General

  1. Tentative Calendar Events

    HOW HAS NO ONE ELSE THOUGH OF THIS ?!!?!?!

    Hey guys, this is CRITICAL. I just realized how much we are failing by not having these features. We constantly have business appointments that are "flexible" and just need to be on the calendar so they can be "fit in" between appointment gaps.

    EVERY enterprise/decent calendar program (Google/Exchange/365/OutOfOffice/etc) uses different "types" of events (busy/tentative/free), so why not RS?

    We need appointments to have a type so we can know if appointments are tentative. Otherwise, we are risking losing appointments because of being "booked solid" when one of those may be okay…

    5 votes
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    declined  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Integrate with Payleap

    Would be nice if Repair Shopr integrated with Payleap for Credit card transactions and Recurring charges

    1 vote
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  3. Enable "Low Cost" Tracking Feature

    Hi RS,

    With computer hardware and parts, the prices tend to fluctuate, A LOT. Currently, we are using the "worst case scenario high price" for our Cost field on inventory items. That way we know not to buy if it's above that cost for some reason.

    A good example is SSDs (256GB). We have our cost in (conservatively) at $119. However, sometimes they cost as much as $140 (in which case we'll hold off on buying until the price drops), other times they're as low as $105 (in which case we'll stock up). Currently, they are on sale for $95-100.…

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Speech to text.

    I would like to see speech to text and maybe an app for iPads for the kiosk I'm gonna use my iPad as a kiosk have the customer fill it out and it would be nice when they're explaining a problem if they could just use the microphone and speak it and it will type for them instead of trying to type on an iPad, would be very cumbersome I would believe or is there something out there already. trying to use Dragon but you can only copy and paste it, can't do it right in the fields so checking…

    1 vote
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add date/time to suggestions and replies

    When looking at the suggestions and the replies it is hard to determine when an idea is really old or not. It would be cool to see when an idea was marked as Planned or In Progress. Also, it would be cool to have a "read by admin" mark to show ideas are heard.

    0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    This is actually an off-the-shelf product we are using called UserVoice – I think you are referring to this forum/vote system itself?

    We’ll try to add estimates when we make updates like this one I’m typing now :)

  6. Add an integrations with Freshbooks

    Please add the ability to import all customers w/ notes, invoices (including recurring), expenses & estimates.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Be able to add check marks to "field types" under creating "fields" under custom field types.

    Being able to add something like additional items left as an additional custom field and being able to pick under "field types" to use check marks . you guys currently offer the "check box option" but would like a "check box option" with an add answer option to name the check box. and make multiple check boxes availble under the same field type.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This would probably be challenging to design well. The best bet would be to have a check box and text field for those questions. We’ll decline at the moment but can revisit when we revise how custom fields are handled in the future.

  8. UI Improvements

    The rule I was taught when programming was "Make every CREATE or DELETE action deliberate (at least two clicks with no defaults!), so as to reduce potential issues from accidental clicks! Especially when sequential numbering systems can be affected!" This is even MORE important now that people are using smartphones, tablets and touch screens in general! The possibility of a mis-click is quite high!

    For example, Invoices and Estimates can be created with a single click and no line items! This can really throw off numbering sequences and accounting flags. I suggest implementing a "cart", you can add items to…

    1 vote
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  9. Remote support feature

    How about a remote support tool to be able to control customers computer remotely. When I had kayako they had the tool called OnSite which basically worked just like logmein rescue where you enter a session number and a tool downloads and then connects the customer remotely with the technician.

    I think that would be a good feature to integrate with RepairShopr. Do it in-house though if possible so we do not have to integrate and pay for another product thru another company.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Integrate Propay payment solutions

    Propay has a great pricing option and swipe available with api. It would be nice to see the integration. www.propay.com

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  11. Any chance we can get an integration with recurly.com?

    We currently use recurly.com to manage most of our managed services. The system currently in place with repairshopper is great but the customers are not able to change or update billing information on there own.

    2 votes
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  12. For walk in customers there would be separate option for creating ticket and invoice

    For walk in customers, there should be separate option that directly create ticket with timer in no time and no email should be necessary . Kindly do this as ticket system is basically for mail in customers and customers through email. There should be separate system for walk in customers so no time would be taken.

    1 vote
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  13. Change order of toolbar modules

    This is a very minor idea and is not urgent. I just noticed the order of the modules on the toolbar are kind of out of "order" according to our workflow when recently training a noob.

    It makes sense that Customers is first - for lookup or creation. However, after finding or adding a customer, you most often create a Ticket. If it's a field job, you add that after a ticket, if not during. Then you add estimates to a ticket, maybe order parts or use inventory, and then make an invoice.

    Not sure if it would be possible…

    1 vote
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  14. Device Check-in widget for facebook pages!

    I would love to see the device check in and ticket status widgets available for our facebook pages too!

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Import FreshBooks data

    I've been using FreshBooks for over 7 years, so it is difficult to switch to a new product that can't import all my data from it. Ideally your product would utilize the FreshBooks API to pull the data over. You can check out harvestapp.com for an example of this working correctly.

    1 vote
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  16. Contract Manager Suggestions


    1. Make the columns sortable.

    2. Create a setting to show contracts expiring in the next 30 days.

    3. Create invoice from contract.

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  17. Move Sunday to end of week in calendar

    Hey guys,

    Any objection to moving Sunday to the end of the week on the field jobs calendar. Many shops are closed on Sunday, and even the ones that are open tend to consider Monday the first day of the week.

    The reason we'd like this done is because we want to use Sunday as a "placeholder" day for tentative appointments that need to be "fit in" during free time. This is part of our temporary Band-Aid fix until the calendar is updated to support free/tentative/busy classification.

    Thanks!

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. schedule field jobs from mobile site

    I can add a customer and ticket while on the road, but not a field job - so i can't add start, end or notes in field jobs
    Please add schedule / reschedule field job button on tickets
    Also appointments dont show up in mobile site.
    (Mobile site)

    10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For now we are just going to keep that functionality in the desktop version of the site, but it should be 100% functional from a phone – if you are running into an issue, contact support with some details.

    This should be working well!

  19. Amazon Local Register / Amazon Payments

    It would be great to Integrate to Amazon Payments and/or Amazon Local Register. Similar to your PayPal integration but allows users to login in to their Amazon Payment section.

    3 votes
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  20. Native app with offline sync

    Would be great if there was a native Windows application that we could install on our 2 POS stations. In the event of losing internet at our repair shop, we are dead in the water. If there were a native app that synced with the cloud app, we could continue to check devices in and out of the system and when the internet comes back up, it syncs the changes to the cloud.

    That being said, an iOS/Android app would be awesome too. The mobile site kind of sucks trying to use in the field.

    Love the system overall though,…

    5 votes
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