General

  1. make it easier for me to see if the estimate or invoice has been sent to the customer.

    I get the email, indicating that it was sent, but it doesn't say anywhere in the notes that the estimate was sent or the invoice was sent. That would be very helpful information.

    1 vote
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  2. Change the time on the "Tech Hours Report" to actual minutes

    When we pull up the Tech Hours Report to review time spent on a job it shows it in hundreds which means you have to multiply that number by 60. It would be really cool if you could change this so it just reads in minutes and matches what we see in the Ticket Timer.

    1 vote
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  3. visual limit on how many characters an inventory item name has

    Hi, is there a way to put a visual limit on how many characters an inventory item name has? If you use too many the labels on standard address labels print on seperate labels each time. This would save a lot of time during data entry.

    1 vote
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  4. Tool Bar NOT scroll with the page

    The tool bar with the icons for Customers, Tickets, Invoices, etc scrolls up, off of the screen as a form is filled in or a list is examined. To change to another section of RepairShopR, the user must scroll back up to the top of the page to get to the icons.

    If that tool bar were fixed so it does not scroll off of the screen, it would always be available fo th the next step.

    4 votes
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  5. Integrate with HomeAdvisor & Thumbtack

    Add ability for system to automatically book/accept leads from HomeAdvisor & Thumbtack lead services. When a lead is accepted/received process the lead into the system as a 'new lead/contact' with the information submitted to the lead system.

    4 votes
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  6. Warranty 1 Week

    Would it be possible to have warranties based on days, weeks, and/or months? We guarantee our service for 7 days. On the 7th day, we would like to give the customer or client a notification that today is the last day for our warranty.

    1 vote
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  7. Allow to use custom fields on a "per field" basis.

    It's of no use for us, if we can't use all of the available custom fields in our own way. Instead of just printing a custom field table, we think we should be allowed to use each field as necessary.
    That would allow us to have the templates the way we need.

    6 votes
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  8. Colour code vendors in inventory

    I use multiple vendors, so when I build a system for an estimate, it would be advantageous for me to be able to colour code the vendors so I can select the part from the correct vendor and get the whole system shipped as a single item (I build JIT and don't keep much inventory).

    1 vote
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  9. Report Names and Dates

    When preparing a report it would be helpful to have the Report Name and dates the data covers on the report.

    4 votes
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  10. Service descriptions

    When using the device wizard widget the costumer does not get any information about price, estimated time usage or any information at all.

    Why not take this software a step up and include servicedescription pages?

    When you choose your device in the wizard you would get redirected to a servicepage for "iPhone 5s" where all the available services is listed with descriptions and prices. And make the wizard able to take bookings on specific time and date.

    3 votes
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  11. Different colours for the field jobs.

    I would like to be able to colour co-ordinate my calender depending on whether the field job is onsite or at a different location.
    Also to be able to colour code what type of job it is: repair, training, etc.

    1 vote
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  12. Quoting system

    It would be great if there was a system in RS that allowed us to upload a PDF we create ourselves of a quote for whatever (new PC, server, Network solution etc etc) then give the customer a link to their portal where they can view this quote.
    Then when the customer wants to accept the quote have a screen where our terms and conditions can be listed and have the name / signature box showing, just like on invoices, tickets etc.
    Being able to upload our own PDFs means we can create the quotes to look like however we…

    1 vote
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  13. Allow for the login screens to be more customizable beyond just adding our logo

    Would like to have the ability to make the login screen look and feel like our site... embed the code so to speak without all the excess.

    Currently looks very blah.

    2 votes
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  14. Time Clock - Get notifications if someone manually changes time.

    Notify ownership / upper management / HR- if any one manually adjusts time, that way you can find a reason on why this may keep happening.

    6 votes
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  15. Add accessible Stats for non-Admin uers

    It would be great if the different techs could see there own number of 'invoiced' tickets day to day, and each others. This would create some (friendly) competition and jokes between techs.

    I know that I would like to know if I had fixed the most, and if I hadn't, knowing that I was bottom of the table would motivate me.

    2 votes
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  16. Ability To Edit Ticket Updates

    Would love the ability to edit ticket updates. For those times you put the wrong status or need to make any changes.

    That way the ticket isn't cluttered with multiple ticket entries just to make a status change ETC.

    What do you guys think?

    4 votes
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  17. savings

    I've noticed that sometimes we will do deals on our products that we are selling along with the repairs that we do and i would like to show how much that customer has saved on the invoice.

    2 votes
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  18. SSL Enabled Embed Form Code

    SSL enabled form code when embedding form on website.

    1 vote
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  19. Track Internal Projects

    It would be nice to have a spot to track internal projects without it clogging up the ticket dashboard. Basically a spot for projects that you'd like to accomplish in spare time.

    6 votes
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  20. Easy Renewal Options

    Hello,
    I would like the ability on an inventory item to check a box for a canned renewal option. My use specifically is antivirus renewal. I would like a page to configure the options such as renewal date. For example when I sell AV it is a one year subscription and I like to send a reminder two weeks in advance. So in my inventory item I would like a checkbox to turn this pre-configured item. I have watched some videos and it seems I can get most of what I want, but after what seems like a very overcomplicated…

    15 votes
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