General

  1. Edit Ticket Receipt Template

    Please add edit of regular and small receipt ticket template. Thank you for your time and all hard work thus far, significantly superior software folks. Thank you.

    50 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Worksheets - option to make them required

    As it currently stands there is no way to make the worksheet required before ticket progress which defeats the purpose of post checklist repairs as techs could just forget to do it.

    26 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ticket reminders / notification for Stale tickets

    I'm trying to solve an issue we have with some tickets getting stale.

    It would be nice to have some automated message or email sent to the Tech to remind them they have a ticket that hasn't been touched in a certain amount of time (ideally for ticket that are "waiting on customer, or "in progress" for too long).

    It would be nice if we had an option to set a reminder on a ticket. similar to how its done with contracts. (ex. if you are waiting on customer, maybe you'll set a remind to check it in a few…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to customize the Ticket List view

    When you click on Tickets and it shows the Ticket List, it would be great if there a way to customize the Columns that are displayed. Right now there is a TYPE/BIN that hardly gets used by anyone and I would like to replace it with a column for "Pending Charges" associated with a ticket. See example screenshot: http://repairit.support/public/Ticket%20List.jpg

    20 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Auto Email Receipt of Payment For Online Payments & Recurring

    I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

    32 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customize estimates and invoices

    It would be nice if we could delete the "Item" column in the Estimate and Invoice template. We don't want that column. This column contain the part number of our product and we don't want our customers to know what is the part number of the product.

    With the part number, people can find easily on Google the product, so the product's price.

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is simple to do yourself, you can use CSS to hide a specific column in the table. Here are instructions for hiding the “first” column:

    Add this style in the code editor in the area

    .invbody-items tr td:first-child { display: none; }

    And in the html area delete this:

    
          Item
         
  7. Autoprintr suggestion

    Hi guys,

    Here's a quick note about Multi-store operations and how the current Cloud Print service works;

    When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.

    I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store *requests* the print, gets the print.

    I would also suggest that for Dymo labels, if possible.

    Thanks,
    Don

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    27 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tracking shipments/Parts

    Hi

    The tracking feature is useless and really needs to be fixed. You say when you search the tracking # it opens up a google search. What is the point of this??
    You should be able to add a direct URL in manually, and then when you click on that link you put in..it will take you to the actual website (for example, DHL) and you can view the status of the shipment. Right now, if I input my DHL tracking #…it opens up a google search and gives me random searches for misc crap like Flickr pages.

    There must…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    You are right, it didn’t matter for USA folks because fedex/ups (99% of the market) use tracking numbers that are detected by google – where DHL tracking numbers are not possible to auto-detect so nobody has a good automated solution.

    Now if you enter a URL into that field we’ll link to that instead of google.

    Thanks!

  9. IT Glue integration

    IT Glue integration?

    173 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    39 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Warehouse stock take

    With the new warehouse feature there are a few problems primarily regarding the Stock Take feature. Currently the warehouse location inventory cannot be checked like other locations. It would also be nice to see the stock take page label which location a given Stock Take is associated with.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Systray Shortcut

    It would be great if there were a shortcut available in the systray so users could open tickets from there. Or even email tickets from the shortcut.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Idle Ticket Notification

    Hi, is there anyway for repairshopro to trigger a notification if a ticket status has stayed in one status for too long? For example if a ticket status stays too long with New status after 1 day, a pop up would come on. Also it would be nice to have option of pop up notification instead of text or email.

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make Ticket Worksheets editable

    Whenever I have to add an answer to a dropdown field in a worksheet, instead of being able to add an answer, like in ticket assets, I have to recreate the entire field. This is tedious and causes errors.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Tech Wiki

    I don't see it listed here and maybe I just don't know how to do it, but having a Tech Wiki that is searchable and includes an editor (for ease of use) so that techs can whip up or modify a procedure on a specific issue would be highly beneficial. I wouldn't even mind if it was included as an add-on that had to be paid for. This is one of the major reasons I'm considering moving to another platform.

    While I can do the work, I'm looking at hiring soon and I can't expect them to have the same…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Auto close waiting on customer

    It would be awesome if we could have a rule to auto close a ticket if it is waiting on customer for x number of days.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fix estimates so they can be sent to contacts

    Currently estimates are only sent to a primary user. In a multi-level company this just doesn't work. Please make it so they function like a ticket and are send to the contact on the estimate.

    36 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This was implemented a long time ago but maybe not clear because the communication log still had the “main Customer email” in it.

    We just improved this so it allows you to choose who gets the email and it shows the correct email in the log/history.

    (Will be live later today)

  17. useful RMM info in Messages list

    The "New RMM Alert Created! An Alert was created fo..." (for Watchman, in Messages) is overly wordy, and cuts off before useful info (which Group/Customer) is displayed. Would be more handy to be able to eyeball this quickly! Thanks...

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Mobile Defenders Integration

    Mobile Defenders is a great vendor for parts and screens for phone repair. They have already helped me manually upload their catalog into RepairShopr and expressed interest in a formal integration. They are currently integrated with {OTHERS}. Please consider adding them as a vendor integration option.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Zapier Trigger on "New Ticket"

    Seems an obvious trigger but not included.

    There are so many triggers in RepairShopr that different users will find useful. For me, I need to trigger a new Trello card on a new ticket creation.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Disable Due Date on Ticket Receipt

    Please disable the Due Date on the Ticket Receipt. We want due dates for internal use only, as to not disappoint the customer e.g. when we need to order a part. Customers have used the Due Date as evidence that they are not getting full service, which is not the case. The Due Dates are great to keep techs on track.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base