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  1. Allow multiple type of intake forms.

    Please allow a specific type of intake form (to be chosen from or auto-selected) based on the ticket type. It would be nice to choose a different type of intake form for on-site visits and field calls.

    It would be nice to have a specific intake form just for on-site services. Since the same disclosures do not apply to both in store and onsite.

    Also, with MSP customers, a separate intake form would be great, since that is another scenario requiring different disclosures.

    2 votes
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      5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Auto close waiting on customer

      It would be awesome if we could have a rule to auto close a ticket if it is waiting on customer for x number of days.

      4 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Warehouse stock take

        With the new warehouse feature there are a few problems primarily regarding the Stock Take feature. Currently the warehouse location inventory cannot be checked like other locations. It would also be nice to see the stock take page label which location a given Stock Take is associated with.

        3 votes
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          completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Inbound Caller ID Popup History

          We love the inbound caller ID popup that we've integrated with our PBX. However, the popup indicating who is calling is gone too fast. It would be helpful if that popup stayed a bit longer, or there was some type of quick access history of the last few calls to come through in the notification action bar.

          6 votes
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            7 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Call and SMS Integration with Flowroute (#1 VoIP Provider)

            Flowroute is one of the USA trunk providers. They have always had a REST API for their calling and SIP trunking, and have now added SMS into the API.

            This would be amazing for allowing users to use their current carrier for SMS and CID communication. Their API is very well developed and they have a dedicated staff to help with the integration. Really interested in being able to get SMS sent to our office lines and them coming in as ticket replies or leads, and being able to respond to the SMS from RS.

            There's even more that can…

            11 votes
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              11 comments  ·  Flag idea as inappropriate…  ·  Admin →

              We have an initial release in the app center for beta testers.

              I don’t see a way to get a ping when there is an inbound call, only SMS – so I can’t see how we can get “caller id” type integration from flowroute directly, but you can continue using the PBX integration method for that.

              This integration will allow you to send/receive SMS like our built in system, but you can send from your own phone number.

              If someone sends you an SMS that doesn’t have an open ticket it will create a lead. For now you can’t reply there in the leads..

            • Make Ticket Worksheets editable

              Whenever I have to add an answer to a dropdown field in a worksheet, instead of being able to add an answer, like in ticket assets, I have to recreate the entire field. This is tedious and causes errors.

              1 vote
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Customer Purchases - unable to convert $0 purchases to refurb.

                Seems like a bug or an oversight, but RS doesn't allow you to turn a $0 purchase into a refurb. I doubt we are alone in cases where customers either want to get rid of older equipment vs. paying a recycle center or don't want to repair. Some of the drop-offs/recycles we get in we can refurbish the equipment and resell. Would also be useful for abandoned equipment as well since you aren't technically buying them.

                10 votes
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                  completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Worksheet Dropdown Fields

                  Hey guys,

                  We REALLY need to get better functionality for adding dropdowns to worksheets. Not being able to edit worksheet dropdown fields or adding new ones has huge potential for screwery.

                  We use the dropdown to assign what gas is used for calibration, and the problem is that new gas combinations are discovered over time. Worksheets are basically like coding on the live branch of a project. There is no archiving unused fields, we have to delete them and retype them from scratch, which isn't a big deal for text entries (still weird, because why can't we just edit the…

                  6 votes
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                    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Automatically Update the Comminication Log when the Email feature is used

                    Hello

                    When we email a customer from the main client page, it would be good if the Communication Log was updated with the date and subject line so that it is recorded in seqeuence. The emails are always recorded at the bottom of the cleint record which is fine except that they are not obvous at first glance. The Communication Log is close to the top of the cleint record and is therefore more visable plus it creates a chronological chain of contact. At the moment we manually add to the Communication LOg each time we send an email

                    Thank…

                    1 vote
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                      completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • REORGANIZE Ticket Buttons and Linked Information

                      Just my opinion: Tickets are starting to get WAY too busy with information, buttons, links, drop-downs and options thrown all over the place. I know RS is a work in progress, but it's obvious that things have been added in that were never thought of initially. I'd like to see the Tickets module re-worked with some sort of grouping and organization that is more cohesive.

