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855 results found

  1. Acknowledge incoming lead email.

    When an email arrives in to the Leads, have an auto response which is configurable and can be enabled/disabled be automatically sent back to the customer.

    4 votes
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    completed  ·  Rajesh Agarwal responded

    This will be live for beta testers in a few minutes, check your Leads Settings

  2. browser tab headings

    when opening a tab in the browser in repair shopr the tab should have a title. For example if i open a ticket the ticket tab that just opened should have a title with the customers name on it. This is handy when working with multiple tickets as it allows us to arrange tickets in order of priority.

    8 votes
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  3. Computer brand and model on customer intake

    On the customer intake page add computer brand and model.

    1 vote
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    completed  ·  Rajesh Agarwal responded

    This will be accomplished with the new asset tracking system that is almost live – should be ready any day.

    (not on customer create, but on ticket create, or from the assets page)

  4. Add a way to send attachments to customers.

    With the current ticket system we use at our repair shop we often have to send an attachment to a customer as part of their ticket we are dealing with. This could be a photo of some liquid damage evidence or a PDF insurance quote etc. We don't want to have to 'break out' of the ticket system to do this, we need the audit trail.
    Ideas?

    5 votes
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    1 comment  ·  Admin →
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    completed  ·  Rajesh Agarwal responded

    Hey there!

    This is ready to be tested, go to your Templates, Email, Comment template, and add a tag {{attachments}} to place a link to view attachments if there are any public attachments on the ticket.

  5. Using Token Placeholder in MarketR

    Hi Troy,

    The MarketR integration is great.
    But i think if you can a lil more functionality to it will be great.

    One feature i'm looking for is token placeholder.

    For example, we could use
    Hi {%FIRST_NAME%}, and replace it with customer names.

    Cuz for the time being, i'm using mostly hi there, which addresses general public instead of feeling more personal with my clients.

    I hope this feature can be added soon.

    Thanks

    15 votes
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    1 comment  ·  Admin →
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  6. tickets

    There should be two tabs for tickets. One tab show uncompleted tabs and another to show completed tabs. That we can filter out what is still in need or repair and and what has been completed and is only for reference purposes. A ticket is only closed or completed when it has been referenced as completed and invoice has been paid - that way it stays on the to do list.

    3 votes
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    completed  ·  Rajesh Agarwal responded

    I’m marking this as complete because I believe this is how it works, minus the tabs – you can change the search to get this result.

    When you ‘Resolve’ a ticket, it is gone from the default view.

    If you adjust the search to include any status, you’ll see it.

    The right way to use RepairShopr is:
    when the job is done but waiting collection, the status is ‘Invoiced’.

    It only becomes ‘Resolved’ after they come and pay and pick it up.

  7. Time Tracking

    interested in seeing perhaps some sort of time tracking, for those of us who are MSP and/or offer blocks of tech time, would be a nice thing to have some sort of time tracking, add time to the persons account and then with a ticket being able to click 'on clock' 'off clock' or through their customer page maybe having a way to add time and subtract time as it is bought and used?

    not sure i was very clear on that but anyway thats just my two cents!

    thanks

    1 vote
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    completed  ·  Rajesh Agarwal responded

    We have this functionality now!

    You can enable ‘prepay hours’ in the settings, and watch a video on it on our youtube page.

    You can also try out the ticket timer if you want, email us to help@repairshopr.com to request it be enabled for your account.

  8. Integrate with Stripe payment processing

    Just like how OTHERS have, I think it would be great if you could integrate with the simplified payment processor Stripe. This could not only drive more sales for your product but I am sure it will help a lot of us as your customers and simplify us not having to use the two systems side by side.

    8 votes
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  9. Tweak Mobile Ticket Tab

    On the ticket tab of the mobile site, I'd prefer the customers name appear before the ticket description. Whether we're at or going to an appointment, or using it at the bench, the customers name is much easier to find (especially when looking at the computer and the printed label). Also it would be highly beneficial to have the canned responses carried over to mobile. When running diagnostics or updating a ticket, it's a TON easier to just hit that canned response and move on.

