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  1. Watchman Monitoring suggestions

    There are several things we would like to see in the Watchman Monitoring integration.

    1) Once a ticket has been created from the notice in the "Current Alerts" window for a WM notice we would like that alerts to be closed so we can manage it form the ticket only and not have to see it in two places. It is confusing, and when more then one person works on it they have to take several extra steps to figure out what’s been done.

    2) We would like to be able to map computers to single Machines/users not just groups.…

    4 votes
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      I’m going to mark this as complete as we’ve done the main upgrades we intended to in this phase.

      Feel free to open up a new idea with remaining ideas!

    • Stock take alterations

      There needs to be a full reports section for the stock take. As is, if an employee makes the adjustments to match the counts, there is no report to show the adjustments made. This is definitely needed for accounting purposes to show the loss.

      Also, having the ability to add the entire inventory or just certain categories is very important. Having the ability to pick what products/items should be counted is huge.

      80 votes
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      • Add New Location for Referred By Drop Down

        It would be great if you could add the "Referred By" drop down to the Customer Check in Process. I know that you can go back into the customer database and add it after the fact but it would be great if we could make it a requirement just like a phone number, email, etc. It is something that is really important to my business to track how my customers heard about us and it would just make it very convenient. I look forward to seeing it in a future update, Thank you! :)

        3 votes
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          1 comment  ·  Admin →
        • Remove date from "Signature Line" on invoices

          When we finish up on a computer we print an invoice. We then have the customer sign the invoice and date in when they pick the computer up. This acts as our release form as well. Often a customer won't pick their device up on the same day we complete the repair and print the invoice. When the customer comes to pick their device up, the date on the invoice, next to the signature line, is pre-populate with an old date. It would be great to have an option to leave that line blank!

          3 votes
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          • 9 votes
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            • useful RMM info in Messages list

              The "New RMM Alert Created! An Alert was created fo..." (for Watchman, in Messages) is overly wordy, and cuts off before useful info (which Group/Customer) is displayed. Would be more handy to be able to eyeball this quickly! Thanks...

              1 vote
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              • Export Customer Assets to CSV

                It would be very useful to be able to generate reports for customer assets either as a PDF or a CSV file.

                31 votes
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                • Allow Users to Lock Session

                  The Switch User with PIN screen is very handy, but it would be good if this screen could become more of a Lock Screen.

                  This would allow the terminal to be 'signed out' but not 'logged out' fully.

                  Eg, a Manager could finish on a terminal and hit Switch User.

                  The next user to come along can use either their PIN number or full login, but not be able to click close and resume the session with the permissions of the last user.

                  51 votes
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                  • Searchable Wiki

                    It would be helpful for the search bar at the top of all pages could also search through Internal Wiki articles. WE're starting to build a sizable wiki and being able to search "0x0000870D" for example, could take us right to the page explaining that particular BSOD error.

                    It's not a significant thing to worry about, but it would be a nice little addition to your already impressive software suite.

                    19 votes
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                    • multiple contacts per ticket for notifications

                      Many times we need to keep multiple people in the loop on tickets that involve multiple contacts. The ability to attach multiple contacts to a ticket so that they all receive notifications when updates occur on a ticket would be amazing! That way if any of them reply to the ticket notification it updates for any of them.

                      I know this could be addressed with distribution groups, but each ticket that comes in won't always necessary fall into one of those particular groups.

                      26 votes
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                      • Would like a recommendation on a phone system that connect with RepairShopR (VOIP) that can we a send an automated text message to client

                        voip phone that connects with RepairShopR. Once the number is identified we could instanly tell if they are an existing customer or a new customer. If they are new we could send a canned SMS to the cell phone with our contact information. iCracked does something like this on the SMS marketing.

                        1 vote
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                        • Disable ticket creation from customer portal

                          We'd like to have the option to disable customer's from creating tickets from their customer portal. This disrupts our ticket flow and causes issues with our techs either missing some of those tickets or us needing to fix a ticket with more information than customer's provide before techs can work on it.

                          30 votes
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                            I’m happy to announce that there is now a Advanced setting to disable the ability for Customers to create tickets in the Ticket Portal!

