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  1. multi items on tickets

    customers bring more than one device, could we have multi items on tickets rather than just been able to have one item one ticket.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Single-Use Checklist on Ticket

      The new[ish] ticket worksheets are great. However, there are a lot of times when I want to add a quick checklist on a ticket that won't be reused again. Being able to create a checklist in a single ticket would be great. Being able to do more than just checkboxes would be nice, but even just checkboxes would be fine.

      19 votes
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        6 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Ticket reminders / notification for Stale tickets

        I'm trying to solve an issue we have with some tickets getting stale.

        It would be nice to have some automated message or email sent to the Tech to remind them they have a ticket that hasn't been touched in a certain amount of time (ideally for ticket that are "waiting on customer, or "in progress" for too long).

        It would be nice if we had an option to set a reminder on a ticket. similar to how its done with contracts. (ex. if you are waiting on customer, maybe you'll set a remind to check it in a few…

        3 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

          You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

          There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

          What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

          The possibilities are absolutely endless.

          Trigger:
          - New ticket created by ABC Company.

          Possible Actions:
          - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating…

          29 votes
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            13 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • AutoPrintr Duplex

            AutoPrintr does not support duplex printing.

            We like to give our customers one piece of paper, the invoice on the front and all the ticket notes on the back. This saves a lot of paper.

            We tried overriding on a Brother printer by setting duplex to on in the preferences. We also tried the duplex override via the web interface.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Ninja RMM integration

              Integrate with Ninja RMM

              64 votes
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                29 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Idle Ticket Notification

                Hi, is there anyway for repairshopro to trigger a notification if a ticket status has stayed in one status for too long? For example if a ticket status stays too long with New status after 1 day, a pop up would come on. Also it would be nice to have option of pop up notification instead of text or email.

                5 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Ticket Receipts - add more info

                  Hello, at the moment we are quite limited in what information the small Ticket Receipts can show.

                  Ideally we'd like to be able to add the Job details and our terms and conditions to it so that the customer can have more information. We find the ticket receipts are much better to give customer's than the Intake Form as they tend to keep the receipts in their purses / wallets.

                  Would this be possible?

                  Kind Regards,
                  Russell

                  10 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Inventory pictures (without woo!)

                    I would LOVE to have pictures of my products in my inventory, and I loved how it was executed with the woo commerce support.

                    BUT.

                    Woo commerce is the devil, in my humble opinion, and I have gone a different direction. In doing so, I now have no lovely pictures of my inventory. So how about giving those of us who are anti-woo the same capabilities as those who are willing to bow at the altar of woo?

                    ...And it would be even more lovely if we could get those pictures in thumbnail form on the POS buttons.

                    1 vote
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                      5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Mobile Defenders Integration

                      Mobile Defenders is a great vendor for parts and screens for phone repair. They have already helped me manually upload their catalog into RepairShopr and expressed interest in a formal integration. They are currently integrated with {OTHERS}. Please consider adding them as a vendor integration option.

                      3 votes
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                        completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add Location to Ticket Automation Conditions

                        We'd like to see ticket location as a condition option on ticket automations. We have a slack channel for each location and would like to setup a notification to go to the room for a specific shop when a ticket hasn't been updated in 24 hours.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Tech Wiki

                          I don't see it listed here and maybe I just don't know how to do it, but having a Tech Wiki that is searchable and includes an editor (for ease of use) so that techs can whip up or modify a procedure on a specific issue would be highly beneficial. I wouldn't even mind if it was included as an add-on that had to be paid for. This is one of the major reasons I'm considering moving to another platform.

                          While I can do the work, I'm looking at hiring soon and I can't expect them to have the same…

                          3 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Tracking shipments/Parts

                            Hi

                            The tracking feature is useless and really needs to be fixed. You say when you search the tracking # it opens up a google search. What is the point of this??
                            You should be able to add a direct URL in manually, and then when you click on that link you put in..it will take you to the actual website (for example, DHL) and you can view the status of the shipment. Right now, if I input my DHL tracking #…it opens up a google search and gives me random searches for misc crap like Flickr pages.

                            There must…

                            1 vote
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                              You are right, it didn’t matter for USA folks because fedex/ups (99% of the market) use tracking numbers that are detected by google – where DHL tracking numbers are not possible to auto-detect so nobody has a good automated solution.

                              Now if you enter a URL into that field we’ll link to that instead of google.

                              Thanks!

                            • Allow multiple type of intake forms.

                              Please allow a specific type of intake form (to be chosen from or auto-selected) based on the ticket type. It would be nice to choose a different type of intake form for on-site visits and field calls.

                              It would be nice to have a specific intake form just for on-site services. Since the same disclosures do not apply to both in store and onsite.

                              Also, with MSP customers, a separate intake form would be great, since that is another scenario requiring different disclosures.

                              2 votes
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                                5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Auto close waiting on customer

                                It would be awesome if we could have a rule to auto close a ticket if it is waiting on customer for x number of days.

                                4 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Warehouse stock take

                                  With the new warehouse feature there are a few problems primarily regarding the Stock Take feature. Currently the warehouse location inventory cannot be checked like other locations. It would also be nice to see the stock take page label which location a given Stock Take is associated with.

                                  3 votes
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                                    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Inbound Caller ID Popup History

                                    We love the inbound caller ID popup that we've integrated with our PBX. However, the popup indicating who is calling is gone too fast. It would be helpful if that popup stayed a bit longer, or there was some type of quick access history of the last few calls to come through in the notification action bar.

                                    6 votes
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                                      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Call and SMS Integration with Flowroute (#1 VoIP Provider)

                                      Flowroute is one of the USA trunk providers. They have always had a REST API for their calling and SIP trunking, and have now added SMS into the API.

                                      This would be amazing for allowing users to use their current carrier for SMS and CID communication. Their API is very well developed and they have a dedicated staff to help with the integration. Really interested in being able to get SMS sent to our office lines and them coming in as ticket replies or leads, and being able to respond to the SMS from RS.

                                      There's even more that can…

                                      11 votes
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                                        11 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        We have an initial release in the app center for beta testers.

                                        I don’t see a way to get a ping when there is an inbound call, only SMS – so I can’t see how we can get “caller id” type integration from flowroute directly, but you can continue using the PBX integration method for that.

                                        This integration will allow you to send/receive SMS like our built in system, but you can send from your own phone number.

                                        If someone sends you an SMS that doesn’t have an open ticket it will create a lead. For now you can’t reply there in the leads..

                                      • Make Ticket Worksheets editable

                                        Whenever I have to add an answer to a dropdown field in a worksheet, instead of being able to add an answer, like in ticket assets, I have to recreate the entire field. This is tedious and causes errors.

                                        1 vote
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Customer Purchases - unable to convert $0 purchases to refurb.

                                          Seems like a bug or an oversight, but RS doesn't allow you to turn a $0 purchase into a refurb. I doubt we are alone in cases where customers either want to get rid of older equipment vs. paying a recycle center or don't want to repair. Some of the drop-offs/recycles we get in we can refurbish the equipment and resell. Would also be useful for abandoned equipment as well since you aren't technically buying them.

                                          10 votes
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                                            completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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