General
162 results found
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It would be great if we could purchase a license and run RepairShopr on our own private server?
Have you considered allow your clients to download and install the application on their own private server?
1 voteWe do not have plans to sell licenses for self hosting.
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Wacom Signature Pad Support for Mac OS
Really need a signature pad solution for us Mac Guys.
http://signature.wacom.eu/products/hardware/stu-300/1 voteAt the moment it’s not possible to integrate something that doesn’t have a web-browser SDK for general web page usage.
If you can highlight where this device has that support, we can consider it – otherwise we have to build desktop software vs using our web interface and we aren’t going to do that..
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Sage Export Function / Intergration (UK)
Hi, our accounts team use SAGE as oppose to quickbooks and have asked if a SAGE Export Function / Integration is possible / planned?
49 votesWe currently plan to deepen our Quickbooks and Xero integrations rather than add additional accounting integrations.
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Invoices should be able to be converted into purchases
invoices should be able to be converted into purchases. Once purchased and finally placed into inventory and should have some sort of ticket that stays with item until sold....then when we have sold item should have a reference number attached to the new customer we are selling to ...so that if the item comes back with a problem we can retrace what happen with phone
4 votes -
Allow for the ticket comments to filter into the QB online invoices.
Any ticket comments that are in the invoice for Repairshop should filter into QB invoices as well, to keep them uniform.
1 voteThe intention with our integration is to only copy over the line items – best effort – there is a ton of functionality in our invoices that we won’t bring over to the accounting integrations – like this.
Also attachments, emailing, etc etc
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add Apple support for signature pads
It seams that Topaz has some possible development with mac compatibility but there is another company called Wacom that seems to have an option. From the technical specs on one of their products it says that it is Compatible with signature / E-signing software and sign I pro PDF, C++, .Net and Java SDK/API available for developers
7 votesTopaz is misleading people.
They have mac support if we build a desktop app, but for web apps we are stuck using their javascript SDK. Nobody else makes a javascript (for web apps) including wacom.
We would need a desktop app..
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Customers paying via PayPal
Most of my customers dislike the new feature that they need to sign in to their account and then find the open invoice and pay the bill.
I wish you can make an easy payment link via PayPal so customer can pay open invoice at ease. Not everyone is tech savy and the quicker they pay the bill. The faster the work can be done.4 votesThe sign in (portal user) feature is optional and turned off by default. There is no sign in required to pay an invoice.
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Ticket Sorting
When you try to sort tickets by customer alphabetically on the tickets page, it doesn't seem to have any rhyme or reason to how it sorts...it certainly isn't alphabetical...
4 votesYeah – it’s just sorting by the customer_id, which is sort of just the order they were added. Some day we’ll do this, but for now it’s just hard to get the database to do it quickly without a lot of work.
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Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos
Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos
3 votesWe plan to continue to develop our native POS rather than integrate with other systems for now.
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Freshbooks Integration maybe with an add-on!
I think you guys do a great job taking suggestions except for this one! Also I don't think you have not noticed how many of your customers use Freshbooks instead of quickbooks. I have seen several suggestions for this!
12 votesHI everyone — We do recognize that there are some Freshbooks users out there and that this could be helpful. Unfortunately we don’t though have plans to integrate with Freshbooks in the near term. Having done three accounting system integrations (Quickbooks Desktop, Quickbooks Online, and Xero) we’ve learned how massive a project these are to get right. Our existing ones are still works in progress since there are so many moving pieces (we only just added purchase orders to Quickbooks..after ~3 years!) We do know this could be helpful to some but it’s not on our near term roadmap as much as we wish it could be. Thanks for understanding..
BTW, we did add a report in Admin > Reports a while back that should allow you to export your data in a format that can be imported into Freshbooks. Let us know if that works for you.
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Enable editing of Private Comments
Regarding Private Comment - and while the ticket has been invoiced, I am recalling points after the fact that I want to remember.
