General

  1. schedule field jobs from mobile site

    I can add a customer and ticket while on the road, but not a field job - so i can't add start, end or notes in field jobs
    Please add schedule / reschedule field job button on tickets
    Also appointments dont show up in mobile site.
    (Mobile site)

    10 votes
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    For now we are just going to keep that functionality in the desktop version of the site, but it should be 100% functional from a phone – if you are running into an issue, contact support with some details.

    This should be working well!

  2. Amazon Local Register / Amazon Payments

    It would be great to Integrate to Amazon Payments and/or Amazon Local Register. Similar to your PayPal integration but allows users to login in to their Amazon Payment section.

    3 votes
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  3. Native app with offline sync

    Would be great if there was a native Windows application that we could install on our 2 POS stations. In the event of losing internet at our repair shop, we are dead in the water. If there were a native app that synced with the cloud app, we could continue to check devices in and out of the system and when the internet comes back up, it syncs the changes to the cloud.

    That being said, an iOS/Android app would be awesome too. The mobile site kind of sucks trying to use in the field.

    Love the system overall though,…

    5 votes
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  4. Time Clock Edits Tracking

    There needs to be log of what time punches were done by the employee and which were edited. This keeps people from going in and changing their punches at will.

    3 votes
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  5. Set default qty for inventory items

    We have several services that have specific qty values every time. Some of them are very hard to remember (especially labor times/qtys) and we have to remember to check the item descriptions to see what the "estimated time/qty" is.

    It would be really helpful (and I think easy) to add an option for "default qty" in the inventory item details. That way, each item added would populate with a unique qty when added.

    Please and thank you. You know it will be easy! AHHHHH!!!!!

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We are closing this due to lack of votes from the community. I will note though, that you can set a minimum value for Ticket Timer so that it rounds up to that value when using Ticket Timers. That at least covers the labor aspect of this suggestion.

  6. Better invoice manipulation in form and function

    I would find it immensely helpful to have a function to allow us to store multiple different "fine prints" for invoices so as to quickly select different terms and conditions based on the type of invoice. Actually, it would be neat if we could configure a saved set of different invoices and a drop down or other rule select method on invoices in order to manipulate the invoice into a specific predetermined format. I see functions that will do this piecemeal, such as invoice terms for payment due timeframes and such but I think we could take it further.

    2 votes
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  7. Status for "Deleted" tickets so they can be audited

    Hey guys,

    We really appreciate you making the option to truly delete tickets. This was super helpful for accidentally created tickets and all of our tests. Now, a little change request.

    Is there any way you can make deleted tickets appear to fall off to all but admin users, and have them go to some kind of "hidden pool". You could add a status called "Deleted" below "Resolved" in the drop down status list - but only make that option/pool available to global admins.

    So, clicking Delete Ticket would do the following:
    Trigger the "Job Cancelled" option in the ticket. …

    4 votes
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  8. Hidden comment on inventory items

    Any way we can allow regular technicians (without access to full product details like vendor and price) to see a hidden "note" for reference? A few of our items use special download links or are difficult to find in our inventory room.

    It would be great if we could have something like alt-text when hovering on item descriptions, or maybe light grey text below item descriptions that doesn't print out for notes like these:

    Download link: go.vipreis.com/downloads/linkid=405&affid=336905
    or
    Manager required: COA sticker is locked in safe
    or
    Item location: Row 4, shelf 2, bin 8.

    1 vote
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  9. Add logo to top of web app

    Hey guys,

    This isn't really important, but it would be cool to be able to use our actual company logo at the top of the web app, rather than just our name in regular text. Customers see it when signing, so why not let them always see our logo.

    It could use the same logo we upload in the initial setup process, or be a custom upload since it's a constrained space.

    3 votes
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    declined  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. integrate the orders in Xero with the purchase orders in RS and sync them

    Xero is great for keeping on top of invoices due, but occasionally an invoice does not get created or uploaded by staff. If that were to happen while they were booking in the stock it would simplify.

    2 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Integration with a program called UVK or Ultimate Virus Killer

    I found this program from a review I seen on technibble it's called UVK and it does the same thing as D7 and repairtech but in my opinion it does it better and for a less cost to the repair shop. I would like to see it be integrated with repairshopr. I have tried all three product but still use UVK the most. My fellow techs please take a look at this product and if you agree that it needs to be integrated into repairshopr then please place a vote or two thanks Rick

    1 vote
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  12. Ecwid ecommerce integration

    Ecwid is a great ecommerce solution because it is not specific to any singular platform so you can run your ecommerce site ON your existing site (i.e. wordpress, Joomla!, html, facebook etc.).
    Ideal integration would work like this:
    use UPC or SKU as item reference and update pricing automatically
    automatically feed new items onto repairshopr system
    allow repair shopr system to tag with instore stock levels or not held instore

    failing that - any type of integration would be great

    3 votes
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  13. retail cost on invoice and estimate

    A lot of times we are offering our products at a discount. It would be nice to be able to show in an estimate or invoice what the "retail" or MSRP price is and what the price we are charging the customer is.

    1 vote
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  14. Settings Streamline

    It seems the settings are a bit disjointed. A few settings just populate the middle column with relevant content (http://i.imgur.com/Ma3dpu5.png), while other settings in the left column take you to a weird version of the same settings (http://i.imgur.com/2CM9OMC.png). It would be nice if all settings conformed to the former and instead of the latter.

    1 vote
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    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pcpartpicker

    I saw that you had the site WholeSaleGadgetParts.com intergrated into the part syste. I would like to see something similar with http://pricespy.co.uk/ and pcpartpicker.com. Thanks

    4 votes
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  16. Drop down box in payment form to nominate which register is used for a payment

    When we click on payment form we are taken to the payment form. In this form I suggest we have a drop down box to nominate which register the payment is being made too. For example if we are taking a cash payment we would click the drop down box and select the "cash register" and if we are taking a card payment we select "bank account" register. If these payments are the first payments of the day then we would be forced to open and close the register we nominate.

    1 vote
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  17. Integration with Sage Payment Solutions

    Currently I use Sage Payment Solutions for processing credit cards (virtual terminal and swipe) and ACH payments. I looked at authorize.net but I get much better rates from Sage and would rather not change. They do have a REST API from what I can see but you have to register with them at https://www.sagepayments.net/developer/ to see if its what you guys would need.

    Hopefully there is enough to get this going, if not I can always continue doing it manually. Thanks.

    1 vote
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  18. link payment types to corresponding registers?

    At the moment when we recieve payment on an invoice we can choose payment method. My Idea is to link a payment type to a register. That way we dont have to change register if a customer chooses to pay via EFTPOS and cash or if we are serving more than one customer in quick succession we dont have to always change registers when different customers use different payment methods or are paying into different registers.

    1 vote
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  19. Integration with ReferralCandy API

    I would like you to consider integrating with ReferralCandy. They have an API, but I am not sure how difficult this might be. More information can be found at their site, but the idea is that when a referred member makes a payment, they will be credited in the ReferralCandy site.

    3 votes
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  20. Allow customers to view parts status on the customer portal

    Currently, I just manually send my customers the tracking# for all parts orders. I think it would be beneficial for the customers to be able to see that as part of the customer portal.

    7 votes
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