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  1. Disable Due Date on Ticket Receipt

    Please disable the Due Date on the Ticket Receipt. We want due dates for internal use only, as to not disappoint the customer e.g. when we need to order a part. Customers have used the Due Date as evidence that they are not getting full service, which is not the case. The Due Dates are great to keep techs on track.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. multiple contacts per ticket for notifications

    Many times we need to keep multiple people in the loop on tickets that involve multiple contacts. The ability to attach multiple contacts to a ticket so that they all receive notifications when updates occur on a ticket would be amazing! That way if any of them reply to the ticket notification it updates for any of them.

    I know this could be addressed with distribution groups, but each ticket that comes in won't always necessary fall into one of those particular groups.

    26 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Would like a recommendation on a phone system that connect with RepairShopR (VOIP) that can we a send an automated text message to client

    voip phone that connects with RepairShopR. Once the number is identified we could instanly tell if they are an existing customer or a new customer. If they are new we could send a canned SMS to the cell phone with our contact information. iCracked does something like this on the SMS marketing.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disable ticket creation from customer portal

    We'd like to have the option to disable customer's from creating tickets from their customer portal. This disrupts our ticket flow and causes issues with our techs either missing some of those tickets or us needing to fix a ticket with more information than customer's provide before techs can work on it.

    30 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’m happy to announce that there is now a Advanced setting to disable the ability for Customers to create tickets in the Ticket Portal!

    Navigate to Admin > Ticket Preferences > Advanced > “Prevent Customers from creating new Tickets in Customer Portal” > Save

    Once the option is checked, there will no longer be a “Create Ticket” button in the Customer Portal.

    Thank you for the feedback on this and we hope you enjoy the new super power :)

  5. repairshopr inventory not syncing with woocommerce

    We are unable to sync our repairshopr inventory with woo commerce. We understand its a beta platform right now but it should do at least a sync with our inventory? can we get some help with this?

    6 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We made a number of updates last week to the integration and believe it should be working better now. We are going to keep an eye on usage and continue improving it, please continue to post here if you have suggestions for changes.

    Any bugs can still come to customer service.

  6. Resolved, but unable to repair. No Trigger Marketr

    Obviously, emailing a customer through Marketr and asking them how everything is going after their repair, does not make sense if they did not get their repair done. I understand that there is an option to cancel the job, which means that Marketr will not be triggered, but the way this is implemented adds additional steps, which makes it more difficult for my technicians to remember to do it.

    For instance.

    Customers comes in for a repair, but decides not to go forward because it is too costly. Customer picks up the device and the ticket gets marked as resolved.…

    14 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We ended up adding a “Cancel” link in the “Actions” menu on the Ticket page. This should take care of this.. It cancels and marks as resolved.

  7. Make Worksheets Editable

    I forgot to include a dropdown answer for my ticket worksheet, and I cannot just add an answer to that field. Instead, I have to create a new question, and re-enter all the dropdown answers in order to add one.

    It would be great if these fields were easily editable, (ex. you could edit the worksheet questions, similar to editing asset custom fields).

    Best,
    Claire

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add a custom form to the Custom Widget Flow

    We'd like to be able to collect additional information in the custom widget flow. It could be as simple as adding the custom customer fields as an option in the customer detail widget flow, or the option to create a custom form.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    This works!

    If you have Ticket Custom Fields setup – you can make those show up on the Issue Detail step type.

    Our youtube video was made before we added this, but give it a shot!

  9. Standard and custom labour rates

    We would like to request the ability to be able to set labour rates per job type or customer. One rate should be set as the standard rate that is applied to all customers, unless it is changed for a specific customer.

    In setting up our new shop, we have added each rate as a different product in the inventory, with a note field added to each customer record to show their current rate. Our account is new and we have not yet done any invoicing in the system, so I am not sure how this is going to work…

    32 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is live!

    We implemented this through contracts.

    Now you can setup a contract for a customer, and set the override price for any products you want.

