General
3766 results found
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Add a customer service phone number
Add a customer service phone number
3 votes -
Add Subjects for “Arrival” and “Departed” Comments for Tickets with Appointments
We just found out that the mobile site for RS has Arrival/Departed buttons for tech's to check-in and check-out of the job. We NEVER use the mobile site since so many things are missing/different, however these are extremely handy updates to add.
Can you please add "Arrived" and "Departed" comment subjects for Tickets? Even better if these subjects would only show on Tickets that have an appointment scheduled. Thanks!
1 vote -
Show which SPECIFIC Location has Inventory "IN TRANSIT" with the Blue Airplane Icon
We LOVE the little blue airplane icon that lets us know inventory items are "on the way"; but it only shows the icon on the "parent" item, not for each location.
For big chain accounts, it would be extremely helpful to show the airplane icon as a reference on the parent, AND show it under each location (using the drop-down arrow to show locations) that has the item on a PO with a link to it. This will be especially necessary when POs are restricted to locations that only authorized users are allowed to view (still not sure why this…
2 votes -
Post incoming/outgoing CID updates to ALL open Tickets
The incoming and (soon to be posted) outgoing CID hidden ticket updates work extremely well for keeping track of communications during open tickets; but only if there is ONE ticket open.
When multiple tickets are open, the CID ticket updates only post to the NEWEST ticket. From out experience, when a customer calls in, they often reference multiple/all tickets they have open. As such, it would make sense to post the incoming/outgoing call data to ALL tickets that are open.
This wouldn't effect anything negatively since CID ticket posts are hidden, so it won't make printed tickets longer or anything.…
1 vote -
Add ZOHO Assist
We use ZOHO Assist for our Remote Support tool and would love to see it integrated into repair shop in same manner as Teamviewer generated links.
7 votes -
add to your API - quotation creation would be awesome!
If you could add estimate creation API to your existing API it would make adding quotes a possibility programmically - we've already coded integration into our major vendors and being able to push a quotation from our vendor to an estimate for our client would be really, really nice (like changing 10 steps into a single step kind of nice!)
1 vote -
Create a Client Option...
Hi Everybody, if there is a way around this please do let me know but currently I do not think there is.
We carry out repairs for large clients such as insurance companies and manufacturers but suspect this option will still be wanted by the RS community?
We receive work from these clients but have to liaise with and update our mutual customer who owns the product and not the client.
Currently we have each client set up as a customer so that the invoice raised is for the client and not our mutual customer, we can monitor the number…
4 votes -
Header pages
When printing invoices and tickets, would be nice to have a header in the pages with the invoice number, date, time, and number of pages; to make sure we don't mess up the papers.
1 vote -
link items so that when an item is rung in, it automatically adds a linked item such as Electronics Handling Fees as a separate line item.
When selling electronics its becomes difficult to remember which electronics handling fee is to be charged to the customer. Having it so that when you ring in an item that requires an electronics handling fee to be charged, it automatically adds the linked EHF. This concept is similar to how bottle deposit works, such as when a bottle of water is rung in at a store it automatically adds the required bottle deposit inventory item to the sale subsequently.
8 votes -
Add the Teamviewer/TakeControl shortcut to the GFI Alerts screen
Can you please add a Teamviewer/Takecontrol button to the GFI Alerts screen? -- Similar to the GFI/Take Control button on each of the assets.
This will allow us to investigate the problem immediately and then decide whether to raise a ticket or not.
3 votes -
Add timesheet tab
We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time.…
45 votes -
Asset Custom Fields - Date Fields
Is it possible to make the date fields in Asset Custom Fields a calendar pop-out like the Custom Field Type (date_field) in the ticketing section?
Thanks.
2 votes -
Have customer sign off on estimates
Many of our client like the idea of seeing how much a job will be.(hence estimates) But some come back and say we didn't say it would cost that much. UGH! Intake form has a way to sign off. but doesn't include cost. What about having the Estimates signed (on screen) as well. That way client knows upfront what cost are, as they signed off on it. yea
9 votes -
Single Use / One-Time Use - UNIQUE Inventory Module - PARTS
[This was previously a sub-feature of a topic that was recently marked as Completed]
This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”,…
8 votes -
Notification rules per Store - bigchain
need to have a drop down to select what store to listen for on for notification, (if entry is blank then send all)
as when tickets approve its send email to tech @ wrong store
3 votes -
Ticking off multiple invoices as paid under invoice manager
We use repairshopr with xero and would like to be able to simply "tick-off" an invoice as paid within the invoice manager section of RepairShopr.
This would save a lot of time as opposed to clicking on each individual invoice number and clicking the QuickPayment button.
This functionality would be very nice indeed!
4 votes -
Do not pre-fill the note field / timer field on a ticket. It leads to wrong data entries and confuses the user as to why content is in there
the timer note field is prefilled with the last entry a user made. This is confusing. Maybe have a ticket timer option where a user / admin can enable / disable this feature system wide.
2 votes -
Attach an active Database to your inventory system, stop all of this manual data entry to save real time for all size shops.
In any inventory based retail businesses, they do not do all of this manual data entry. When you make an order for sellable items or parts restocking orders that's when you create your PO for that order. Every thing from this point on should be scan an enter. Almost everything has a UPC code today. So when that PO order comes in all you should have to do is scan the barcode/ UPC and that item is added to your inventory. Now by the time you scan the last item of the order your PO should balance and zero out…
5 votes -
Can't print label if special character used in "Name" field for inventory item
I stumbled across an interesting issue. I added an inventory item that had a special character in it. Specifically, the TM (trademark) special character. I was able to add the part Ok and it looks like RepairShopr even strips out TM symbol once the part is entered. However, when I went to print a label, I received an error. I had to re-enter the part in without the TM symbol in order for the label to print for me correctly.
1 vote -
Add app support for Pushalot
Just like Pushover, Pushalot is a Windows/Windows Phone version of the app. Pushover currently does not support Windows Phone so it would be great if you could integrate Pushalot for Windows Phone users to receive notifications too.
1 vote
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