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855 results found

  1. Allow regular users to delete blank invoices

    It's a really great security feature to not allow regular users to delete invoices. It's especially helpful that the invoice tracks changes. The annoying part is when tech's accidentally make a blank invoice, don't add any charges, and then create another invoice with charges, leaving the original blank invoice unused.

    It would be great if tech's could deleted blank invoices that have never had any charges added to them. Obviously, if tech's could just delete any blank invoice, it would be possible to delete all charges and then delete an invoice that originally had charges on it - and that…

    0 votes
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    3 comments  ·  Admin →
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  2. Better Refund

    I would like to see a better way to give a refund. The current way seems unprofessional. I would like to present my customers with a "receipt" not an invoice for -20.00.

    16 votes
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    5 comments  ·  Admin →
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  3. Show invoice emailed status in Invoice Manager

    This would be quite handy when tracking unpaid/unsent invoices instead of clicking each one and looking for emailed status.

    2 votes
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  4. List UPC number in PO's instead of item number

    Right now when you send a purchase order, it only sends them the "item name", which (for us at least) is just a shorthand description. It would be nice to have PO's reference the item's UPC code, as that's what most vendors use to fulfill orders.

    1 vote
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  5. When you click on a ticket in the dashboard it opens in a new tab.

    It would be nice that when you click on a ticket in the dashboard it opens a new tab. Right now it stays in the same tab.

    1 vote
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  6. Mutiple T&Cs templates for in-take forms

    Just thinking it may be useful if we could have different ticket in-take form templates for different devices so that we can have different terms & conditions depending on the device that is being logged in.

    7 votes
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  7. Add domain support for clients so you do not need to add every contact in

    Would be awesome if instead of adding every contact on the clients site, that if the system could integrate just with a domain.com field. That way anytime client from domain.com is added the ticket is created.

    5 votes
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    8 comments  ·  Admin →
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    completed  ·  Robert Reichner responded

    We did add this, there is a link in your Leads Preferences page to the rule engine

  8. Helpdesk

    It would be nice if there was more of a helpdesk system with repairshopr. The current ticketing system seems more focused on communication when you actually are working on someones computer.

    It would be nice to have something more along the lines of zendesk for general communication and just answering support emails. Then if further support is needed we could open a "ticket" for the job and schedule an appointment of whatever is needed.

    5 votes
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    completed  ·  Rajesh Agarwal responded

    The ticket system supports full “3 way email” between you, the ticket system, and customers – and tickets can auto-create from inbound emails. We will constantly be improving this, but it’s working now!

  9. More Recurring Payment / Invoice Options

    I would like to see more payment options for Recurring Invoices. Currently we use Paypal to do all of our Recurring Invoices for our subscription based services.

    I would like to be able to use repairshopr for this so I can keep all my invoicing in one place. Both Paypal and Stripe support recurring payments!

    3 votes
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  10. Separate Tabs for Customers/Businesses

    Hello,

    It would be nice to have a tab that would allow for easy separation of business names and client names.

    Example:

    Customers Tab --> Shows all customers including customers that are the main contact or subcontacts of a business.

    Companies Tab --> Shows only Business Names. When you click on a business name, you can see all the contacts/subcontacts under that business name.

    Along with this... It might make sense to be able to convert a contact into a subcontact. I can see multiple users being registered under a single business name whereas they are not a subcontact of…

    11 votes
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    completed  ·  Robert Reichner responded

    The customer search feature should now make this very easy! The other features around sub-contacts we’ll work on with the Contacts feature request here.

  11. Allow multiple customer locations...

    We have many clients who have multiple offices. Right now it appears we can only have one address. This causes confusion when scheduling a field job, and customer gets confirmation email with wrong address.

    1 vote
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    completed  ·  4 comments  ·  Admin →
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  12. Save filtered ticket settings

    It would be great to save your filtered settings in the ticket screen. It's unproductive to keep changing the filtered settings each time I go back to the screen. Keep up the great work! Thanks.

    1 vote
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  13. Login with short username at correct portal address

    We have 3 computers shared by 3 technicians in the store and constantly need to login and logout.

    It's neat that if you are at the standard RepairShopr portal and you enter your email, it automatically finds your correct portal URL for you. But if you're at you own portal (mysubdomain.repairshopr.com), it would be really convenient to be able to login with a shortname/username.

    Like instead of myname@mylongdomain.com, I could just login with myname, because I'm already at mysubdomain.repairshopr.com and it knows that I'm only going to be using one of my account's usernames.

    I guess I'm just used…

    4 votes
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    2 comments  ·  Admin →
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  14. Use a webcam for customer pictures

    It would be nice to be able to use a webcam or mobile device to take a picture of your customer. With a picture at the top of each ticket it would allow the shop workers to know each customer by name much easier, and customers like that :D

    2 votes
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    completed  ·  Rajesh Agarwal responded

    This has been in there since we launched, sorry I missed this. Click “Attach File” on the Ticket and there is a webcam option.

  15. Add serial number support in POS

    Scanning a serial number into an invoice is nice, but it's not supported on the POS side. Would be nice to scan a quick hardware purchase to help prevent return issues.

    3 votes
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    completed  ·  4 comments  ·  Admin →
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  16. More advanced Timer System - Track Billable and non-billable time

    Hi,

    Currently, in beta, I see there is a basic timer system. GREAT!!! Now let's enhance this system so we can have the following:

    1. Billable Time and Time Worked option (sometimes time spent on a ticket is not billable because someone left the timer running or because and employee didn't know what they were doing -- EEEK)

    2. Be able to assign these times to a specific employee. Employee x inputted 2 hours of billable time on 12/17/2013. Employee z spent 2 hours of non-billable time on 12/18/2013. Total time worked is 4 hours - Billable time is 2 hours.

    3. Have…

    26 votes
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  17. Add settings on invoices to change the date due on the invoice

    Over 50% of our business is with other companies and we extend the standard Net 30 payment options and currently we have to go into every invoice manually and update the date to show Net 30. Can you add a way either in the customer information or in the admin settings function to have invoices show as due 30 days out from the date of creation?

    6 votes
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  18. Ticket Labels (A label with asset+ticket+customer info)

    When in a ticket and adding parts it would be nice to be able to print out part labels. It would print out on 2 1/4 x 4" label and include customer's last name, first initial, ticket number, part number with description, and serial number of the device(computer). Whether you are allocating a part or when an ordered part comes in you print out the label and attach. When a tech is ready to do the repair they would be able to get the customer's computer and match the allocated parts for that repair. It would also have a bar…

    14 votes
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    18 comments  ·  Admin →
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    completed  ·  Rajesh Agarwal responded

    I’ll just point this out again, because the interface is super confusing at the moment -

    When you enable this on your Printer, in Apps, Cloud Print, (label printer) -

    When you are on a Ticket Detail page – the “Print Ticket” button will start this job, NOT the “Print Label” button.

  19. I would like to see integration with xero.com

    I would like to see integration with xero.com as this is what I use for my accounting needs.

    57 votes
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    completed  ·  Rajesh Agarwal responded

    Thanks for your patience everyone, this is live for everybody now!

    Please let us know how it goes

  20. Ability to schedule appointments with non-customers or without a ticket (like a vendor or non-income meeting)

    Sometimes we need to block time out of the schedule for things like interviews or meeting with a potential vendor, or 'personal time' on the calendar. Can we have the ability to schedule things that are not attached to a ticket or customer?

    49 votes
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