General
855 results found
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Toggle on/off Ticket Timer Meta info
It would be great to be able to toggle on and off the Ticket Timer meta data as we find it causes confusion with some of our clients.
If we could toggle on or off the Tech name, date and time, and only display the timer info4 votesWe added a place in settings where you can customize this!
https://www.repairshopr.com/blog/posts/feature-friday-use-template-tags-in-labor-log-charges
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Allow serialized products printing
We can view serialized products in each product page however there is no way to export this table. Can you please add a way to export this table? It would be helpful to see the cost of each item on one .CSV sheet.
43 votesYou can now csv export the serialized instances.
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Vonage PBX integration
I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.
Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
Make a test call and make sure that you do not have pop-ups blocked.
Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
Switch back to Vonage Desktop Connect and go to the settings area.
In settings click on…1 voteHey Chad thanks for sharing this awesome find! We have updated our kb article to reflect your instructions! I also shared this with the rest of the team as well. Thanks again!
http://feedback.repairshopr.com/knowledgebase/articles/254824-pbx-integration
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Option for Last Day of Month for Recurring Invoices
Would like to have the option to choose Last Day of month for Recurring Invoices because when I had ones set up for the 31st of January processed for February, they moved up to the 28th and every month since they now process on the 28th.
3 votes -
Add Item/Invoice name to Recurring Invoice Report
Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.
Thanks,
3 votesThis will be out later today!
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Sync purchase orders with Xero now that Xero supports it
I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.
120 votes -
Improve Logo print quality
Please improve the logo print quality on invoices, tickets etc..
(As reference see the print quality for the same logo image used in, for instance, Xero Accounting)
25 votesWe did this a few weeks ago for everyone by default we use the full size logo on the pdfs now instead of a downscaled 100px version.
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Send SMS in Ticket Automation
I would like to be able to send an SMS to a customer to let them know that their item has been picked up if the status has changed.
Ticket Automation should also have an option to 'wait and recheck' in case that the end use accidentally clicked on a wrong status, and rushed to change the status again.1 voteWe added SMS to ticket automations!
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Recurring Tickets Display Screen
When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.
I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.
Thank you!
1 voteWanted to send out an update on this. We have added the customer name to the Recurring Tickets Report and the update is live.
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Twilio Integration
Just like you have Flowroute, best allow Twilio platform as well. Also, since you already have the basic level platform SMS sending from Twilio can you allow us to insert our own phone number from Twilio? This reduces your cost and allows us to keep our branded numbers in use.
This would allow us to maintain analytics fully again also!
19 votes -
52 votes
Custom Labels has released today! More info in the link below!
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
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add a function for customers to draw their unlock pattern
We deal with mainly cellular repairs and the whole point of integrating repair shopr in my business was to reduce papertrials, however this is not possible as i would need customers to be able to draw their unlock pattern on screen.
If you guys could make way for this, would be awesome!
thanks for the great work46 votesHey all – hope you saw in our release post that this shipped last week!
https://www.repairshopr.com/blog/posts/feature-friday-we-ve-added-a-new-scribble-custom-field
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Fix IOS appointment calander
When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1
1 voteHi,
This should have been addressed. If you are still seeing this issue, please open a support ticket and the team will help you out.
Thanks,
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Round Up. No Per Minute Billing for On-Site Service Calls.
Our onsite service calls are billed 1hr min then per 15 minutes thereafter. We are using the time in and time out feature and when we run an invoice, it’s per min billing. There is no easy way to change the time to round up for billing.
We are not super stringent to 1 minute after but about 5min over we round up to the ¼ hour. It’s become a billing nightmare trying to get this adjusted.
I have not found a convenient way to do this yet, Any ideas?
Billy
12 votesYou can do this in the ticket time entries, see Settings, Tickets, Advanced.
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Update this FAQ, because it may be outdated: http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairs
No matter what I try to change or add, I do not see a button for "take deposit" on the ticket info section. We desperately need an easy way to take a diagnosis deposit and apply it to later charges.
4 votes -
Ticket date on ticket list
It would be helpful to have a ticket start date show up on the main ticket list.
12 votes -
Allow disabled items to be sorted/searchable
When trying to track down a catalog item that I disabled, the only option to find it is to look at the full list of ALL disabled items. As soon as I try to sort them by type, or search for something, it goes back to showing only currently active items. We have 40+ pages of disabled items, so to sort through all of that to find the one item I'm looking for is not something I'm super excited about doing.
18 votesIf you head to Disabled Products there is a search field and it will search for what you input using the disabled filter.
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Estimates and Invoices not showing the margin unless a Global Admin - Bug Fix
When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.
Logically if the user has cost price permissions this function should work.
15 votesWill go out in next release, thanks!
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Invoice Aging Report
It would be helpful if this report also included the Invoice Date, as well as the due date.
1 voteThis update will go out today, thanks!
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Show associated Invoice on Ticket page
I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?
1 voteThey show up right here: http://i.imgur.com/DySkm1c.png
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