General

  1. Printed name of the person who signs for the invoice

    It would be very helpful if the invoice will show together with the client's signature also the name of that person who signed for the invoice, as the person who signs is not always the customer name on file. When clients sign for their digital invoice, there is already a space that can be edited by the invoice, but that info is nowhere else to be seen when the invoice is generated to printer or PDF.

    1 vote
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  2. Client Contact Info

    We have a couple of clients that have multiple sites. We've entered the sites as individual contacts for the client. Each site has information that is specific for that site. I've entered that site-specific information into the notes section for the appropriate contact. I need that information to show up in my google calendar appointments if possible so that our techs can see it quickly. Many times that information is a gate code. At the very least I need the info to show up in the service request.

    1 vote
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  3. add a "note" or "description" line for the great "Take a Deposit" button on tickets!

    We love the new(ish) "Take a Deposit" feature on tickets... But we need somewhere to add a note about what the deposit is for! For accounting purposes later on. What d'ya think? ...Or, maybe we are missing where that note could go! Let us know!

    Thanks!

    2 votes
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  4. Autofill for Ticket Title

    Either remove the Ticket Title autofill or set up an option to turn it off.

    4 votes
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  5. invoice payment screen should have POS Layout

    Once a customer and ticket is created and make invoice is selected along with selecting payment form we would how have the options to add the POS style buttons and categories to select the service in which they are paying for.

    3 votes
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  6. Recurring invoices for customized timeframes

    It would be nice to be able to choose Bi-Monthly or "On every *** & *** of every month. This way it supports NET15, or if you run them every 1st & 15th of the month.

    1 vote
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  7. Inventory display on invoices

    I would be very helpful if we could see all options and categories when adding inventory to an invoice as a line item, rather than having to type it first for it to auto-populate. Sometimes services or parts can have synonymous terms that weren't used when creating the inventory listing, making it difficult to remember the wording used for the item.

    For example, OS Reinstall can also be called Reformat, and so on. Most POS systems have a visual aid that allow you to see what is in the inventory. This would be ideal.

    1 vote
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  8. Improvements to parts module

    As a one man band I don't keep a lot of parts in stock. I tend to order
    parts as I need them. So I am using the inventory as a database of parts I have ordered rather than the parts I keep in stock. The problem is I can't order a part that is in the inventory against a ticket and I can't add a part ordered from the ticket screen to the inventory without going to the inventory screen and entering the details separately,(correct me please if I have missed something).
    My preferred workflow would be this:

    1. Click…
    1 vote
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  9. Show subscriptions when a new ticket is created, on the ticket, and when a customer is accessed

    I would love to be able to see that a customer has a subscription or a "Service Plan" while creating a ticket, In the ticket itself, and when I just pull the customer up. This would make knowing what customers have paid for service plans so much easier, Knowing when the customer needs to be invoices, or when the scope of work is inside their plan, etc.

    3 votes
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  10. Add a customer service phone number

    Add a customer service phone number

    3 votes
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  11. Add Subjects for “Arrival” and “Departed” Comments for Tickets with Appointments

    We just found out that the mobile site for RS has Arrival/Departed buttons for tech's to check-in and check-out of the job. We NEVER use the mobile site since so many things are missing/different, however these are extremely handy updates to add.

    Can you please add "Arrived" and "Departed" comment subjects for Tickets? Even better if these subjects would only show on Tickets that have an appointment scheduled. Thanks!

    1 vote
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  12. Header pages

    When printing invoices and tickets, would be nice to have a header in the pages with the invoice number, date, time, and number of pages; to make sure we don't mess up the papers.

    1 vote
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  13. Physical Inventory Function for Bulk Posting

    During a full physical inventory, it would be helpful to lock/suspend inventory quantities during the process. Perhaps a "special Physcial Inventory function" that would lock the inventory quantities and cost values for a particular date/time to allow for bulk adjustments to qty and costs for regular physical inventories?

    The special Physical Inventory Function would allow the inventory to be adjusted as of a fixed date/time in the past. After adjustments are complete the special function would integrate revised inventory data back into the inventory records as of the date of the special function. All inventory activity (sales/purchases) that happened after…

    1 vote
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  14. Use my own Favicon

    Could you make it possible to use my own favicon so that it shows up for my page and my bookmark?

    It would be a simple change that would make a big difference in personalising the portal to my business.

    Thanks
    Tony

    6 votes
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  15. Print Labels from Logistics Transfer

    Please add the option to view/print PDF labels in Logistics transfers, like it already is in Purchase Orders. We need to print labels for any items after they are received in Logistics. Thanks!

    4 votes
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  16. Integration with Pin Payments

    I suggest an integration with Pin Payments that can handle Multi-currency payment options - No need for merchant account. Nice API sandbox with plenty of partner apps already using there system. Please vote

    5 votes
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  17. Allow us to set a default ticket priority by customer

    It would be nice if we had a setting in the customer itself to have all tickets opened for them to have a default priority (I.E. customers on a service contract, or other important clients are defaulted to priority 1, all others default to normal, or maybe even default to slow for some bad clients who are terrible at paying).

    4 votes
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  18. Can't print label if special character used in "Name" field for inventory item

    I stumbled across an interesting issue. I added an inventory item that had a special character in it. Specifically, the TM (trademark) special character. I was able to add the part Ok and it looks like RepairShopr even strips out TM symbol once the part is entered. However, when I went to print a label, I received an error. I had to re-enter the part in without the TM symbol in order for the label to print for me correctly.

    1 vote
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  19. Add app support for Pushalot

    Just like Pushover, Pushalot is a Windows/Windows Phone version of the app. Pushover currently does not support Windows Phone so it would be great if you could integrate Pushalot for Windows Phone users to receive notifications too.

    1 vote
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  20. List ALL available options for PDF and PRINT on Tickets

    Not sure why, but there are different options on Tickets available for PDF and Print. I feel like anything that can be cloud printed should be available as a PDF, and vice versa, right? Here's what I'd like to see available to both:

    Ticket - Large
    Ticket - Receipt
    Ticket - Intake Form
    Label - Ticket
    Label - Asset(s) * if multiple on the ticket
    Label - Customer

    Once this is done, you could remove the buttons that are randomly below the signature for intake form, and all PDF/Print options would be in one place.

    4 votes
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