General

  1. New Report: Statistics Comparison (For Locations and/or Employees)

    Hey guys,

    I'm constantly getting nagged to provide report stats to each of our locations. Each team (and most techs) always want to know how they did:
    - Who had the most new tickets
    - Who made the most invoices
    - Who billed the most money
    - Which location was the busiest
    - Other stat comparisons

    Really, it's mostly information currently available in the Overview Report. The issue is that I don't feel comfortable with everyone (or anyone for that matter) seeing our Last Month, MTD, Last Weeks, etc Gross and Net numbers. I just want them to know which…

    1 vote
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  2. Invoice Balance tag

    Would like an invoice balance tag to have the customer have a quick glance via email without going to the portal. So, if a customer takes a glance at their balance in the email and think to themselves, they have enough in their bank account, they could pay it right then and there. Should help make paying bills easier for the customer

    1 vote
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  3. Arrange Tickets Reverse Chronologically

    When I look for a ticket, the list is presented in numerical order which puts the oldest on the top and newest at the bottom. Usually the ticket I am looking for is one of the newest so I have to scroll down the list to the bottom.

    It would be an advantage, at least to me, for the Tickets to bbe listed in "Reverse Chronologic Order" That is, newest on the top of the list.

    6 votes
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  4. allow location sharing for status updates.

    One thing I think would be cool is simply being able to update a customer of your ETA or allow tracking. An example would be setting a ticket to "EnRoute" and it sends the technicians real time location and ETA.

    0 votes
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  5. Need more Billing Frequency options

    I have subscriptions & contracts that will need rebilled every 1,2,3,4 and 5 years. Can we get those options for the reoccurring invoices as a frequency? Thanks.

    2 votes
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  6. Allow the uploading of an editable PDF as an intake form.

    I have my own intake form that has a pre and post checklist on it along with my terms of service. Customers sign for the terms of service when i take the phone in and initial for each checklist as it is completed. I would like to make it to where i could just upload my own editable PDF as the intake form rather than using your template. Could that be made possible?

    4 votes
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  7. Logistics Quantity

    I think it would be helpful if the logistics screen showed a quantity of the item needed to be ordered, rather than having to find it in the edit screen.

    4 votes
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  8. Comments in Device Repair Widget

    It would be great to allow customers to add a comment when filling out the device repair widget for those times they need to give us additional information. The function looks like it is there on our end but it isn't available on the consumer side.

    6 votes
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  9. Ticket Status in Assets Detail Screen

    In the Asset Details screen, in the Asset Log section: Add a Ticket Status column for quick reference to any open or waiting tickets associated with an asset.

    5 votes
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  10. Missing "Credits" Field on Invoice - Only shows MISC credits - Where is the other?!?!?!?

    MISSING FIELD - We can't show credits on the invoice or see actual credits anywhere on the client account. I thought we could see this before... its gone now? Currently, only MISC credits can be shown on the invoice.

    Please fix asap - Right Meow Meow~ :)

    3 votes
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  11. integrate with ShipRush to support mail-in repair business

    shiprush is a fantastic automated solution for managing mail-in repairs, as well as parts sales. It is very well established. I'd love to see RepairShopr integrated with ShipRush for seamless management of shipping.

    6 votes
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  12. Field jobs list on mobile site

    Is it possible to get the field jobs on the mobile site sorted by appointment time ?

    1 vote
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  13. Remove or change [RS] initials in Calendar subject entries

    Our office has three Field Techs that share calendar appointments between each other and no matter who's appointment it is, the subject always has an [RS] before it. What would be more helpful is if we could have each Tech's initials at the beginning to differentiate who's appoint ment it is, or just remove the RS altogether and have us customize each subject on our own. Thanks!

    2 votes
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  14. Add Stripe ability for customers to use stored Credit Cards

    Here's the note from the initial request for this do be done.

    COMPLETED · Robert Reichner
    ADMIN
    Robert Reichner (CEO, RepairShopr, RepairShopr) responded · July 10, 2014
    This is live for Authorize.net! We’ll be adding Stripe in the near future.

    Unfortunately it's been a year and Stripe still does not have this function. Please provide this function for Stripe users.

    4 votes
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  15. Dropbox Integration for ALL Documents

    The Dropbox integration is awesome for auditing and restoring accidental deletions to tickets and invoices (until such a time when RS adds strike-through for deleted ticket comments, and moves deleted invoices to a hidden audit area) :-)

    Could you PLEASE add support for PDFs of Estimates and Purchase Orders? We'd like to have backups/revisions available for all documents. Maybe even for outgoing email messages as well. And if we could set WHICH files we'd like to have sent to Dropbox (in the app settings page) that would be killer.

    Thanks!

    1 vote
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  16. Automated Payment Confirmation

    Hello!

    I was wondering of it would be possible to automatically send a payment confirmation email to clients after a payment has been posted to an invoice. I have several clients who mail cheques / pay by electronic transfer, and it would be great if I didn't have to manually resend another copy of the invoice to show the client their payment has been successfully taken.

    2 votes
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  17. Apply Full Amount option when paying multiple invoices

    When making a payment, a list of all open invoices is shown with an "Amount to Apply" box next to each one.

    There should be a button to "Apply full amount" to a given invoice, and also an option to apply the full amount to all invoices.

    This will save a lot of time when a client writes one check that covers all of their open invoices. Right now you have to either copy and paste the "invoice balance due" into the "amount to apply" box, or type it out.

    1 vote
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  18. have a built in spell checker

    this spell checker should work off dictionary words, and automatic generated keywords from tickets notes and canned responces

    1 vote
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  19. 15 votes
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  20. Add an area for tracking voicemails

    For shops that receive copies of their voicemails in email form with sound-byte attached. It would be nice to direct those emails to Repairshopr to have an area that shows all new voicemails. In this area we should be able to create a ticket directly from it and link it to a customers account.

    0 votes
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