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  1. Add invoice button to mobile site

    We're currently using our phones, but have to switch to desktop view to create an invoice while in the field. I'd like to see an invoicing button within the ticket on the mobile page so we can process everything right there.

    1 vote
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  2. Average In-Shop Ticket Age Report

    I would love some type of report that gives the average time Tickets were active in the shop (the length of time between opening a ticket and invoiced/'ready for pickup' status) for a given time period (i.e. average time in shop was 2.6 days for last month). This would allow me to measure and give the staff a goal of reducing the turn-around time of tickets in-shop. Ideally, this would take into account actual shop hours (not count weekends and holidays) and also optionally not count time when ticket status is 'waiting for parts' or 'waiting for customer response' (and…

    4 votes
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  3. Show Client in reminder view

    I add the client when I create a reminder, but when I see the reminder list, I have no idea who the client is, nor can I find a way to review the reminder. I know what to do, but not who to do it for.

    1 vote
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  4. Late Fees

    After an computer has been invoice for 5 Days & Is still sitting in shop, we charge $2 day late fee. Something to keep track of this automatically would be cool.

    53 votes
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  5. New Asset

    Would it be possible to have the customer already selected when adding a new asset for that customer - After clicking the + under the Asset section of a customer?

    1 vote
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  6. Track purchased items like computers, tablets, cell phones etc.

    I think this would benefit any shop who purchases used or broken devices for resale or parts. Here is the scenario that we are in and what I am suggesting.

    Customer comes in to sell their broken or used device (this happens almost on a daily basis). We wont purchase anything without running our diagnostics and testing every component just like we would for a repair, so we would really benefit from having a ticket for the possible purchases. Anyways, we determine what all is needed to repair the device and how much it is currently worth as well as…

    3 votes
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    completed  ·  Rajesh Agarwal responded

    Hey, the beta is ready – head to Inventory Settings to enable purchasing from the public, and you’ll see it linked on the invoices screen in upper right (tentative)

  7. Subcontractor Support Feature

    Have a user that could be designated as a subcontractor with very limited access to the system. They could only see basic customer contact info, have tickets assigned to them, update tickets and enter their charges. Any of their notes and charges would not be visible by the customers.

    Have a report that could be ran to show how much of a payment is due to the contractor based on tickets.

    Example: We use a guy to do all of our cable projects, he bills us a flat rate for the job and we may have to mark it up…

    1 vote
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    completed  ·  Robert Reichner responded

    The limited access should be covered with the new Security Groups feature. Could you open a new idea for the reporting piece if this is still needed?

  8. amount_paid for invoice

    Field that prints the amount a customer has paid on an invoice.

    For example, I would like to be able to put on my invoice:

    Total: $100
    Amount Paid: $80
    Amount Due: $20

    1 vote
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    1 comment  ·  Admin →
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    completed  ·  Rajesh Agarwal responded

    A first version of this is done, the tag is invoice_payments_amount

    It will just total up the payments that were connected to that invoice.

    I might suggest holding off a bit though, we are going to totally redo the Payment system during the next couple weeks and this might be improved with another tag.

  9. Ability to assign tickets to techs, notify on assignment, sorts tickets by tech, etc.

    It would be nice if we could assign tickets to techs. Not only would this allow us to see which tickets are being worked on by a certain tech, but give the ability to track responsibilities as machines move from one department to the next. Example: Machine comes in for Hard Drive replacement (Hardware department) then also needs a virus removal (General Techs), and once complete could be moved to the billing or AR department for invoicing. Each tech/staff member would be notified when the ticket is now in their department so they know to do something with the ticket.

    1 vote
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    1 comment  ·  Admin →
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    completed  ·  Robert Reichner responded

    I think the tech assignment, ability to assign to techs, and new tech notification features take care of this. Thanks!

  10. Add address section to contacts

    Add address section to contact list. We have customers that have multiple locations so when scheduling appointments it would be helpful if we could assign a contact with an address associated with it to the job.

    1 vote
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    completed  ·  1 comment  ·  Admin →
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  11. We would like sub categories for items

    We would like to choose a main category, Iphone 5 then choose part, front, then finaly if it's original or not. And maby even colour.
    It will be very long names otherwise and hard to find.
    Mainproblem is when we create a ticket

    15 votes
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  12. New Ticket Button

    Create a simple, fast way to create new tickets from any screen. Maybe a "new ticket" button next to search?

    2 votes
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  13. Phone/Mobile fields can be set as required or optional in RepairShopr

    Allow Phone and Mobile Phone fields to be required or optional fields based on a setting in RepairShopr (really handy if SMS is being used)

    1 vote
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    completed  ·  Rajesh Agarwal responded

    Hey, this is done and a new setting will be available momentarily.

    Admin, Settings, Customers

  14. add contact/email date column on invoice list

    We have a few customers that get invoiced and they have a lot of invoices per week/month. It is very difficult to tell if their invoices have been emailed. Trying to match the communication log to the outstanding invoices is going to become impossible soon. We also have some customer that get invoiced but they only have a couple of invoices a year. Id love to be able to see the email date on the Invoice manager list as well as on the customer invoices list.

    1 vote
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    completed  ·  Robert Reichner responded

    Thanks for the suggestion! We’ve added the last emailed date to the invoice page so probably will not add it to the invoice list for time being.

  15. Have field jobs email the scheduled tech when an appointment is created

    I know that the customer can get emailed, but I would like it if the tech can be emailed as well with updates so when they are out and about doing their field work they know if any changes occur.

    1 vote
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    completed  ·  Rajesh Agarwal responded

    Hey!

    Great idea!

    We recently added another version of this, head to Admin, Users, and set the notification methods on the users and you will start getting notifications!

  16. Add job time tracking

    Would be great if we had a timer we could start and stop so that we can track actual amount if time spent on each ticket.
    We currently use the free version of Toggl so would be great if we could do this directly in repairshopr.

    3 votes
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  17. Date and URL options for custom fields

    I would like to be able to make custom customer fields for dates, as well as URL links

    1 vote
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  18. remove inactive/deleted customers from quick search drop down

    remove inactive/deleted customers from quick search drop down and or allow customers to actually be deleted out of the system if they have no tickets/invoices associated.

    1 vote
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    completed  ·  Rajesh Agarwal responded

    Hi Winter -

    That does currently happen, if they don’t have invoices or tickets they do get deleted – and the quick search just caches for a day.

    Let me know if this isn’t what you are experiencing!

  19. Employee sales report filter by technician

    Employee sales report filter by technician

    1 vote
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  20. Signatures

    When customer signs directly into RS the printed copy should print the signature or at least print ON FILE in the signature line.

    1 vote
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    completed  ·  2 comments  ·  Admin →
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