                      Right now, there are buttons at the top that do some things, other buttons in the title bar of information boxes , and more added at the bottom of information boxes. There's links for Appointments,…

                      28 votes
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                        completed  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add Focus links to customer page

                        Since all the boxes on the customer page move around depending on how much information is in each box. There should be links at the top of the page that can take you directly to each section and highlight or focus on that box. I'm always searching for the "Invoices" or "Tickets" section on the customer page and sometimes it's on the left, and sometimes it's on the right. It takes a lot of time out of my day :)

                        4 votes
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                          completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Zapier Trigger on "New Ticket"

                          Seems an obvious trigger but not included.

                          There are so many triggers in RepairShopr that different users will find useful. For me, I need to trigger a new Trello card on a new ticket creation.

                          0 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Forwarding emails or messages into RSr from VMs or emails

                            We often get messages via our personal email addresses that need to be forward into RSr so we can respond from there with the clients, as a ticket or lead.

                            It would be nice if when we forwarded in these messages to RSr the system would be able to pull the clients info from the email headers and the Lead or ticket would be created in the client name vs. in "my" email and name.

                            This is something that worked well in ZenDesk if you wanted to look up this functionality there to reverse engineer it..this would be useful.

                            11 votes
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                              7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              This has been out for a few months. If you have specific examples that don’t work, send a screenshot of the sent item to our tech support folks.

                            • Systray Shortcut

                              It would be great if there were a shortcut available in the systray so users could open tickets from there. Or even email tickets from the shortcut.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow leads to be marked as spam

                                Please add an option to the leads module to mark a lead as spam. At the moment your software shows how many leads i have won like 5/20. But most of the leads I have lost are spam from chinese companies trying to sell me iphone screens. When marked as spam, the removed lead would not then count as a lost lead, it would be removed from the total of valid leads I have received. Just make it so it never existed please :)

                                12 votes
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                                  completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Bundles on recurring invoices

                                  We use the bundle feature a lot. We also have many recurring invoices that include bundles. Please implement this feature. Thanks.

                                  4 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Watchman Monitoring suggestions

                                    There are several things we would like to see in the Watchman Monitoring integration.

                                    1) Once a ticket has been created from the notice in the "Current Alerts" window for a WM notice we would like that alerts to be closed so we can manage it form the ticket only and not have to see it in two places. It is confusing, and when more then one person works on it they have to take several extra steps to figure out what’s been done.

                                    2) We would like to be able to map computers to single Machines/users not just groups.…

                                    4 votes
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                                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      I’m going to mark this as complete as we’ve done the main upgrades we intended to in this phase.

                                      Feel free to open up a new idea with remaining ideas!

                                    • Stock take alterations

                                      There needs to be a full reports section for the stock take. As is, if an employee makes the adjustments to match the counts, there is no report to show the adjustments made. This is definitely needed for accounting purposes to show the loss.

                                      Also, having the ability to add the entire inventory or just certain categories is very important. Having the ability to pick what products/items should be counted is huge.

                                      80 votes
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                                        13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add New Location for Referred By Drop Down

                                        It would be great if you could add the "Referred By" drop down to the Customer Check in Process. I know that you can go back into the customer database and add it after the fact but it would be great if we could make it a requirement just like a phone number, email, etc. It is something that is really important to my business to track how my customers heard about us and it would just make it very convenient. I look forward to seeing it in a future update, Thank you! :)

                                        3 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Remove date from "Signature Line" on invoices

                                          When we finish up on a computer we print an invoice. We then have the customer sign the invoice and date in when they pick the computer up. This acts as our release form as well. Often a customer won't pick their device up on the same day we complete the repair and print the invoice. When the customer comes to pick their device up, the date on the invoice, next to the signature line, is pre-populate with an old date. It would be great to have an option to leave that line blank!

                                          3 votes
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                                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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