General

  1. Deleting Items - without csv import!!

    Ok, so this is driving me crazy. I'm trying to correct my inventory and I have a bunch of 'disabled' items that I want to permanently delete. I've tried importing the .csv file with 'delete'=TRUE and a few other variations, but it just doesn't seem to be doing anything. Can we please just get the option to 'delete' disabled items from the disabled items page?? :/

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for your feedback. We currently do not have plans to allow inventory items to be deleted once they have been used (sold) on a invoice. Allowing them to be deleted would cause accounting issues on your reports. Disabling items is the best course of action so that they can no longer be added to anything or sold accidentally.

    Thanks,

  2. Edit Tickets in Client Portal

    Some clients have been frustrated that they cannot edit a ticket once they enter it. They cannot give us any feedback as to the Urgency of the ticket, they cannot even close it if it no longer needed.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add filtering to "Invoice Export to CSV" by date

    I suggest you add filtering to the report "Invoice Export to CSV"so it can be filtered by date, and also making it possible for it to be a scheduled report. Invoice Export to CSV would be an ideal report for my accounting department. The Sales Detail Report doesn't include taxes... and while Daily Payment Report does include taxes, it doesn't give you a breakdown. Which can be a pain if you have some payments with no tax and some with tax. The Invoice Export To CSV seems to have all the info we need (we just need to sort out…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for your feedback on this. The invoice export currently will export all invoices to CSV. It exists as a means of back up or to be used for customized reporting that we do not currently offer. We don’t have plans to add the exports to the Scheduled Reports feature at this time. If you are interested in scheduled backups of CSVs we have a Premium service in the App Center that can do nightly or monthly backups of the CSVs.

  4. Marketr - Use invoice status as a trigger to send emails

    I'm not sure why, but my tickets aren't closing despite invoicing and subsequently that invoice being paid. At the moment I only see an option for Marketr to work when the status of a TICKET is changed.

    I would like an email to be sent two weeks after the customer has made payment on their invoice.

    Is this possible?

    Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Based on your description of your current flow, it sounds like the problem lies with the behavior of the Ticket Status. Currently when you change generate a invoice from a ticket, the system is hard coded to change the ticket’s status to invoiced. This means the ticket no longer shows as resolved. You do get prompted to close the ticket out after you’ve taken the payment, otherwise it will remain in invoiced status.

    While we don’t have plans currently to change the hard coded status, it is something we may do in the future. Thank you for your feedback.

  5. Export Inventory Reports

    There needs to be a way to export the inventory report. There is a way to import one... why can we not export the report also. There is no way to filter and make adjustments in the current system... if it could be exported to excel or another program, adjusted and then imported back would be helpful. Having the ability to filter the inventory reports is so important.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to edit Ticket Comment Date (Private)

    After deleting and editing ticket comment the dates are incorrect and therefore the comments are out of order. If I can change the date then at least the comments are back in order and in logic flow.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add PayJunction as a Credit Card Processor

    It would be nice to use our current credit card processor PayJunction. They have very competitive rates and offer easy integration with multiple platforms. I think adding this to RepairShopr would make it even better.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. The payment on Android apps

    Review the payments on the android app don't show in the RS post web. When we closed the register post cant see the payment.

    1 vote
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    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    At the moment it’s not possible to integrate something that doesn’t have a web-browser SDK for general web page usage.

    If you can highlight where this device has that support, we can consider it – otherwise we have to build desktop software vs using our web interface and we aren’t going to do that..

  10. Invoices should be able to be converted into purchases

    invoices should be able to be converted into purchases. Once purchased and finally placed into inventory and should have some sort of ticket that stays with item until sold....then when we have sold item should have a reference number attached to the new customer we are selling to ...so that if the item comes back with a problem we can retrace what happen with phone

    4 votes
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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. add Apple support for signature pads

    It seams that Topaz has some possible development with mac compatibility but there is another company called Wacom that seems to have an option. From the technical specs on one of their products it says that it is Compatible with signature / E-signing software and sign I pro PDF, C++, .Net and Java SDK/API available for developers

    http://signature.wacom.eu/products/hardware/stu-300/

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Topaz is misleading people.

    They have mac support if we build a desktop app, but for web apps we are stuck using their javascript SDK. Nobody else makes a javascript (for web apps) including wacom.

    We would need a desktop app..

  12. Allow for the ticket comments to filter into the QB online invoices.

    Any ticket comments that are in the invoice for Repairshop should filter into QB invoices as well, to keep them uniform.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The intention with our integration is to only copy over the line items – best effort – there is a ton of functionality in our invoices that we won’t bring over to the accounting integrations – like this.

    Also attachments, emailing, etc etc

  13. Customers paying via PayPal

    Most of my customers dislike the new feature that they need to sign in to their account and then find the open invoice and pay the bill.
    I wish you can make an easy payment link via PayPal so customer can pay open invoice at ease. Not everyone is tech savy and the quicker they pay the bill. The faster the work can be done.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ticket Sorting

    When you try to sort tickets by customer alphabetically on the tickets page, it doesn't seem to have any rhyme or reason to how it sorts...it certainly isn't alphabetical...

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Yeah – it’s just sorting by the customer_id, which is sort of just the order they were added. Some day we’ll do this, but for now it’s just hard to get the database to do it quickly without a lot of work.

  15. Freshbooks Integration maybe with an add-on!

    I think you guys do a great job taking suggestions except for this one! Also I don't think you have not noticed how many of your customers use Freshbooks instead of quickbooks. I have seen several suggestions for this!

    12 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    HI everyone — We do recognize that there are some Freshbooks users out there and that this could be helpful. Unfortunately we don’t though have plans to integrate with Freshbooks in the near term. Having done three accounting system integrations (Quickbooks Desktop, Quickbooks Online, and Xero) we’ve learned how massive a project these are to get right. Our existing ones are still works in progress since there are so many moving pieces (we only just added purchase orders to Quickbooks..after ~3 years!) We do know this could be helpful to some but it’s not on our near term roadmap as much as we wish it could be. Thanks for understanding..

    BTW, we did add a report in Admin > Reports a while back that should allow you to export your data in a format that can be imported into Freshbooks. Let us know if that works for you.

  16. quickbooks merchant services

    Please add quickbooks merchant services for credit card processing. we perfer they way they deposit and bill transactions rather than stripe. with quickbooks they send you the full amount to your bank account and then debit the transaction charges afterwords. stripe pulls the charges directly from each transaction before it reaches our bank account.

    10 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add an integration with Freshbooks

    Any chance we can get an integration with Freshbooks? Contacts, Invoices, etc..

    21 votes
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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos

    Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos

    3 votes
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  19. Enable editing of Private Comments

    Regarding Private Comment - and while the ticket has been invoiced, I am recalling points after the fact that I want to remember.

    It doesn't appear that there is any way to edit the comment - other than create a new comment - and have a stream of comments for 1 service call, vs. 1 private comment for 1 service call.

    It would be useful to have this functionality.

    1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Improving leads and kiosk

    I noticed that RS has added FormStack to the apps. This is HUGE!! and a major step in the right direction as far as how you can dramatically improve the Leads module which, in my opinion, needs major work.
    FormStack is in a league of their own when it comes to form building.
    Their forms and triggers can build lead generating emails that are far more advanced than the RS.

    The problem....
    You made it so that the FormStack field names need to match the available RS Lead field names to be reasonably usable. Therefore basically taking an incredible lead…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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