General
855 results found
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Link to Google Drive would be great!
Yes you can back up to Dropbox but my company uses Google drive i would like to back to my google account
1 voteWhen you set up Cloud Print you’ll automatically get Google Drive integration. You can then automatically save any document RepairShopr document you create to Google Drive.
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Add functionality to prioritize or flag tickets that need work ASAP
A way to flag a ticket as URGENT (highlighting the line on the tickets list) would be great. We get work in that needs to be prioritized based on customer's needs. We also have a SKU for rush work that moves customer's to the top of our priority list.
11 votesThis is live under Admin > Settings > Tickets > Enable Ticket Priorities.
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Pay Now Button On Customer Portal
On the customer portal it would be great to just have a "Pay Now" button next to any open invoice that can be clicked and take the user to a screen that shows the currently due invoice (maybe a + that extends a group showing the line items) and the CC pay form below/next to it (similar to the screen you get to after a few clicks Portal > Invoice # > Green Invoice Pay button > CC Form). This would also allow us to easily copy the link and email, text, IM, FB, whatever it to the customer for…
8 votesThank you for this suggestion! In a recent update we’ve added a clickable “Pay Now” button next to open invoices in the Customer Portal!
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Add support to email back to tickets out of our email client
I have started to email my clients through the tickets. When they reply back asking a question if I am on my phone or on a job, it would be nice if we could just email back to the ticket and it would email the customer and add the note to the ticket itself.
8 votesMost emails in RepairShopr (including ticket comments) are possible to be replied to via your email client now.
Replying to a Ticket Comment will add a public comment from you to the ticket, and email that to the customer.
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Calendar
The calendar is proving to be difficult to navigate.
Here are some suggestions.
From the ticket screen:
Be able to add or edit appointments from the ticket screen with a similar interface as when the ticket was originally created.be able to attach multiple appointments to the same ticket.
from the field jobs screen:
ability to locate tickets in the drop down in some kind of organized manner (alphabetically, by ticket number, something). Currently I am not sure how that list is organized but we have something like 70 tickets in it and it is really difficult to find the…7 votesThe Calendar app has gone through a bunch of revisions and most of the requests on this post have been addressed.
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Add address to customer section of ticket
Add address to customer section of ticket
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Recurring Invoices
A few thoughts while working with recurring invoices:
It would be great to be able to "pause" if needed - either a suspend or pause for XX billing periods.
Can we edit/update/delete saved CC info? What happens if it expires or we entered it wrong?6 votesWe added the pause function to this.You can change the credit card on these if updates are needed.
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Time Tracking
interested in seeing perhaps some sort of time tracking, for those of us who are MSP and/or offer blocks of tech time, would be a nice thing to have some sort of time tracking, add time to the persons account and then with a ticket being able to click 'on clock' 'off clock' or through their customer page maybe having a way to add time and subtract time as it is bought and used?
not sure i was very clear on that but anyway thats just my two cents!
thanks
1 voteWe have this functionality now!
You can enable ‘prepay hours’ in the settings, and watch a video on it on our youtube page.
You can also try out the ticket timer if you want, email us to help@repairshopr.com to request it be enabled for your account.
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Add PayPal button to system
Instead of just having the PayPal button included in invoice emails, there should be a button present on the invoices as an easy way to take a credit card payment over the phone or while onsite, that will directly deposit the funds into your paypal account.
3 votes -
Notes Section IN Invoices
Need area in Invoice to Add note
1 voteThis has been there, you have to click edit on the invoice to get to the tech notes currently. They don’t show up on the pdf either.
Does that work for your need?
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Multiple Google Calendars Integration
It would be great to have a different Google calendar assigned to each technician so when a field job is scheduled it can be assign to that specific technician. For scheduling organizational you can color code the different calendars to easily see availability.
3 votesThis was shipped a couple weeks ago, to get to the user calendar, click the user menu (email in upper right)
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Ability to assign more than one tech to a ticket.
We have multiple techs working a single ticket. It would be handy to place all techs on that ticket so they can communicate better with the client and one another.
9 votesWe’ve released Ticket Subscriptions today that allows for multiple technicians to follow ticket activity and receive notifications on tickets.
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Add delete buttons
if mess up on a user or invoice should be able to delete it
2 votesYou can delete customers and invoices currently – thanks!
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Mark invoices as paid when customers pay through PayPal
Currently we have to go back through invoices and compare these with our PayPal statement to mark them as paid.
Could we automate this? Could Repairshopr automatically mark PayPal invoices as paid after successful completion of purchase?
3 votesAll set – thanks
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Indicate the email sender in tickets.
In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.
3 votes -
European General Data Protection Regulation (GDPR) compliance
European General Data Protection Regulation (GDPR) compliance
Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.
1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.
2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.
3: A feature to "part delete a client" - Archive (so still accessible)
4: Reporting of…
69 votesYou may have heard about the General Data Protection Regulation (“GDPR”) that took effect May 25, 2018.
We have released many tools for GDPR to help you be compliant and remain compliant and are open to feedback on the subject.
See our GDPR help page for all the details.
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Comminication Box Update
The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.
As the default is always set to private. Have to change each time to update the customer.
10 votesYou can set the default public or private in ticket settings. An update will go out today to make the box bigger by default. Thanks!
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Ability to track time on multiple tickets simultaneously
The ability to have the ticket timer running on multiple tickets at the same time would be a god send. Constantly having to start/stop timers while switching between working on bench systems is a real hassle.
5 votes -
create some sort of middle-ground pricing.
I'm starting up my computer repair business (again). I love the 30 free tickets a month but what happens if I get busier in 3 months and have 40 tickets? There's no in-between pricing - either 30/free or over 30/$99 per month. Just a thought.
1 voteHey there – I added a couple more plans back in, let me know what you think..
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non-tax invoice
System seems stable, although a bug was found: when you go into the invoice settings after creating the invoice and setting the invoice non-taxable doesn't remove the tax from the invoice.
1 voteThis was updated, I forgot to update this request
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