    Now when those products are invoiced to that customer, the override price will be used.

    It works with all products, labor, physical goods, etc.

    Let us know how it works for you!

  10. Add full tracking of time clock edits.

    Tracking time worked for the purpose of employee compensations is legally required. As it stands right now there is no hard method of telling if a clock entry has been edited or not. My employee could claim that I'm changing clock entries and I have no way to prove (withing RS) that I'm not.

    What I would like to see is some sort of time stamp every time a clock entry is edited or manually added. (much like the time stamp we have for inventory edits)

    I had an employee threaten legal action because they didn't think their time was…

    6 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Walk-in Customer Email Receipts

    When ringing out a POS sale with a walk-in customer who doesn't want to spend all the time getting fully checked in and added to the system, a quick ad-hoc receipt emailing method built into POS would be extremely useful.

    Sure, we can save to PDF and then email, but that is klunky. If there was a quick way to click "email this receipt" and type in a one time use email that would be extremely useful.

    33 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Location specific calendars

    For all of the Repair Shopr clients who have multiple locations, we would like to propose a new feature. Currently, RS has calendar syncing for lead conversion and appointment scheduling. Although this feature is very useful, we are a company who has multiple locations. Because of this, converting leads and scheduling appointments becomes a bit more complicated. We propose that RS as an added value feature should allow clients to separate calendars per each location. We think this would simplify everyone's lead conversions and scheduling process

    31 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add the option to "Add Similar" to an existing product.

    Often times we have many makes and models of product that are identical or similar with a minor difference. Instead of adding a new product and having to enter all the information including categories, pictures, and notes from scratch again, I would like the option to create a new product based off of the existing product.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Partial Refund

    Is there a way we can process a partial refund? Currently we have customers pre pay their service but sometimes it doesn't take as long so we refund part of it. can we some how manually enter in the number it should be? example customer pre paid $200 but we need to refund $25

    34 votes
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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. android

    We would like to have an android app. Thank you!

    68 votes
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    42 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are going to mark this done as the initial beta is released. There are still a few things to get added to be at feature parity with iOS – worksheets/intake form/etc that will come in the next couple weeks.

    Once those are released we’ll start adding features to ios/android simultaneously going forward.

    For new suggestions please start new threads.

    Thanks everyone for being so patient!

  16. Allow techs to add CCs to tickets from within the ticket

    I would love to be able to add a CC to a ticket from within a ticket. This would be useful if I needed to bring in a manager at the client, or bring in an outside vendor so they can be apprised of the progress or to approve the work

    0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Discount % by item not entire invoice

    Maybe I missed it, but sometimes I need to put a discount on just one item not the entire invoice. Also need to make sure this syncs with quickbook.

    44 votes
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    26 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Prepay hours expire at end of the month

    Prepay hours are great, but as an MSP we often sell monthly plans that include, say, 10 hours of support per month. At the end of the month, whatever hours are not used are no longer available. They don't get any "rollover minutes." Would be great to automate this!!

    3 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Watchman Monitoring integration

    Over all integration with Watchman Monitoring.

    Since there is a nice section for assets it would be nice for all our assets in WM to come into RSr for that section.

    It would also be nice for the subscriptions in RSr to work with WM, maybe the ability to get those folks to subscribe online.

    Of course similar ticket integration to what we had with ZD.

    Thanks

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add significant functionality to customer purchase module

    Hi guys!

    I love everything about Repairshopr except I feel there is significant VITAL functionality missing in relation to customer purchases (or Refubs as we call them) which is a significant chunk of our business (and the hardest and time consumyest assets to track).

    As it stands, you can create a "Customer Purchase" BUT:

    1) You cannot give "store credit" or allocate the payment to an outstanding invoice etc

    2) You cannot "buy/trade-in" an existing asset. For example, a customer books in a device (an asset) for repair, we open a ticket, the device turns out to be unrepairable (or…

    9 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
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