General

  1. Estimates and Invoices not showing the margin unless a Global Admin - Bug Fix

    When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.

    Logically if the user has cost price permissions this function should work.

    15 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Invoice Aging Report

    It would be helpful if this report also included the Invoice Date, as well as the due date.

    1 vote
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  3. Show associated Invoice on Ticket page

    I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

    1 vote
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  4. Serialized Item Stock Takes Issues

    When performing a stock take, there are extreme inconveniences when trying to reconcile what WAS counted versus what RepairShopr is expected.

    For example, RepairShopr is expecting a count of 24 items for our catalog item 'iPhone 6S Unlocked 16GB.' We have an actual count of 22 items. When you click the "Quantity (Details)" link, it takes you to a page of all the items you scanned.

    The issue lies in attempting to reconcile what you have on hand vs what was counted. There is no way to do this all at once unless you either print each item label or…

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’m pretty sure we added the detail of all expected/scanned serials to the reconcile page so you can track down what is missing. If you are still finding this tough please do send in those screenshots to support and we’ll prioritize this.

  5. POS referred by

    so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

    30 votes
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  6. Add pdf and print buttons to refurb page

    Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

    15 votes
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  7. Change a product instance to another product

    Say I have an iPhone 5C I bought from a customer that is for AT&T. I buy it from them, do the refurb on it, use the parts, and then once the refurb is complete, it goes back into inventory. But say I found out that it can be unlocked later. I have it under the inventory item "iPhone 5C 16GB AT&T" but now I need it to go under "iPhone 5C 16GB Unlocked". There's no easy way to do that. I'd have to delete the item serial from the first inventory item and then manually type out the serial…

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Fix "ticket"on iPhone app

    In the IOS app I cannot create a new ticket because I have a custom field that is required. When I try to create the ticket is says there is a error due to the custom field not being filled out. But the custom field is not on the new ticket section to even fill out (its missing)

    10 votes
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  9. Editable field on worksheets

    We use worksheets to do assessment on computers. Sometimes a single ticket will have more than one computer, so it would be nice to have an editable field that we can label each worksheet to identify individual computers.

    1 vote
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  10. Email Available Tags - Invoice Total

    It would be great to have <<Invoice Total>> as an available tag in the email template.

    Our old system showed the client what the total was in the email, so they were used to seeing that figure without having to log into the portal or open the PDF.

    As an extension to this, it would be great to also have <<Outstanding Balance>> as a tag as well.

    craig

    3 votes
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  11. When reloading customers list on android app, it makes duplicate entries

    When you reload the customer list on the android app, rather than just refreshing the list, it loads the list of customers onto the end of the current list

    3 votes
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  12. Ticket links in ticket automations

    I'm creating ticket automations and would like to be able to link to the ticket itself from within the emails I'm sending to the assignee

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Collapse individual worksheets

    This is mostly an issue in the app (I'm using an iPad). If more than one worksheet is attached to a ticket, you have to scroll through each worksheet. It would be less annoying if we could collapse an individual worksheet while keeping another open. Also, it's super annoying that every time we update a field, the page refresh takes us back to the top of the ticket. :/ I'm finding the iPad app to be buggy in various, frustrating ways.

    4 votes
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  14. Worksheet Organization - One Off vs ReUsable

    We would really benefit from having one-time use worksheets (for a single client visit/appointment). With this option, we could create a tech, "punch list", which applies only to this particular appointment. Currently, we would need to create a worksheet, which would then sit in the list of worksheets until deleted. This would create a massive list, very quickly.

    Ideally, we could create one Worksheet list for One-Time use and another for ReUsable/regular use worksheets.

    Anyone else agree? This would be a HUGE asset for our business.

    0 votes
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  15. Cannot view all open estimates in customer portal!

    I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

    Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

    Is this normal behavior? I have verified this on multiple computers and browsers. I see…

    3 votes
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  16. Add support for multiple branding / Logo

    We are a repair shop that operates under different brands with one location. We have our online brand, local brand brick and mortar, and then we have our wholesale clients which is offering services to other dealers. Currently RepairShopr only supports for one logo and set of templates for one brand.

    I was thinking possibly being able to create multiple logos and templates which then would be used based on the customer type. I could assign the brand to the customer then when invoices, emails, customer portal would then reflect that when we interact with the customer.

    3 votes
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  17. Importing Tickets

    I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

    It is extremely reassuring to see that I can export ticket data to…

    1 vote
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  18. RS App - button to link-to customer 'web' profile

    Using the RS mobile view to search for customers is somewhat tricky at times. The new RS App however makes it extremely quick and efficient... problem is, being it's still limited with functionalities, there's much that needs to still take place from the webpage side. (Which is understandable)

    So suggestion; add a 'Button' in the App, that'll open a link directly to the client/customer profile via browser. That way we can rely in the mobile App to 'search' and if we can't do the next task via App, we can just link directly to Mobile (repairshopr.com) profile of that given…

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Stock inventory website integration widget

    So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
    I had the idea, what if there was a way to…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.

    Let us know if you think it’s missing something important!

  20. Custom appointment type with custom email Template, Add email Template for Custom appointment types

    Having custom appointment types is great. It would be much more powerful and useful if we could have an email template that would work with these custom appointment types so you could have custom text for each custom appointment.

    Like a sales appointment vs. an on-site visit. Or a sales visit vs. a training session. Each could have it's own text that matched the purpose of the appointment type.

    3 votes
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