    1 vote
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  10. Include a VAT and no Purchase price check box

    For inventory tab would it be possible to have a check box for VAT so that if it is checked prices are displayed in VAT totals rather than prices exclusive of VAT? Could this check box be included in invoices too?

    Also for the inventory tab would it be possible to have a check box that if ticked will hide the purchase cost price?

    4 votes
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  11. Estimates in Customer Profile

    I would like to see estimates made available to customers in their customer profile so they can print it it out on their own.

    3 votes
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  12. Multiple tickets added to one invoice

    I think the ability to add multiple tickets to one invoice would be great. That way we can have a running tally of closed tickets and bill once at the end of the month

    43 votes
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    completed  ·  Rajesh Agarwal responded

    Hey!

    I think we came up with a solution for this, and in my opinion, it’s even better than actually linking the Tickets.

    Check out a quick video I made to show how it works;
    http://youtu.be/CTiXgxFIre4

    Reply and let us know if you think this solves this for you!

  13. Allow Customer to Update Ticket via My Profile

    Instead of just email, customers should be able to reply to tickets by replying to them on their profile page.

    5 votes
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  14. Make e-mail address collection optional

    I'd like to be able to create a customer with the option to not add their e-mail address. Some customers do not want to give their e-mail address and currently I'm unable to create a customer without using an e-mail address.

    1 vote
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  15. Late Fees

    After an computer has been invoice for 5 Days & Is still sitting in shop, we charge $2 day late fee. Something to keep track of this automatically would be cool.

    53 votes
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  16. iOS App

    I think an iOS app would be awesome. I especially like the idea of being able to look at admin stats and charts right on my iPhone.

    37 votes
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    completed  ·  Rajesh Agarwal responded

    We have an iOS app in the app store that has some basic functionality around looking customers, creating customers, and paying invoices. More functionality will be added on/around a monthly schedule. In the next few weeks we’ll have invoice edit-ability, then we’ll start on adding tickets!

    Update: December 4, 2015
    1.6 is out, it includes invoice create/edit.

    Update: January 7th, 2016
    Version 1.7 is out with strong offline support.

    Version 1.8 will come in 4~ weeks with some bug fixes and performance improvements

    :: Update March 1, 2016 ::
    Version 1.8.1 was just released fixing the hanging after swiping a card

    Version 2.0 will be next with Ticket support!
    (estimated around mid-April)

    :: Update March 31 2016 ::

    We have internal betas with Tickets working, it should be a couple more weeks to get it submitted at this point. Just finalizing searches/custom fields/etc

    :: Update April 13th 2016 ::

    Version…

  17. 1 vote
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    completed  ·  Rajesh Agarwal responded

    New lead is red, and we made it so you can mark them as read to make previously viewed leads stop notifying you.

    We aren’t going to have color customization, but we will keep improving the interface :)

  18. Asset Tracking

    To be able to track customer assets when they come in for service, should be able to track multiple asset per customer and to be able to have a history of when that asset came in and what was done, kinda like ticket history for a customer. Be nice to be able to turn this feature on or off. Must be able to track at least ticket history be nice to be able to track other items such as when something needs maintenance, license renewal (marketing :P). Fields for the asset could be serial number, make, model, etc. Also would…

    14 votes
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  19. Contracts and Block Hours

    We have a lot of business clients with whom we are either under contract, or who have purchased hour blocks from us. Contract hours are easy enough to deal with with a simple inventory item, but we need the ability to track these block hours also. Most importantly, the ability to automatically calculate the number of hours a customer has remaining, and the ability to add hours to a customers total whenever they make an additional purchase.

    6 votes
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  20. Incorporate custom disclaimers

    Allow us to make custom disclaimers and documentation proof with a button on the new ticket that will automatically incorporate the customers information along with our custom disclaimer, and details of the condition, etc of the equipment they are dropping off. Allow this document to be printed from the ticket and signed off by the customer to ease any erroneous complaints.

    1 vote
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    completed  ·  Rajesh Agarwal responded

    Thanks for the submission!

    You can currently create custom ticket and invoice templates that could have a disclaimer in them, and have customers sign those – and an electronic intake form that is 100% customizable is in beta and will be enabled for all shortly!

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