General

  1. Allow to search Product List by SKU

    Being able to search to input parts based off of SKU would be very helpful. Right now, if I enter a SKU into the search box under Product List, no results come up.

    1 vote
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  2. Alert For Overlapping Appointments

    An alert for when a tech is booked for 2 appointments at the same time would be very useful for us. Occasionally 2 appointments are booked at the same time by mistake, and generally isn't found until the appointment time. Sending a message alerting us to this mistake would be great. Thanks!

    4 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Stock inventory website integration widget

    So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
    I had the idea, what if there was a way to…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.

    Let us know if you think it’s missing something important!

  4. Correct rotation of signature sections on IOS.

    We use an iPad in the Square stand in our shop, along side a traditional computer. Today, working with my son and daughter, I discovered a frustration they were having on using the iOS app. Specifically, there are a couple of times when the app changes to portrait mode and makes the signature panel completely unusable.

    This occurs up on creation of a ticket when the customer is asked to sign, or on accepting a payment (not CC) when it goes to the signature panel.

    What happens on these screens is that the screen rotates sideways, but there are no…

    3 votes
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  5. Just thanking you for AutoPrintr

    This lil app is fantastic! We now instantly get the forms we always print without any extra hassle. (And manually printing the forms has always been a 1-2 minute hassle with cloudprint)

    Thank you so much! Keep up the great work!

    1 vote
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  6. Worksheets visible on Client Portal

    From what I can see, clients can only see public worksheets if they do "PDF" view. Then the worksheet is buried under the comments. I would like to see it visible on the clients site. I think this would be a good way to keep them updated on where their computer is at in the process.

    7 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customize estimates and invoices

    It would be nice if we could delete the "Item" column in the Estimate and Invoice template. We don't want that column. This column contain the part number of our product and we don't want our customers to know what is the part number of the product.

    With the part number, people can find easily on Google the product, so the product's price.

    5 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is simple to do yourself, you can use CSS to hide a specific column in the table. Here are instructions for hiding the “first” column:

    Add this style in the code editor in the area

    .invbody-items tr td:first-child { display: none; }

    And in the html area delete this:

    
          Item
         
  8. low stock ordered -take

    Subtract the number of items on POs marked as Ordered/Checkin when populating new POs with the low stock button.

    For instance I want 5 SSD 250 drives, I
    I want to reorder when i'm at 3.
    I sell 2 run a PO with low stock and it populates with 2 I place the order with my supplier.
    I sell 2 more while that first order is still on it's way, i populate my POs now it's asking for 4.
    I order 4 more from my supplier. Now I have 6 coming and 1 left in stock.
    I sell 2 more,…

    4 votes
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  9. Make a minor change to Marketr

    On the Marketr page, there is an option for a Marketr post that is scheduled for the future to "Send Now". Please make it so that if that button is clicked, it asks for a confirmation. I was planning to send a test email on a newsletter, and clicked that button instead, and sent my newsletter to all my customers. Fortunately, I think the newsletter was finalized, but a confirmation on that button would help avoid embarrassing mistakes in the future,

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Complete RepairShopr Backup

    I would like a way to backup everything in RepairShopr. Automatically (say - to something like DropBox).

    There are so many scenarios (accidental deletion, RepairShopr glitch, disgruntled employee, etc) where it would be incredibly valuable to have regular and multiple versions of the data in RepairShopr.

    The invoice, estimates, templates, tickets, reminders, calendar data, worksheets, inventory, customers, internal wiki data, customer wiki data, attachments, time clock, custom contact fields, etc - are all things that took a large amount of time to enter and develop over time. I know there are some exporting functions, but there is nothing like having…

    23 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We added a paid add on for this – it’s in the app center.

    It costs money due to the high server load and disk space usage.

    Feedback welcome!

  11. Ticket Automation - Feature Request

    Ticket Automation is awesome! Would it be possible to add the ability to act on and change the priority though?

    This way we can automate a few things a little better as far as pushing things up and down in priority. We are currently using Ticket Automation to automatically push tickets to a pending recycle status if we haven't heard from the customer in 30 days. Unfortunately since we cannot specify how statuses sort in the ticket area, I'd love to be able to also set the rule we have to change those recycle tickets to low priority to get…

    0 votes
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  12. New Topaz Gemview help reduce paper and input errors

    I am willing to send over the new Topaz GemView 7 tablet so we can cut down on paper printing, and input errors.

    Vote for this so we can have the topaz gemview tablets save paper clutter.

    Sometimes language is a barrier in getting customers information. I know we can use the leads kiosk mode but that even for some grandparents is a task.

    I also think is the solution to help in ref to

    http://feedback.repairshopr.com/forums/165658-general/suggestions/13721247-custom-signature-forms-for-additional-agreements

    4 votes
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  13. product bar codes

    It would be great to include the vendor PO# on the product bar code label. This would help in processing RMAs by giving the vendor purchase details.

    1 vote
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  14. multi items on tickets

    customers bring more than one device, could we have multi items on tickets rather than just been able to have one item one ticket.

    1 vote
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  15. Single-Use Checklist on Ticket

    The new[ish] ticket worksheets are great. However, there are a lot of times when I want to add a quick checklist on a ticket that won't be reused again. Being able to create a checklist in a single ticket would be great. Being able to do more than just checkboxes would be nice, but even just checkboxes would be fine.

    19 votes
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  16. Ticket reminders / notification for Stale tickets

    I'm trying to solve an issue we have with some tickets getting stale.

    It would be nice to have some automated message or email sent to the Tech to remind them they have a ticket that hasn't been touched in a certain amount of time (ideally for ticket that are "waiting on customer, or "in progress" for too long).

    It would be nice if we had an option to set a reminder on a ticket. similar to how its done with contracts. (ex. if you are waiting on customer, maybe you'll set a remind to check it in a few…

    3 votes
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  17. AutoPrintr Duplex

    AutoPrintr does not support duplex printing.

    We like to give our customers one piece of paper, the invoice on the front and all the ticket notes on the back. This saves a lot of paper.

    We tried overriding on a Brother printer by setting duplex to on in the preferences. We also tried the duplex override via the web interface.

    1 vote
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  18. Ninja RMM integration

    Integrate with Ninja RMM

    64 votes
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  19. Idle Ticket Notification

    Hi, is there anyway for repairshopro to trigger a notification if a ticket status has stayed in one status for too long? For example if a ticket status stays too long with New status after 1 day, a pop up would come on. Also it would be nice to have option of pop up notification instead of text or email.

    5 votes
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  20. Ticket Receipts - add more info

    Hello, at the moment we are quite limited in what information the small Ticket Receipts can show.

    Ideally we'd like to be able to add the Job details and our terms and conditions to it so that the customer can have more information. We find the ticket receipts are much better to give customer's than the Intake Form as they tend to keep the receipts in their purses / wallets.

    Would this be possible?

    Kind Regards,
    Russell

    10 votes
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