It doesn't appear that there is any way to edit the comment - other than create a new comment - and have a stream of comments for 1 service call, vs. 1 private comment for 1 service call.
It would be useful to have this functionality.
1 voteIt’s just a policy to not have comments be editable in our system. You can delete and make a new one with the more complete note.
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Create a force log on for every new ticket/status update
A lot of our techs here share the same computer in the service area when updating and creating tickets. This gets to be confusing when we go back and look up notes and people have forgotten to log off and then log onto their own name. Is there anyways to forces a log on or switch user for every time a note is entered or a ticket is created?
1 voteWe probably won’t implement this but we did build a Force Log Off feature on a timer that you can turn on from Admin > Employee Preferences.
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Improving leads and kiosk
I noticed that RS has added FormStack to the apps. This is HUGE!! and a major step in the right direction as far as how you can dramatically improve the Leads module which, in my opinion, needs major work.
FormStack is in a league of their own when it comes to form building.
Their forms and triggers can build lead generating emails that are far more advanced than the RS.The problem....
You made it so that the FormStack field names need to match the available RS Lead field names to be reasonably usable. Therefore basically taking an incredible lead…3 votesFor now we are going to leave this as-is.
See comments
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add the ability to include inventory items at the ticket level
allow the ability to add inventory items at the ticket level. Allowing the inventory to be added at the ticket level will update inventory when a ticket is completed instead of requiring an invoice to make sure inventory is updated. Those of us that use Square do not use the POS or Invoicing in repairshopr and therefore can not utilize the inventory system
1 voteWe are not going to support any flow that goes around our invoicing module like this.
We have a lot of users that run cards in square but still use our invoicing and POS modules.
(Our Mercury Payments integration is almost public, and they will beat square rates and structure on every point too – watch for that)
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Quickbooks integration - multiple QB accounts
need the ability to INTEGRATE one RSR account with multiple Quickbooks accounts - for segregation of invoicing and such
1 voteThis is not something we plan to support in the future. But we do support segmenting activity by Quickbooks Class on our Big Chain accounts.
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Add an integration with Freshbooks
Any chance we can get an integration with Freshbooks? Contacts, Invoices, etc..
21 votes -
quickbooks merchant services
Please add quickbooks merchant services for credit card processing. we perfer they way they deposit and bill transactions rather than stripe. with quickbooks they send you the full amount to your bank account and then debit the transaction charges afterwords. stripe pulls the charges directly from each transaction before it reaches our bank account.
10 votesWe’ve tried to integrate this in the past and the support is unfortunately not there on the Intuit side.
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Color themes
Is there a way we can get different color themes? We use 3 different repairshopr accounts on the same check in PC and it would be nice to differentiate
10 votesWe currently do not have plans to build in a way to change the color scheme aside from the Dark Mode that was implemented.
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Notify End Users that Lead/Request was received
I'm a service provider, not a retail shop. Our previous management systems would send an e-mail as soon as a request/lead was received by the system. This lets the customer know that they are important, their request was received, etc.
Right now, we are manually generating an e-mail, but unless we are sitting in front of a computer, it might be a few hours before the customer gets a response. In that time, they may go somewhere else because we did not acknowledge their request/lead.
1 voteYou should be able to add that message in Admin > Leads Preferences!
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Save to Goolge Drive
With CloudPrint integration you can save to Google Drive. By the way.. it says "Save to Google Docs" which should be renamed to Google Drive.
The problem with this part of the integration is that the invoice or whatever you are "printing" to google drive will just land in the root folder of whomever's google account is linked. This makes it impossible for us to share these files to our team.
Can we make these output files drop to a Repairshopr subfolder and then subfolders based on the type of output?
example:
Drive Root \ Repairshopr \ Saved Invoices
Drive…1 voteThat feature is 100% controlled by Google. They add that virtual printer, and they control where the files go.. (and they named it google docs)
Sorry about that!
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