General

  1. remove inactive/deleted customers from quick search drop down

    remove inactive/deleted customers from quick search drop down and or allow customers to actually be deleted out of the system if they have no tickets/invoices associated.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Winter -

    That does currently happen, if they don’t have invoices or tickets they do get deleted – and the quick search just caches for a day.

    Let me know if this isn’t what you are experiencing!

  2. Employee sales report filter by technician

    Employee sales report filter by technician

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Signatures

    When customer signs directly into RS the printed copy should print the signature or at least print ON FILE in the signature line.

    1 vote
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Customer Online Portal

    While I think it is great to have a customer facing portal for them to be able to view the current status of their tickets and invoices, I do not think it is such a wise idea to put the computer passwords here. We should keep that field as an option in the tickets so we are able to get into the customers computer to service it. If someone else has access to their email, then it could be possible for someone to get the computers password if they are not supposed to. For example, if a parent shares their…

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Remove Individual Name when business client.

    Make so at the customer creation screen, you can select if its a business or individual. If its a business do not require a First/Last name of a person.

    As it is now it requires the first/last and then that name appears on everything in the system. I don't want an individual name to appear on anything when it is a commercial client. That includes any labels, invoices, estimates, Tickets, etc.

    0 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Dollar Values in Cash Register Out/In

    It would be nice if the cash out and in for the registers would show a total (Ie: $0.25 | 4 | $1.00 on the quarters line). Also a line at the end for checks would be great.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. link to Toggl

    If you can't get a timer working in RepairShopr directly what about linking to the Toggl API?

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Create field job from ticket

    I would like to be able to create a field job directly from a ticket page. All of my appointments are field appointments, and my workflow goes: create customer -> create ticket -> create field job.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiple tickets added to one invoice

    I think the ability to add multiple tickets to one invoice would be great. That way we can have a running tally of closed tickets and bill once at the end of the month

    43 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Report: Invoice Aging

    Is it possible to add a column(s) that shows what has been paid and what is due? Some customers make down payments, or we allow a payment plan. Thank you!!!

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. browser tab headings

    when opening a tab in the browser in repair shopr the tab should have a title. For example if i open a ticket the ticket tab that just opened should have a title with the customers name on it. This is handy when working with multiple tickets as it allows us to arrange tickets in order of priority.

    8 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. canned responses bug

    There is a bug on the canned responses... recreate it like this.


    1. go to a ticket

    2. start to type a response to a customer

    3. backspace that response back to nothing

    4. try to add a canned response

    You can refresh the page then add it but it is just a little big you should know about.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Admin has full control to modify dates on Tickets, Invoices, Payments, etc...

    Coming from (other software) I am really used to having full control for everything as an admin. One very important feature that is missing right now is the ability to choose or modify the date for Tickets, Invoices, Payments, etc...

    I would like to be able to have this as an admin only option or the ability to control who can modify dates. (User permissions might also be a good idea?)

    6 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Need Part number/SKU

    For the parts table, an sku/part number is helpful in identifying the "exact part" in addition to the descriptive name field rather than having to use one field for both values. Which is what I am having to do currently.
    When I contact my vendors I always order by the part number.
    Thank you.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. layout

    every time i edit a line it refreshes and everything moves around and ends up in the same spot. it wastes time a second or two every click. interface should stay steady like in quickbooks.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. easy editing

    as in quickbooks, you dont have to click save every time you edit a line... and when selecting from the dropdown you should also use the dropdown within the line items as in quickbooks, much easier and faster, also enable to remove tax after creating the line with the tax checked.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. IP Whitelist

    this feature is to whitelist a certain IP or IP ranges to access Repairshopr.

    troy has implemented the time clock in/out. it's very good, except that it can be accessible by anyone with internet (even when they are not in my premises)

    the function of the IP whitelist is so that my staffs can clock in/out when they are in my premises only.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Automatic reminders for the admin/tech

    When I create a new customer I setup reminders to email at 3 days just to fu and again at 5. Would love if we could customize this for our business.

    Also when I have invoiced I set a reminder to fu a few times and to remind myself to send an email about storage fees and so on if it goes unpaid too long. Would live it if these could auto send and/or remind. Thoughts...?

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Integrate with Stripe payment processing

    Just like how OTHERS have, I think it would be great if you could integrate with the simplified payment processor Stripe. This could not only drive more sales for your product but I am sure it will help a lot of us as your customers and simplify us not having to use the two systems side by side.

    8 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
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