General

  1. Inventory Customer Purchase History

    It would be helpful to have the ability to see which customers purchased inventory items. Perhaps, something is on sale, you sold some, however to find out who purchased during the campaign is not available. Drill down to the actual sale invoice would be another great benefit too.

    17 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Inventory Vendor Purchase History

    It would be very helpful to get vendor purchase history on inventory items. This way you can see which vendor you have purchased from in the past, the price you paid, and date of past purchases.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable custom coloring on the Ticket Menu

    It would be nice if we could create a separate color when "Waiting for Parts" or "Waiting on Customer" etc.. that way if we have 40+ Tickets open we will be able to quickly determine what we have parts for and are able to fix right now or if we are waiting on something or someone and cannot complete the job at this time, it would speed up the process for determining how to prioritize jobs better

    15 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Set default qty for inventory items

    We have several services that have specific qty values every time. Some of them are very hard to remember (especially labor times/qtys) and we have to remember to check the item descriptions to see what the "estimated time/qty" is.

    It would be really helpful (and I think easy) to add an option for "default qty" in the inventory item details. That way, each item added would populate with a unique qty when added.

    Please and thank you. You know it will be easy! AHHHHH!!!!!

    4 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow customers to customize labels

    So I feel stupid for posting this because I am sure someone is going to tell me that it is already possible, but I have searched and been unable to find it.

    Through the DYMO Software you can create custom labels and even save them and open them using a text editor to upload. I used software similar but inferior to reapirshopr previously that had this abillity.

    I could design my own label filling in the fields similar to how the emails are done, then it would print my labels with my logo, or whatever I wanted. I would really…

    150 votes
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    39 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

    It’s planned, but no estimated time we’ll actually work on it.

  6. CID Phone Log Report

    New Report Idea:

    We use the CID lookup feature with our Asterisk PBX phone server and it is amazing. The only thing that would make all of that data even better is if there were a daily reports with all CID lookups that were issued (aka every customer who called in).

    It could simply be a table with the following columns:
    Date, Time, Customer Name (as a link), Phone Number, Related Ticket (if any) (as a link), and Ticket Status.

    I know some of this data is already mixed in with the Communication Log Report; but that also has tons…

    4 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Would be great to add comments to any order, parts order

    Would love to be able to add comments to order, parts orders, ect.. Ideally it would also be nice to specify how we pay for items. Love the new purchase order entry. Great job.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tracking Salary/Wages for employees

    1. Add individual employee wages.
    2. Generate repaorts for a selectable time frame with wages/salary earned.
    3. Possibly a feature that shows whether or not an employeed has been paid for that selected time.

    36 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. send appointment or field job reminders

    It would be a great feature to have a email reminder sent to customers and the techs the day before their appointment that way they remember and can quickly reference their appointment etc. Sometimes we schedule a week or 2 out and it would be nice for the system to automatically provide a reminder after the confirmation email has been sent when the appointment/field job was created.

    49 votes
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    under review  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. tech ticket comments via email

    option to allow staff to email ticket comments in via email
    allows techs to report notes back to base.
    I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.

    Also, if possible, allow more text capturing (like the subject from:) like:
    type:<update type>
    private:<yes|no>
    email:<no|yes|default>
    all the rest of the body would be captured as "body"

    email has large advantages:
    # syncing protocol - sends when internet comes online (offline mode!)
    # no login required - secured by only accepting RepairShopr user emails.
    # works better on…

    20 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mileage Tracking through Field Jobs

    Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.

    105 votes
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    34 comments  ·  Flag idea as inappropriate…  ·  Admin →

    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

    Let me know in the comments..

  12. Ability to Link Tickets to Each Other (Just Like Invoices and Estimates)

    Here's the overview of the idea:

    1. Have ability to link tickets to each other for easy reference.
    2. Linked tickets could go in the "Diagnostic" Progress box just like Invoices go into the "Invoiced" Progress box and estimates go into the "Work Approved" Progress Box.
    3. A link ticket button or reference would need to be added so tickets could be linked together.
    4. You could link as many tickets together as you wanted.
    5. The linked tickets would be clickable just like invoices and estimates currently are.

    Why add this idea?

    1. Great for warranty/redo work when a…

    15 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ticket Stats Report

    Hi Guys,

    administration/all_time_ticket_stats - is an absolutely amazing report.

    However I'd love to be able to export this report to HTML or Word or Excel

    Could you make this possible?

    It'll be great to send this to our employees to motivate them to "Improve" their sales...

    For e.g one would assume by myself working in the office would have LESS invoices then a field tech... however for this month.. this isn't the case! - sending the techs this report may help boost there performance... :)

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add CalDav support

    We use a calendar hosted by our office server for everything currently, and would love to have that integrate with RepairShopr. Is there any way to do this currently? If not, I would love to see support for CalDav in the on-site scheduler!

    15 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Calendar

    Would be usefull to block out time tech needs fort workshop repairs

    0 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. partner with a developer that allows you to check the status of a device when entering the device IMEI/MEID when purchasing a device.

    When purchashing a device from the product, we enter a unique ID such as the IMEI or MEID. There should be a way to check the device to see if it is blacklisted, reported stolen, or locked to a network. Also, after purchasing a device from someone, if the device comes back as stolen or black listed, we should be able to block that customer from selling devices to our store again.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. make it possible to require Custom Fields for new customers.

    Under Customer Settings we can assign required fields for new customers. I'd like to be able to make a custom “additional field” a “required field.
    For example, we would like the program to prompt the employee creating the new customer record to assign the customer as either residential, contract, or business. We have the custom field created but we are finding it difficult for our employees to remember to assign each new customer as the appropriate type because it’'s in a different tab from where we enter all the other information for a new customer.

    13 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’ll continue to look into ways to do this, right now we didn’t want the required fields on the second tab to trip people up – since they aren’t in view.

  18. Receipt printing with customer purchases

    I'd like to have an auto receipt print feature in with customer purchases similar to receipt printed when selling something to a customer.

    15 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. More Marketing Tags

    It would be nice to have additional tags to use in marketing emails to help be more specific on what it is referring to.
    Be able to say something like:
    Hey {{customer_first_name}}, we closed your ticket {{ticket_number}}. If you have any other problems with {{ticket_description}} just contact us.

    It would help customers who have several tickets within the marketing period to know what you are checking up on.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Recurring Statements

    It would be nice to make it so that statement can be scheduled just like recurring invoices.
    Maybe even have option on recurring invoice to attach statement of account.
    I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

    79 votes
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    under review  ·  15 comments  ·  Flag idea as inappropriate…  ·  Admin →
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