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  1. New Ticket Email Template

    When a ticket is created, regardless of how (email, manual, etc) , there should be a specific New Ticket email template that is fired off.

    If the "Don't Email" checkbox is removed during manual ticket creation, an email is delivered to the client using the ticket comment template which can be very confusing for the end user.

    When a ticket is opened, we want our customers to be notified that, in fact, a ticket was JUST opened. We can then write up the New Ticket Email template to cover things like the ticket subject, ticket description, a short description of…

    28 votes
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  2. Customer Barcode Should Offer "Reward If Found"

    We typically put the customer barcode labels on laptops and desktops that come in for repair.
    They are usually left on the computer.
    Would be nice if these could double as a recovery label with some customizable text like "Reward if Found"

    1 vote
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  3. View currently running timers from admin area

    We want to be able to view which tickets technicians are working on in real time from the admin dashboard. Essentially office manager / operations manager can get an overview of what everyone is working on and compare it to what needs to be done and reassign tasks without having to interrupt technicians to ask them what they are doing.

    14 votes
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  4. Estimate Names

    Need to have estimates/invoices on the backend have an option to name it along with the estimate number. When looking at a list of estimates/invoices its impossible know what is on each and what they are for - having a name would make easier to quickly identify an estimate/invoice in a large list of items.

    32 votes
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  5. Multiple Custom Field Types

    Sometimes customers need more than one service performed on their device. It would be nice to have the option to add additional "Custom Field Types" to their ticket.

    1 vote
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  6. Closing a ticket with a customers signature.

    It would be great to be able to have place where a customer and sign to show that they have picked up their product. In turn, this would automatically close out the ticket in the system. We have ran into issues where customers claim they didn't pick up items and this would prevent any such situations.

    115 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey everyone, great news!

    This feature has been added and we really need your feedback!

    We added an Outtake Form in a similar setup to the Intake Form. Please head over to Settings, Tickets, Enable Outtake Form and you’ll be able to see it on Tickets and it will prompt you during the “Ticket → Invoice → Payment → Handle Related Ticket” flow.

    It will be in Autoprintr shortly, and the mobile apps. (By end of next week)

    Let us know here in the comments if you think it could/should do something else!

  7. Cost -> Price using markup % or £

    When creating an invoice (just an example) it would be great to fill in cost to us, then just type in a percentage (including or excluding VAT as an option) for the price to be filled in.

    I'd also love at the bottom of the invoice creation how much % and £ I am set to make on an order. That way I can double check I am pricing/costing correctly. And also know how much to spend at the pub later.. :)

    7 votes
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  8. Display link to invoice on 'multiple tickets on one invoice' ticket.

    When you create an invoice it displays a nice link on the ticket so you not only know its been invoiced but lets you hit a link to view it, perfect. However, when you utilize the 'multiple tickets on one invoice' feature, the individual ticket not only shows 'not invoiced' but it also has no link even though it is indeed linked to an invoice number along with the other tickets. You can see a tiny little icon in the 'add charges to tickets' area that when hovering over says its been invoiced. But creating a proper link like a…

    45 votes
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  9. API Web Hooks

    In my previous CRM (Autotask) one of the awesome features that I got great benefit out of was the ability to call external URL's during key step's of the CRM workflow (more commonly referred to Web Hooks).

    The data that is fed from the web hook would basically be an extension of the current API but in reverse using Curl and feeding the required data fields into a GET or POST request against our own external servers. In fact you already have this in place with your PBX integration.

    What i am hoping for is the ability to call upon…

    4 votes
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  10. Different Size Labels

    I find the standard 3 inch label a bit too large to inconspicuously place on my customers computers. I also like to label other items that come in like bags and ac adapters to make sure they don't get mixed up with other jobs. I suggest that another smaller label size be instituted. Perhaps 2-3/7" X 1-1/7" I've tried printing to this with my Brother QL-710w, in a plethora of different configurations, landscape/portrait flipped in RS and in the print settings, and it always prints the wrong direction on the label. It works just find when I save the PDF…

    90 votes
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  11. Automatically Apply Credits To Invoice

    Option to automatically apply existing credit(s) to recurring invoices.

    47 votes
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  12. Customize Invoice

    One of the issues on the invoice here in Australia is that we have a choice of having the invoice display incorrectly or insufficiently.
    Currently, the invoice line item displays as:

    Item, Description, Quantity, Unit Cost, Net Amount, GST Rate, Total GST

    This is wrong for a number of reasons...
    1. The GST Rate is always the same and doesn't require display
    2. The last column lists only the tax total, not the item cost with tax (or GST inc as we call it). GST inc. is what is supposed to be in the last column...

    If the column data…

    1 vote
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  13. Assign Multiple Techs to a Ticket

    I know we've already added the ability to assign multiple techs to a field job / appointment, but why not be able to do the same for tickets? I can't believe no one has asked for this yet!

    There should be a primary ticket "owner" and then have the ability to add additional techs as project experts or CC additional techs who want to stay informed on a project.

    Up until now we're constantly having to re-assign tickets back and forth to each other. It would be tons easier to be able to have two or more tech's all working…

    97 votes
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  14. Alphabetize Ticket Issue Types

    Adding the ability to drag-and-drop Ticket Issue Types so we can alphabetize them as we add new items.

    9 votes
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  15. responsive design for device repair widget

    On our website the Device Repair Widget looks great on a desktop but the mobile version looks terrible. It would be great to have a way to have the widget be responsive to the size of the screen.

    13 votes
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    Hey everyone -

    We’ve been leaving this to individuals since it works with a slight css tweak, but I’ll put a copy of the css here too:

    .rs-widget-container { position: relative; padding-bottom: 56.25%; padding-top: 35px; height: 2000px; } .rs-widget-container iframe { position: absolute; top:0; left: 0; width: 100%; height: 100%; }

    Swap the css you embed with this and it should work – or have your developer compare it to our sample site: http://woocommerce-demo.repairshopr.com/device-repair

  16. Parts order for invoices without having to create a ticket.

    We end up ordering quite a few random parts for our customers - a few of these aren't necessarily for a job. For example a customer may just want a new battery for their laptop. In this scenario there is no diagnostics or ticket notes to be taken, just a part to be ordered and invoice raised and paid.

    Currently we are having to raise tickets for simple parts orders. The ability to add items to an invoice using the 'manually create line item' function, works but then does not provide tracking like Parts which so so handy for checking…

    45 votes
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  17. Import Customer Contacts

    We can import customers from a CSV list. Some of our clients have up to 50 contacts as well. It would be very nice to be able to import a list of contacts to a customer account instead of have to manually type each on in and "save" each individual piece of information.

    6 votes
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  18. Print locally

    Add print button that does not force cloud printing -OR-add ability to select which cloud based printer to print to when there are multiple printers set up on Google cloud print. Basically, I would like to see more control over where documents print instead of having to generate PDF docs and printing then from there.

    1 vote
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  19. Customer Popup Notes

    A popup note about a customer would be useful. For example, if a customer has special needs or arrangements, a tech can see that when entering the customer onto a ticker. Also, for customers that wrote bad checks, a popup or option to "Do Not Accept Checks" would be great.

    4 votes
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  20. Send emails from own SMTP

    Would be great to be able to send mail from own SMTP server or gmail, this would allow to get rid of "send via reply.repairshopr.com" notice in customers' inbox and also keep sent messages in sent folder for offline access or IMAP sync between devices. It seems every network printer or CMS or hosting is capable of send from custom SMTP server. Thanks!

    79 votes
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