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  1. Give portal users the ability to see multiple customers.

    I do a lot of contracting work. I would like to give my client the ability to see multiple customers. Example: Portal User abc needs to be able to see Customer ID 1 and Customer ID 22 under one portal login.

    1 vote
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  2. New Report: Statistics Comparison (For Locations and/or Employees)

    Hey guys,

    I'm constantly getting nagged to provide report stats to each of our locations. Each team (and most techs) always want to know how they did:
    - Who had the most new tickets
    - Who made the most invoices
    - Who billed the most money
    - Which location was the busiest
    - Other stat comparisons

    Really, it's mostly information currently available in the Overview Report. The issue is that I don't feel comfortable with everyone (or anyone for that matter) seeing our Last Month, MTD, Last Weeks, etc Gross and Net numbers. I just want them to know which…

    1 vote
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  3. Be able to assign loaner assets to tickets

    We offer loaner machines to our customers while their machine is in the shop for repair. Currently, it appears that assets only belong to a customer in sort of a 1 to 1 relationship. Could we make assets that live in a 1 to Many relationship? This way the asset could be assigned to a ticket for checkout and then removed from the ticket once the item has been returned.

    38 votes
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  4. Invoice Balance tag

    Would like an invoice balance tag to have the customer have a quick glance via email without going to the portal. So, if a customer takes a glance at their balance in the email and think to themselves, they have enough in their bank account, they could pay it right then and there. Should help make paying bills easier for the customer

    1 vote
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  5. Ability to Charge time automatically

    When using the timer to track time spent on a ticket you can obviously assign the correct labor rate to it accordingly or likewise charge it directly when updating the ticket.

    However, we only bill in 30 minute increments so if we have spent 22 minutes on a ticket we want the system to automatically charge for a 30 minute period where as currently RS works out your time spent divided by your rate and then charges accordingly.

    Is this possible please as currently I will be editing each invoice manually before sending to the customer.

    Thank you

    8 votes
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  6. allow location sharing for status updates.

    One thing I think would be cool is simply being able to update a customer of your ETA or allow tracking. An example would be setting a ticket to "EnRoute" and it sends the technicians real time location and ETA.

    0 votes
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  7. Marketr Reports

    Have the ability to see who or how many opens / Link tracking? This would give us the ability to see what type of campaigns are more successful than others.

    3 votes
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    under review  ·  1 comment  ·  Admin →
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  8. 1 vote
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  9. Add items to PO via SKU

    Being able to add items to a purchase order via SKU would be amazing. Also being able to create items and add the vendor/sku via the quick add on purchase orders would be great as well. Possibly even have a full fledged item add button.

    4 votes
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  10. CSV export for Purchase Orders (and maybe other things too)

    I'd love to be able to get a csv file export for Purchase orders. This would give us a lot more flexibility with our inventory management, and allows us to use a custom label printing solution.

    25 votes
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  11. Printed name of the person who signs for the invoice

    It would be very helpful if the invoice will show together with the client's signature also the name of that person who signed for the invoice, as the person who signs is not always the customer name on file. When clients sign for their digital invoice, there is already a space that can be edited by the invoice, but that info is nowhere else to be seen when the invoice is generated to printer or PDF.

    1 vote
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  12. 13 votes
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  13. Client Contact Info

    We have a couple of clients that have multiple sites. We've entered the sites as individual contacts for the client. Each site has information that is specific for that site. I've entered that site-specific information into the notes section for the appropriate contact. I need that information to show up in my google calendar appointments if possible so that our techs can see it quickly. Many times that information is a gate code. At the very least I need the info to show up in the service request.

    1 vote
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  14. add a "note" or "description" line for the great "Take a Deposit" button on tickets!

    We love the new(ish) "Take a Deposit" feature on tickets... But we need somewhere to add a note about what the deposit is for! For accounting purposes later on. What d'ya think? ...Or, maybe we are missing where that note could go! Let us know!

    Thanks!

    2 votes
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  15. Customer labels X of X

    Would be great if we could print a given number of customer labels with an item number and total number of items. For instance, a laptop with AC adapter and case would get three labels. They should say "1 of 3", "2 of 3", "3 of 3" to make it easy to double-check everything is returned.

    7 votes
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  16. Make Part(s) order available on Estimates

    This is the Payson TCGUSA Manager and I would like to see Part(s) orders available on estimates, I cannot do proper estimates and have to m

    19 votes
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  17. Field jobs list on mobile site

    Is it possible to get the field jobs on the mobile site sorted by appointment time ?

    1 vote
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  18. Notification on failed payments

    I'd like the option to receive a notification of a failed or otherwise non-successful payment made through the customer portal, just as we receive notification of a successful one. Repairshopr already receives and processes this information (viewable on both the Payment and Customer Detail pages) so it seems as though it shouldn't be too terribly difficult to add to the list of available notifications.

    7 votes
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  19. Dashboard thats Usefull

    The Dashboard
    The ticket list view gives you a much better overview of the status of your repairs.

    Before we had RepairShopr we had our own type of Dashboard on a separate screen in the workshop that was useful to the technician. It had a list of the tickets the progress status "In Progress" "New" ect. It was Color coded for a quick Progress status
    However it also had “usefull info” pulled from the ticket detail
    So when the tech was looking at a machine he could see that the password was “X” and the problem was “Y” and he…

    4 votes
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  20. Dropbox Integration for ALL Documents

    The Dropbox integration is awesome for auditing and restoring accidental deletions to tickets and invoices (until such a time when RS adds strike-through for deleted ticket comments, and moves deleted invoices to a hidden audit area) :-)

    Could you PLEASE add support for PDFs of Estimates and Purchase Orders? We'd like to have backups/revisions available for all documents. Maybe even for outgoing email messages as well. And if we could set WHICH files we'd like to have sent to Dropbox (in the app settings page) that would be killer.

    Thanks!

    1 vote
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