General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Custom Fields or Drop Down Menus in Ticket

    It would be nice to have custome feilds in the ticket that can be updated. For instance, during our diagnostic process, we test several parts of the computer to include the HDD, RAM, CPU, GPU and MOBO. we have custom drop down menus where we can select Pass or Fail for each item as we finish the diagnostic. I really do not want to have to type all of this out in a text box if I can just select the results from a drop down. I can think of many more ways we can use custom feilds and drop…

    11 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • Do not email complete problem description

      It should not be required to email our customer the problem description when creating a ticket. For us, we use a lot of short and we have absolutely no intentions of making a formal message to the customer when describing the problems. In fact, this feild should be for techs eyes only.

      7 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        completed  ·  6 comments  ·  Admin →
      • Notes Section IN Invoices

        Need area in Invoice to Add note

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)

          This has been there, you have to click edit on the invoice to get to the tech notes currently. They don’t show up on the pdf either.

          Does that work for your need?

        • Add a retail price to parts orders, and automatically add them to invoices

          When using the ticketing system, and we need to make a parts order for something - it would be nice to be able to add that item to the invoice automatically. If the parts order asked for the retail price, it could know how much to charge the customer.

          2 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • knowledgebase

            There should be a built in knowledgebase so that our tech reps can look over notes from similar issues...

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  Admin →
            • Able to edit pricing on POS sale

              Option is needed to edit pricing on specific item when using POS.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Please Allow Tickets Numbers in the Search Box

                We providing customer with the tickets numbers, so this will be helpful if we can search tickets numbers in the search box in system. I very insist this. (the sms system welcome them with tickets numbers, customer always reply us with their tickets number, so very needed)

                6 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Quick Deposit

                  We take a payment before we start any repairs for the diagonstic. It would be nice if we could have a couple deposit buttons for different amounts. Once you click on the button, you can then choose the payment method and apply the payment. This would be all done once you have created the customer and their ticket.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)

                    Hey there!

                    We actually added deposits recently, head to settings and check ‘enable deposits’

                    We also have an FAQ page in our help section and a video..

                  • Sort by Column

                    Ability to sort by column in the Tickets or Clients tabs. Important feature to see tickets of a specific type, etc.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Tracking number field

                      When tracking parts, it would be nice to have a text box for tracking numbers. Even better, it would be nice if that text field supported tracking numbers and allowed you to see the tracking status . . . maybe even send notifications?

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)

                        There is a tracking number field, and it does link to google where you are just a click away from tracking. I will put it on our list to look into alerting you

                      • Separate text boxes for customer and techs

                        It would be much easier and make a lot more sense to have separate text boxes for customers and techs only in the ticket. This way we do not forget to check the private box and accidently send a message to the customer instead.

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Recommendation for Beta Search

                          Please implement a "Add Customer" button if the to the search page if search didn't return any results

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Why do we have to type something into the text box to apply a status?

                            Why would we need to type something into the text box in order to apply a status? This does not make much sense and only wastes time. If the computer is in diagnostic, I simply want to choose something like "Diagnosti in progress" without typing anything. In the very least, it should be optional.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  Admin →

                              You type ticket updates as emails to the customer.

                              You can change the ticket status without typing anything.

                              The ticket workflow is driven from comments and not status.

                              The workflow is totally optional, you can still resolve a ticket without ever typing an update into it.

                              Just change the status to “Resolved” to mark it as complete, it will hide.

                            • Multiple Google Calendars Integration

                              It would be great to have a different Google calendar assigned to each technician so when a field job is scheduled it can be assign to that specific technician. For scheduling organizational you can color code the different calendars to easily see availability.

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Need Discount line

                                I could use a Discount button or line on Invoice... Showing what i'm discounting.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)

                                  This is already there.

                                  Just make a product with a negative dollar amount, or add a manual line item with a negative dollar amount or negative quantity.

                                  We use negative dollar amount for a discount, and a negative quantity for a return.

                                  There is also a post on the blog about discount by percentage – take a peek at that too

                                • Different Tabs for Labor Skus vs Product Skus

                                  Different Tabs for Labor Skus vs Product Skus would really help with finding things for invoice/POS. Can you also add a checkbox on a labor item to make it a 'default' (new work orders automatically have this sku applied).

                                  6 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Search Customers by...

                                    A search feature that we can search for customers by phone number or address. Some clients might of use a spouses name or business name.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Add delete buttons

                                      if mess up on a user or invoice should be able to delete it

                                      2 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Allow negative prices or set price discounts instead of percentages

                                        This makes bundle prices much easier, you can create a sku to take $20 off your order or get a free item as part of a bundle deal without messing up your inventory. To add on this, making certain skus require other skus would be nice (if I were to put in bundle discount for $20, but I didn't actually sell a bundle, it should flag)

                                        2 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • POS enhancement

                                          We will find it extreamly useful to be able to use the POS module to ring out customers which computers were repaired. it would be great to scan the client's ticket within the POS module and for the total due amount to comeup so we can complete the transaction quicker and the proper tech checking out the costumer can get credit for the sale. I hope it kind of makes sense what I am trying to say.

                                          28 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Admin →

                                            You can now pull up a customer from the POS screen by scanning their invoice or typing their phone number, and you can also attach a POS transaction to an existing customer!

                                            have fun

                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base