                            Navigate to Admin > Ticket Preferences > Advanced > “Prevent Customers from creating new Tickets in Customer Portal” > Save

                            Once the option is checked, there will no longer be a “Create Ticket” button in the Customer Portal.

                            Thank you for the feedback on this and we hope you enjoy the new super power :)

                          • repairshopr inventory not syncing with woocommerce

                            We are unable to sync our repairshopr inventory with woo commerce. We understand its a beta platform right now but it should do at least a sync with our inventory? can we get some help with this?

                            6 votes
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                              We made a number of updates last week to the integration and believe it should be working better now. We are going to keep an eye on usage and continue improving it, please continue to post here if you have suggestions for changes.

                              Any bugs can still come to customer service.

                            • Resolved, but unable to repair. No Trigger Marketr

                              Obviously, emailing a customer through Marketr and asking them how everything is going after their repair, does not make sense if they did not get their repair done. I understand that there is an option to cancel the job, which means that Marketr will not be triggered, but the way this is implemented adds additional steps, which makes it more difficult for my technicians to remember to do it.

                              For instance.

                              Customers comes in for a repair, but decides not to go forward because it is too costly. Customer picks up the device and the ticket gets marked as resolved.…

                              14 votes
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                                We ended up adding a “Cancel” link in the “Actions” menu on the Ticket page. This should take care of this.. It cancels and marks as resolved.

                              • Make Worksheets Editable

                                I forgot to include a dropdown answer for my ticket worksheet, and I cannot just add an answer to that field. Instead, I have to create a new question, and re-enter all the dropdown answers in order to add one.

                                It would be great if these fields were easily editable, (ex. you could edit the worksheet questions, similar to editing asset custom fields).

                                Best,
                                Claire

                                8 votes
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                                • Add a custom form to the Custom Widget Flow

                                  We'd like to be able to collect additional information in the custom widget flow. It could be as simple as adding the custom customer fields as an option in the customer detail widget flow, or the option to create a custom form.

                                  3 votes
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                                    1 comment  ·  Admin →

                                    This works!

                                    If you have Ticket Custom Fields setup – you can make those show up on the Issue Detail step type.

                                    Our youtube video was made before we added this, but give it a shot!

                                  • Standard and custom labour rates

                                    We would like to request the ability to be able to set labour rates per job type or customer. One rate should be set as the standard rate that is applied to all customers, unless it is changed for a specific customer.

                                    In setting up our new shop, we have added each rate as a different product in the inventory, with a note field added to each customer record to show their current rate. Our account is new and we have not yet done any invoicing in the system, so I am not sure how this is going to work…

                                    32 votes
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                                      This is live!

                                      We implemented this through contracts.

                                      Now you can setup a contract for a customer, and set the override price for any products you want.

                                      Now when those products are invoiced to that customer, the override price will be used.

                                      It works with all products, labor, physical goods, etc.

                                      Let us know how it works for you!

                                    • Add full tracking of time clock edits.

                                      Tracking time worked for the purpose of employee compensations is legally required. As it stands right now there is no hard method of telling if a clock entry has been edited or not. My employee could claim that I'm changing clock entries and I have no way to prove (withing RS) that I'm not.

                                      What I would like to see is some sort of time stamp every time a clock entry is edited or manually added. (much like the time stamp we have for inventory edits)

                                      I had an employee threaten legal action because they didn't think their time was…

                                      6 votes
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                                        completed  ·  1 comment  ·  Admin →
                                      • Walk-in Customer Email Receipts

                                        When ringing out a POS sale with a walk-in customer who doesn't want to spend all the time getting fully checked in and added to the system, a quick ad-hoc receipt emailing method built into POS would be extremely useful.

                                        Sure, we can save to PDF and then email, but that is klunky. If there was a quick way to click "email this receipt" and type in a one time use email that would be extremely useful.

                                        33 votes
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                                        • Location specific calendars

                                          For all of the Repair Shopr clients who have multiple locations, we would like to propose a new feature. Currently, RS has calendar syncing for lead conversion and appointment scheduling. Although this feature is very useful, we are a company who has multiple locations. Because of this, converting leads and scheduling appointments becomes a bit more complicated. We propose that RS as an added value feature should allow clients to separate calendars per each location. We think this would simplify everyone's lead conversions and scheduling process

                                          31 votes
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                                            1 comment  ·  Admin →
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