are great to keep techs on track.
3 votesWe just launched the ticket receipt editor feature this week – you can read about it here: https://www.repairshopr.com/blog/posts/feature-friday-we-ve-added-a-ticket-receipt-template-configuration
-
Inventory pictures (without woo!)
I would LOVE to have pictures of my products in my inventory, and I loved how it was executed with the woo commerce support.
BUT.
Woo commerce is the devil, in my humble opinion, and I have gone a different direction. In doing so, I now have no lovely pictures of my inventory. So how about giving those of us who are anti-woo the same capabilities as those who are willing to bow at the altar of woo?
...And it would be even more lovely if we could get those pictures in thumbnail form on the POS buttons.
1 voteOk, done in next deploy. In Inventory settings, Advanced.
-
Bundles on recurring invoices
We use the bundle feature a lot. We also have many recurring invoices that include bundles. Please implement this feature. Thanks.
4 votesThis is live!
-
Would like a recommendation on a phone system that connect with RepairShopR (VOIP) that can we a send an automated text message to client
voip phone that connects with RepairShopR. Once the number is identified we could instanly tell if they are an existing customer or a new customer. If they are new we could send a canned SMS to the cell phone with our contact information. iCracked does something like this on the SMS marketing.
1 voteOthers can feel free to comment with ideas, but, the Zapier integration is probably the best bet.
You could have RingCentral phone system doing things in RepairShopr – and then also sending the info to a multitude of options like:
https://zapier.com/zapbook/updates/376/call-loop-zapier/
https://www.firetext.co.uk/blog/start-automating-your-text-messages-with-zapier/
And of course: https://zapier.com/zapbook/ringcentral/repairshopr
-
Request ability to make customers inactive
We need a way to make customers inactive or archive them in order for reports to be meaningful and communicate with Quickbooks correctly. Also, email addresses should be able to be used for more than one customer. We have some who are the contact for other organizations who are also customers.
16 votesArchive Customers was added and can be performed by heading to the Customer you wish to Archive, click Actions > Archive. If you wish to see a list of all Archived customers, head to the Customer tab and click Customer Modules > Show Archived.
http://feedback.repairshopr.com/knowledgebase/articles/1925305-customers#archive
-
Ticket Receipts - add more info
Hello, at the moment we are quite limited in what information the small Ticket Receipts can show.
Ideally we'd like to be able to add the Job details and our terms and conditions to it so that the customer can have more information. We find the ticket receipts are much better to give customer's than the Intake Form as they tend to keep the receipts in their purses / wallets.
Would this be possible?
Kind Regards,
Russell10 votesWe just launched the ticket receipt editor feature this week – you can read about it here: https://www.repairshopr.com/blog/posts/feature-friday-we-ve-added-a-ticket-receipt-template-configuration
Let us know if there is anything we can add or change to that in the comments here.
-
Add New Location for Referred By Drop Down
It would be great if you could add the "Referred By" drop down to the Customer Check in Process. I know that you can go back into the customer database and add it after the fact but it would be great if we could make it a requirement just like a phone number, email, etc. It is something that is really important to my business to track how my customers heard about us and it would just make it very convenient. I look forward to seeing it in a future update, Thank you! :)
3 votesYou can do this creating a Custom Widget. Add a Customer Detail step and choose “Show Referral Source”.
-
Automatically Update the Comminication Log when the Email feature is used
Hello
When we email a customer from the main client page, it would be good if the Communication Log was updated with the date and subject line so that it is recorded in seqeuence. The emails are always recorded at the bottom of the cleint record which is fine except that they are not obvous at first glance. The Communication Log is close to the top of the cleint record and is therefore more visable plus it creates a chronological chain of contact. At the moment we manually add to the Communication LOg each time we send an email
Thank…
1 vote -
Single-Use Checklist on Ticket
The new[ish] ticket worksheets are great. However, there are a lot of times when I want to add a quick checklist on a ticket that won't be reused again. Being able to create a checklist in a single ticket would be great. Being able to do more than just checkboxes would be nice, but even just checkboxes would be fine.
19 votes -
Allow multiple type of intake forms.
Please allow a specific type of intake form (to be chosen from or auto-selected) based on the ticket type. It would be nice to choose a different type of intake form for on-site visits and field calls.
It would be nice to have a specific intake form just for on-site services. Since the same disclosures do not apply to both in store and onsite.
Also, with MSP customers, a separate intake form would be great, since that is another scenario requiring different disclosures.
