General

  1. Canned responses to Leads and Customer windows

    It would be nice to send canned responses straight from a Lead when you open it to process. Or make a customer and send a canned response from the Customer window.
    This way we would not have to create a ticket to send canned responses or we wouldnt have to use estimates, because we are using canned responses to send estimets to customers.

    17 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ticket attachments sent to customers (RepairTech)

    can you add the ability for tickets attachments (specifically repairtech reports) to be sent to the customer.

    7 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Workflow Reminders

    I know we already have a daily and hourly diagnosis reminder that is sent through email. Would it be possible to add a feature that reminds technicians of general workflow? Not only diagnosis reminders, but a simple time untouched reminder. I think it would also be better if this was not done through email, but through SMS. If not SMS then I suppose it could be setup through Slack.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. set ticket priority based on email priority

    Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!

    7 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Reporting for Parts Ordered on Tickets

    I have multiple locations and need to track the dollar amount on the parts ordered for repairs. Ideally I would like to give each store a credit card and let them order their own parts but I cannot do that without a way to track the transactions. If I could run a report that says Store "A" bought $2000 in parts to repair customer computers then I could take my credit card statement and match the number up.

    9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. customer purchase

    Hello, I like the idea of the Customer Purchase feature. However, I would like to know if the fields are customizable where I can add or remove specific fields. RIght now it's really basic. I want to get more in detail with being able to select the carrier, storage/memory, model, etc. Something similar to the customer kiosk where they go through each detail. Also, after adding the item, we want to be able to track any parts that are needed to refurb the item and account for those to get the total cost.

    15 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Follow-Up Reminder Report

    We would like to be reminded after 6 months of an invoice being posted to call customers if they have not had any additional activity with our business. This would be helpful from a customer service perspective, as well as to drive additional business.

    9 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add charges overview to Ticket print out.

    We like to provide paper work with a job when it's collected, but currently we are having to print off multiple sheets of paper to ensure has details of the jobs notes and invoice details.

    Would it be possible to add the charges applied to a ticket to the print out template so everything could be included in one print?

    Many thanks.

    6 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Tickets Dashboard Memory

    The Tickets screen does a great job of remembering Grouping but does not remember (for example) the selected technician. So in terms of job management this is the main screen that each of our techs uses so it would be nice if it could hold this information when flicking back and forth between screens as it does with Grouping
    Thank you
    Greg Williams
    Lincoln Computer Centre

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Calendar Improvement

    It would be awesome to have when booking an appointment if it can be done by service.

    On the backend (Similar to Bookeo's booking software) You can configure certain times a service is available. For example, If I want someone to book me for an Onsite field job. I would like only 6PM-11PM to be available for my customers. Where if i would want them to drop off a laptop at our office we are only available for an appointment 8:30-5:00PM.

    Of course this can be used for all types of services, such as mobile repairs, data recovery, etc. Just…

    5 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Employee override for Device Module

    It would be great if there was an employee override added for the device module to allow for new devices to be checked in

    7 votes
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  12. Invoice Page Column Change

    Can the "status" and took payment" be streamlined. So that "Status" will be changed to "mailed". "Took payment" will be "Status" with clear words instead of locks, that are color coded the same as the banner.

    Like this: http://i.imgur.com/mSoobX4.png

    Also it would be nice if columns

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. tag location title to logs of slack intergration for Big Chain accounts

    Add the locations title to the slack update so if you have big chain account with multiple stores you can differentiate between the updates in your slack log.

    1 vote
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  14. Make parts of bundles customizeable within a category

    currently the bundle item only allows to assign specific items to a bundle. When using this for repair bundles that include various parts and labor, the current system requires a laborious effort in creating a new bundle for each variable; such as screen repair of device using different colored glass.

    ie. a sunsung s4 screen repair requires that I make a bundle for red, black, blue, white, pink, etc...

    if the bundle item was able to accept a category that uses a part search restricted to a category, or even better if items can have relationship links made to the…

    4 votes
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  15. Optional Components software in Estimates

    When I do an estimate or bundle I like to add a couple of optional Items ie bundle plus optional MS Office, but it gives the total of both bundle and office. How about the ability to have the total for the bundle for the estimate and the an option to say add $$ for Office

    9 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Save Settings On Google Cloud Print when you do a new Sync

    As I am setting up My account I noticed that every time you add a printer to CLoud print and sync with Repair Shopr IT resets all the settings even on the printers that did not change.

    0 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Invoice Snail Mail Status

    It would be nice if it showed whether or not an invoice has been mailed. It would be nice if this displayed as a notification at the top of an invoice "Last mailed on XX-XX-XXXX at XX:XX:XX"

    I would also like to see this on the invoices page similar to where it shows the "emailed" icon.

    It should also show up in the invoice log stating when it was mailed.

    21 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Confirmed Appointment Status

    Place a status update somwhere on the ticket, in the calendar, somewhere that denotes that they customer has confirmed the appointment. So helpful especially for in the field jobs to make sure clients have been confirmed before sending out techs.

    4 votes
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  19. Device Selector

    Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

    I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

    For example.…

    15 votes
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    planned  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Column for "Tech Paid" on Invoices

    Like many repair shops, some of our techs are paid as subcontractors. As such, they get paid on billable work - though not necessarily on PAID billable work (billing is the company's responsibility, not the subcontractors). We pay subcontractors every 2 weeks on what they billed, not on what they collected payment for.

    The problem is - we can't tell which invoices have been "paid out" to the subcontractor vs which ones still need to be paid out to them. The "took payment" option is for techs to keep track of payments made, and the "paid" option is for admins…

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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