General
855 results found
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Add serial number support in POS
Scanning a serial number into an invoice is nice, but it's not supported on the POS side. Would be nice to scan a quick hardware purchase to help prevent return issues.
3 votes -
Check in individual items from a purchase order
Sometimes incorrect items are sent or part of the order is split into two deliveries. If we could have the ability to check in each item on the purchase order this would be a big help.
3 votesYou can now check in individual items rather than just the whole PO. We’ll be adding the ability to check in partial quantity soon as well.
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Create reminder in mobile
It would be nice to have the ability to create a reminder from mobile view.
1 voteWe’ve put a lot of effort into making the desktop version work on mobile — this should now be available!
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DashBoard Ticket Status
Can you please include ticket status' on the dashboard?
23 votesHey, we have a link to the new dashboard from the old dashboard – it’s beta right now, but I’m going to mark these as complete because it’s really usable as of right now.
Give it a shot, instead of /tickets/dashboard, it’s tickets/dashboard_new
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Add invoice button to mobile site
We're currently using our phones, but have to switch to desktop view to create an invoice while in the field. I'd like to see an invoicing button within the ticket on the mobile page so we can process everything right there.
1 voteThere should be a “Make Invoice” button on the ticket screen.
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Add a 'My Tickets' button to Tickets view
It's slow to have to select your name from the Tech drop down then hit Search. I could get to my tickets much faster by having a button that says something like 'My Tickets' and is simply a link to a pre-defined search page that only shows tickets assigned to my user account.
1 vote -
Set customers as "VIP" or "Fired"
This would be an Admin only feature...
We would like to be able to mark customers as "VIP" if they are long time customers, big spenders, or just a close friend of an Admin. Everyone says "Me and the owner are cool, hook me up", but this way any tech who's checking them in will easily identify and they will be treated extra well. Maybe a green background on the name, or asterisk next to the name...
On the other end, we need to be able to mark some customers as "Fired". We've, of course, had to fire some customers…
4 votesThis is live! Check it out under Admin > Customer Custom Fields. It will show for any drop down field you create.
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Show Client in reminder view
I add the client when I create a reminder, but when I see the reminder list, I have no idea who the client is, nor can I find a way to review the reminder. I know what to do, but not who to do it for.
1 voteThis is live!
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Integrate with Square
Not sure about anyone else, but I love the simplicity of Square for payment processing. I bought the Square Stand and would love the ability to sync the payments made through their API to the customer name in RepairShopr. I noticed you added Stripe for payments, but I can't use that with Square Stand.
13 votesThe update that went out last night should have this working.
Go to Settings, Payments, and click authorize. Then select the location and payment method to override. Should be good to go!
This is early and we are interested in your feedback in the comments below
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New Asset
Would it be possible to have the customer already selected when adding a new asset for that customer - After clicking the + under the Asset section of a customer?
1 voteThis is live!
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Add a method to see product description on purchase orders
When creating a purchase order for those of us that use a code for the product name it would be great to have a way to see the description when entering in the product to add to the purchase order just like on the inventory screen when you search for a product. If the field could search by description as well as name and show a list like the inventory search box this would be a great help. When you check-in the purchase order a mouse over tooltip on the product name would be great so we can cross match…
1 vote -
Multiple Ticket Contacts
It would be nice to be able to add multiple contacts to a ticket, even just a manual cc. Sometimes I like the owner/manager to know what the staff is requesting.
1 voteYou can now added additional email addresses to a ticket.
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Add domain support for clients so you do not need to add every contact in
Would be awesome if instead of adding every contact on the clients site, that if the system could integrate just with a domain.com field. That way anytime client from domain.com is added the ticket is created.
5 votesWe did add this, there is a link in your Leads Preferences page to the rule engine
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Add support to email back to tickets out of our email client
I have started to email my clients through the tickets. When they reply back asking a question if I am on my phone or on a job, it would be nice if we could just email back to the ticket and it would email the customer and add the note to the ticket itself.
8 votesMost emails in RepairShopr (including ticket comments) are possible to be replied to via your email client now.
Replying to a Ticket Comment will add a public comment from you to the ticket, and email that to the customer.
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Helpdesk
It would be nice if there was more of a helpdesk system with repairshopr. The current ticketing system seems more focused on communication when you actually are working on someones computer.
It would be nice to have something more along the lines of zendesk for general communication and just answering support emails. Then if further support is needed we could open a "ticket" for the job and schedule an appointment of whatever is needed.
5 votesThe ticket system supports full “3 way email” between you, the ticket system, and customers – and tickets can auto-create from inbound emails. We will constantly be improving this, but it’s working now!
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1 vote
This should be handled by our deposits feature now.
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Assets
You guys are going to get sick of me! :)
I noticed that if you have a asset attached to a ticket when you are viewing the ticket clicking on the red cross next to the asset actually completely deletes the Asset rather than just removing it from the ticket.
This is a bit confusing and probably shouldn't be that way as I can see assets getting accidentally deleted a lot!
Perhaps deleting assets completely should only be possible from the Assets Manager?
Still need a quick way to remove an asset from a ticket though.2 votes -
Integrate with Office 365 Calendars
We use Office 365 for our techs, it would be nice to be able to integrate with office 365 calendars instead of using seperate gmail accounts for syncing with RepairShopr.
129 votesWe are ready for some beta testers, we have one way sync ready to test. (outbound to office 365)
thanks for waiting!
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Phone/Mobile fields can be set as required or optional in RepairShopr
Allow Phone and Mobile Phone fields to be required or optional fields based on a setting in RepairShopr (really handy if SMS is being used)
1 voteHey, this is done and a new setting will be available momentarily.
Admin, Settings, Customers
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Calendar
The calendar is proving to be difficult to navigate.
Here are some suggestions.
From the ticket screen:
Be able to add or edit appointments from the ticket screen with a similar interface as when the ticket was originally created.be able to attach multiple appointments to the same ticket.
from the field jobs screen:
ability to locate tickets in the drop down in some kind of organized manner (alphabetically, by ticket number, something). Currently I am not sure how that list is organized but we have something like 70 tickets in it and it is really difficult to find the…7 votesThe Calendar app has gone through a bunch of revisions and most of the requests on this post have been addressed.
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