General
40 results found
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Variations Of inventory Stock, Eg same part but different colour , Easier way to add
I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing15 votes -
The ability to see if a ticket comment was emailed to the customer or not
After a comment has been added to an individual ticket, there is no way of knowing if the actual comment was emailed or not.
It would be handy if there was a way of checking after the fact if the customer was contacted.
8 votes -
Allow duplicate email address between customers
Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.
167 votes -
Margin's for markup
Hey guys,
Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.
SIDE NOTE: When creating a part it would be great to have a few things happen:
1. Field for URL storage (That way 3 months after I create an estimate and my client…8 votes -
Completed Bundled Item = New Asset
How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.
If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)
However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.
This would offer complete tracking and we really need it when building computers.…
12 votes -
Void Invoice
Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.
84 votes -
CID Phone Log Report
New Report Idea:
We use the CID lookup feature with our Asterisk PBX phone server and it is amazing. The only thing that would make all of that data even better is if there were a daily reports with all CID lookups that were issued (aka every customer who called in).
It could simply be a table with the following columns:
Date, Time, Customer Name (as a link), Phone Number, Related Ticket (if any) (as a link), and Ticket Status.I know some of this data is already mixed in with the Communication Log Report; but that also has tons…
4 votes -
Add Yelp to social media in Marketr
Please add Yelp to the social media in Marketr
11 votes -
Need to be able to change Ticket Problem and Referral types without losing information
Because the ticket problem and referral types are done by a list, you cannot edit any of them and preserve the information that has been linked to those "types." Because of this, you cannot correct spelling errors or change the name of types for accuracy, unless you also want to loss that information or have a duplicate or similar item.
Also, there is no way to organize these lists. It may not sound like a big deal, but being able to select an item in alphabetical order is much better than having to search for it in a drop down.
6 votes -
Please Organize Custom Fields
Most everything in RS is laid out very nice and clean, but the Ticket Custom Fields is definitely lacking. We use a lot of custom fields for our tickets in order to have specific information readily available and to basically summarize our logs with specific details. However, because these custom fields are not organize very well (they are pretty much packed in a small space as close to each other as possible) it makes it more difficult to find the data you are looking for. It would be ideal to be able to have different sections for different custom fields…
6 votes -
Mobile & Phone number in calendar
I would like to see the mobile and phone number listed in description when synced to Google Calendar as well...
At the moment it will only show the customers "phone" quite often, we may need to contact the customer on there mobile, and it's easier for the field agents to have access to these details within the calendar..
Would this be possible?
2 votes -
Selling a new PC/Notebook etc
When you sell a customer a new PC/Laptop/Whatever with a serial number shouldn't it automatically get added to their assets list?
0 votes -
Change the custom fields auto-capitize first letter when printing/PDF to same as source formatting
Change the custom fields auto-capitize first letter when printing/PDF to same as source formatting. It looks messy when printing/PDF as it changes the source formatting. For example : -
Custom field 2. RAM Check currently changes to 2. ram check
1 vote -
Add ability to book stock, parts etc. out to the store for personal/store use
There are many occasions where we end up booking out stock to use in-store. Currently, the only way I can do this is to create a customer as the store but this means that we also have to pay the bill at the end which gets a bit of a headache with discounts etc.
Perhaps there is a way that the store could book out items without all this messing about?
Perhaps a screen we can go to - scan the item, click confirm and the system does the rest?4 votes -
Toggl Time Tracking - Needed for Multiple Techs
We need a way to track time better.
Here is the problem.
The repair shopr built in timer does work hardly at all on a mobile phone browser.Toggl works awesome but Repair Shopr only allows one Person.
So all this equals no good way to track time for onsite jobs.
So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…
174 votesPlanned means we want to do it, not that it’s scheduled for a dev to work on yet.
Keep voting..
We just scheduled a few tasks that had 70+ votes, we can’t do this before those.
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Warranty System / Assets
I would like to be able to add / track warranty's from the assets tab. Also I would like to be able to include more information like serial #'s.
The current "PDF Warranty" doesn't work well as it does not auto scale to the amount of text you have in your warranty template. (mine is large since it includes terms and conditions).
It would be nice if we could manually edit or enter the certificate #
25 votes -
Print function for employee sales report
Print function for employee sales report
1 voteWe’ll be adding printing support with our planned reports system upgrades.
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Add a Column for Last Purchase Price in PO
hi,
the idea is actually simple to implement i think.
right now we have Average price for PO made.so i think if the team could add an extra column for "Last Purchase Price" would be great.
In our PO, there would be a column to let us know what was the last price we purchase the item. As the price in the inventory is the average, it might not be accurate.
For eg (assuming it is identical socks)
the price we bought a socks is $2.
Then we bought another socks for $1The average cost of the socks…
7 votes -
MarketR CC Tech on email sent
Email tech, or admin a copy of the email sent to client.
This way we can do a phone call follow up as well.12 votes -
Parts Order Tracking Delivery Estimates and Ticket Link
On the Parts Order Tracking page, a section that allows you to input the estimated delivery date, and alerts you once it's passed, would be great! Also, the part info should be shown on the ticket that it's associated with.
17 votes
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