remove inactive/deleted customers from quick search drop down and or allow customers to actually be deleted out of the system if they have no tickets/invoices associated.1 vote
Hi Winter -
That does currently happen, if they don’t have invoices or tickets they do get deleted – and the quick search just caches for a day.
Let me know if this isn’t what you are experiencing!
Employee sales report filter by technician1 vote
This has been live for a while :)
When customer signs directly into RS the printed copy should print the signature or at least print ON FILE in the signature line.1 vote
While I think it is great to have a customer facing portal for them to be able to view the current status of their tickets and invoices, I do not think it is such a wise idea to put the computer passwords here. We should keep that field as an option in the tickets so we are able to get into the customers computer to service it. If someone else has access to their email, then it could be possible for someone to get the computers password if they are not supposed to. For example, if a parent shares their email account with their kids, now the kids have the admin password to the computer. Either make is so the customer has to log into the site to access their ticket (More secure, since there is personal information posted here) or remove the password field all together.
While I think it is great to have a customer facing portal for them to be able to view the current status of their tickets and invoices, I do not think it is such a wise idea to put the computer passwords here. We should keep that field as an option in the tickets so we are able to get into the customers computer to service it. If someone else has access to their email, then it could be possible for someone to get the computers password if they are not supposed to. For example, if a parent shares their…1 vote
Make so at the customer creation screen, you can select if its a business or individual. If its a business do not require a First/Last name of a person.
As it is now it requires the first/last and then that name appears on everything in the system. I don't want an individual name to appear on anything when it is a commercial client. That includes any labels, invoices, estimates, Tickets, etc.0 votes
It would be nice if the cash out and in for the registers would show a total (Ie: $0.25 | 4 | $1.00 on the quarters line). Also a line at the end for checks would be great.2 votes
We implemented most of this a while back.
If you can't get a timer working in RepairShopr directly what about linking to the Toggl API?3 votes
Just an update – we did add a Toggl integration, it’s in beta now.
I would like to be able to create a field job directly from a ticket page. All of my appointments are field appointments, and my workflow goes: create customer -> create ticket -> create field job.1 vote
I think the ability to add multiple tickets to one invoice would be great. That way we can have a running tally of closed tickets and bill once at the end of the month43 votes
I think we came up with a solution for this, and in my opinion, it’s even better than actually linking the Tickets.
Check out a quick video I made to show how it works;
Reply and let us know if you think this solves this for you!
Is it possible to add a column(s) that shows what has been paid and what is due? Some customers make down payments, or we allow a payment plan. Thank you!!!1 vote
This is live!
when opening a tab in the browser in repair shopr the tab should have a title. For example if i open a ticket the ticket tab that just opened should have a title with the customers name on it. This is handy when working with multiple tickets as it allows us to arrange tickets in order of priority.8 votes
This is live!
There is a bug on the canned responses... recreate it like this.
- go to a ticket
- start to type a response to a customer
- backspace that response back to nothing
- try to add a canned response
You can refresh the page then add it but it is just a little big you should know about.1 vote
This should be working correctly now. Thanks!
Coming from (other software) I am really used to having full control for everything as an admin. One very important feature that is missing right now is the ability to choose or modify the date for Tickets, Invoices, Payments, etc...
I would like to be able to have this as an admin only option or the ability to control who can modify dates. (User permissions might also be a good idea?)6 votes
Thanks for waiting, this was added
For the parts table, an sku/part number is helpful in identifying the "exact part" in addition to the descriptive name field rather than having to use one field for both values. Which is what I am having to do currently.
When I contact my vendors I always order by the part number.
Thank you.6 votes
This is live! We don’t currently have a CSV import method but will be looking at that down the road since structuring the data in a clear way is challenging with CSV’s for this.
every time i edit a line it refreshes and everything moves around and ends up in the same spot. it wastes time a second or two every click. interface should stay steady like in quickbooks.1 vote
as in quickbooks, you dont have to click save every time you edit a line... and when selecting from the dropdown you should also use the dropdown within the line items as in quickbooks, much easier and faster, also enable to remove tax after creating the line with the tax checked.1 vote
this feature is to whitelist a certain IP or IP ranges to access Repairshopr.
troy has implemented the time clock in/out. it's very good, except that it can be accessible by anyone with internet (even when they are not in my premises)
the function of the IP whitelist is so that my staffs can clock in/out when they are in my premises only.1 vote
This was added and is available under Admin > Settings > Employees.
When I create a new customer I setup reminders to email at 3 days just to fu and again at 5. Would love if we could customize this for our business.
Also when I have invoiced I set a reminder to fu a few times and to remind myself to send an email about storage fees and so on if it goes unpaid too long. Would live it if these could auto send and/or remind. Thoughts...?2 votes
I think the update reminder feature does exactly this!
Just like how OTHERS have, I think it would be great if you could integrate with the simplified payment processor Stripe. This could not only drive more sales for your product but I am sure it will help a lot of us as your customers and simplify us not having to use the two systems side by side.8 votes
All done and open to everyone
- Don't see your idea?