2 votesThis has been done for a few weeks, on the Ticket Custom Field setting page there are advanced options where you can modify.
Thanks!
-
Customer Barcode Should Offer "Reward If Found"
We typically put the customer barcode labels on laptops and desktops that come in for repair.
They are usually left on the computer.
Would be nice if these could double as a recovery label with some customizable text like "Reward if Found"1 voteToday we released a feature update that enables users to customize labels. You can add text, use tags and change font size and more. I bet this solves what you are looking to do.
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
-
Complete RepairShopr Backup
I would like a way to backup everything in RepairShopr. Automatically (say - to something like DropBox).
There are so many scenarios (accidental deletion, RepairShopr glitch, disgruntled employee, etc) where it would be incredibly valuable to have regular and multiple versions of the data in RepairShopr.
The invoice, estimates, templates, tickets, reminders, calendar data, worksheets, inventory, customers, internal wiki data, customer wiki data, attachments, time clock, custom contact fields, etc - are all things that took a large amount of time to enter and develop over time. I know there are some exporting functions, but there is nothing like having…
23 votesWe added a paid add on for this – it’s in the app center.
It costs money due to the high server load and disk space usage.
Feedback welcome!
-
Add a custom form to the Custom Widget Flow
We'd like to be able to collect additional information in the custom widget flow. It could be as simple as adding the custom customer fields as an option in the customer detail widget flow, or the option to create a custom form.
3 votesThis works!
If you have Ticket Custom Fields setup – you can make those show up on the Issue Detail step type.
Our youtube video was made before we added this, but give it a shot!
-
Add the option to "Add Similar" to an existing product.
Often times we have many makes and models of product that are identical or similar with a minor difference. Instead of adding a new product and having to enter all the information including categories, pictures, and notes from scratch again, I would like the option to create a new product based off of the existing product.
1 voteWe added a Clone button to the Product Detail page a while back. Inventory variants is something we’re still looking at for the future but has its own suggestion in the Feedback Forum.
-
Customize Inventory Labels? (Price Size!)
The price size for inventory stickers is very small, and not legible from a distance. Is it possible to add the ability to customize the fonts on these stickers or some other extra things?
10 votesToday we released the an update that enables the ability to customize labels! You can change the size of the label, add more info (or remove), change font size and more.
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
-
Invoice Email Subject Customization
We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.
Right now it just says "Company Name - Invoice Attached"
If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.
We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.
47 votesThis suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.
-
Customer Purchases - unable to convert $0 purchases to refurb.
Seems like a bug or an oversight, but RS doesn't allow you to turn a $0 purchase into a refurb. I doubt we are alone in cases where customers either want to get rid of older equipment vs. paying a recycle center or don't want to repair. Some of the drop-offs/recycles we get in we can refurbish the equipment and resell. Would also be useful for abandoned equipment as well since you aren't technically buying them.
10 votes -
Inbound Caller ID Popup History
We love the inbound caller ID popup that we've integrated with our PBX. However, the popup indicating who is calling is gone too fast. It would be helpful if that popup stayed a bit longer, or there was some type of quick access history of the last few calls to come through in the notification action bar.
6 votesThis works, just turn on the “In App Notification” for the Notification Center rule: “Customer – New Phone Call (caller id system)”
-
Allow techs to add CCs to tickets from within the ticket
I would love to be able to add a CC to a ticket from within a ticket. This would be useful if I needed to bring in a manager at the client, or bring in an outside vendor so they can be apprised of the progress or to approve the work
0 votesYou are now able to add additional CC’s directly from the ticket details page.
https://www.evernote.com/l/AgEZJHWx2hdCaKIaMx_OHVjF7NACl1zVnrs
-
Send appointment confirmation emails based on ticket status
Make it possible to send out separate confirmation emails for appointments based on a ticket status.
At the moment the same appointment confirmation email goes out to customers regardless of whether we are visiting them at their premises, they are coming to see a specialist in-store or we are performing a remote session. This causes confusion as the customer is informed of the address we are visiting even if we are not visiting them!
If would be good if we could automatically mail out confirmation emails based on what kind of appointment has been made. Could this be done so…
3 votesThis has been completed, this is what the appointment types are for.
You can setup separate instructions to go out in the appointment email via the appointment type.
Look at Admin, Appointment Types – and the special instructions area – and then look at the appointment emails where you can include a tag to insert those special instructions.
This is how you can make those emails all very different from each other.
- Don't see your idea?