General

  1. Allow customers to open ticket with inbound email

    The idea here would be to allow clients to email say "gethelp@ineedhelp.com" and it would open a ticket based on the email address and then at that point it would use the subject a ticket title and the body of the email as the description.

    It would use the clients email address to pull their contact info, this would only be used by existing customers.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Color, shade or highlight past due jobs

    Have you guys considered doing something with color, shading, or highlighting when a customer's job becomes past due? A highlighted status field would be nice but the entire customer row would be even better in ticket view. Maybe a light orange shading that would match your color scheme? Ideally, the further past due the darker the shade of color too.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is currently how it works, yours for example are all red because they are overdue.

    If you disable due dates, they turn red when they are stale (no updates in + 3 days)

  3. Calendar

    The calendar sync with Google should be an appointment, not a event request as it is now, awaiting for me to accept it. It should list the customer name and the subject in the title, the address in "WHERE" and the full description in the "DESCRIPTION". Ideally, it would also have the customer phone number somewhere, maybe the description. Once Locations is implemented in the customer page, you should be able to select the location when scheduling and it would list the appropriate address in the WHERE field.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Tweak Mobile Ticket Tab

    On the ticket tab of the mobile site, I'd prefer the customers name appear before the ticket description. Whether we're at or going to an appointment, or using it at the bench, the customers name is much easier to find (especially when looking at the computer and the printed label). Also it would be highly beneficial to have the canned responses carried over to mobile. When running diagnostics or updating a ticket, it's a TON easier to just hit that canned response and move on.

    1 vote
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  5. Incorporate custom disclaimers

    Allow us to make custom disclaimers and documentation proof with a button on the new ticket that will automatically incorporate the customers information along with our custom disclaimer, and details of the condition, etc of the equipment they are dropping off. Allow this document to be printed from the ticket and signed off by the customer to ease any erroneous complaints.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the submission!

    You can currently create custom ticket and invoice templates that could have a disclaimer in them, and have customers sign those – and an electronic intake form that is 100% customizable is in beta and will be enabled for all shortly!

  6. Make e-mail address collection optional

    I'd like to be able to create a customer with the option to not add their e-mail address. Some customers do not want to give their e-mail address and currently I'm unable to create a customer without using an e-mail address.

    1 vote
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  7. Improve Calendar Interface

    Ideally I could switch between month and week views. The week view would be the more important, and would have the week laid out horizontally, and the days running vertically with hours listed. The appointments would be laid out to quickly see what tech was scheduled when as opposed to now where it just shows an appointment and hovering brings up the time (and they're not even in order by time).

    3 votes
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  8. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    New lead is red, and we made it so you can mark them as read to make previously viewed leads stop notifying you.

    We aren’t going to have color customization, but we will keep improving the interface :)

  9. Link Google, Yahoo, etc

    Integrate a feature that allows customers to leave our company feedback through whichever online platform they use most frequently/have an account with. If they have none allow them to leave feedback directly onto our website. e.g. When a repair is complete, ask the customer if they'd like to leave feedback based on their experience. If they would, inquire as to which search engine they found you on, etc. and allow them to generate feedback directly from repairshopr.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We currently give you an automated email followup tool called ‘Email Marketing’ in the admin section.

    It has been used for exactly this :)

    (minus the part about the feedback getting into our system, but we’ll hold off on that)

  10. you should be allowed to use the company's phone number as a new client entry,.

    The reason for this is there are some repairs that need to be made specifically for the repair company itself. I would like to track those but when I enter a new client and put in the company info and the company phone number, it won't work. it says it is in use.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This has worked that way, if it says in use the customer is just disabled and not deleted. You can find them with the advanced search and re-enable.

  11. Separate pages for job statuses

    I would find it helpful if it were easier to filter jobs in different states: one list page for new / in progress jobs, one for jobs that are waiting for parts / customer input, one for jobs that are finished and awaiting pickup, etc.

    7 votes
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  12. Custom Fields or Drop Down Menus in Ticket

    It would be nice to have custome feilds in the ticket that can be updated. For instance, during our diagnostic process, we test several parts of the computer to include the HDD, RAM, CPU, GPU and MOBO. we have custom drop down menus where we can select Pass or Fail for each item as we finish the diagnostic. I really do not want to have to type all of this out in a text box if I can just select the results from a drop down. I can think of many more ways we can use custom feilds and drop…

    11 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Do not email complete problem description

    It should not be required to email our customer the problem description when creating a ticket. For us, we use a lot of short and we have absolutely no intentions of making a formal message to the customer when describing the problems. In fact, this feild should be for techs eyes only.

    7 votes
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    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add a retail price to parts orders, and automatically add them to invoices

    When using the ticketing system, and we need to make a parts order for something - it would be nice to be able to add that item to the invoice automatically. If the parts order asked for the retail price, it could know how much to charge the customer.

    2 votes
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  15. knowledgebase

    There should be a built in knowledgebase so that our tech reps can look over notes from similar issues...

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Able to edit pricing on POS sale

    Option is needed to edit pricing on specific item when using POS.

    1 vote
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  17. Please Allow Tickets Numbers in the Search Box

    We providing customer with the tickets numbers, so this will be helpful if we can search tickets numbers in the search box in system. I very insist this. (the sms system welcome them with tickets numbers, customer always reply us with their tickets number, so very needed)

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Quick Deposit

    We take a payment before we start any repairs for the diagonstic. It would be nice if we could have a couple deposit buttons for different amounts. Once you click on the button, you can then choose the payment method and apply the payment. This would be all done once you have created the customer and their ticket.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    We actually added deposits recently, head to settings and check ‘enable deposits’

    We also have an FAQ page in our help section and a video..

  19. Sort by Column

    Ability to sort by column in the Tickets or Clients tabs. Important feature to see tickets of a specific type, etc.

    1 vote
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  20. Tracking number field

    When tracking parts, it would be nice to have a text box for tracking numbers. Even better, it would be nice if that text field supported tracking numbers and allowed you to see the tracking status . . . maybe even send notifications?

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    There is a tracking number field, and it does link to google where you are just a click away from tracking. I will put it on our list to look into alerting you

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