General

  1. Follow-Up Reminder Report

    We would like to be reminded after 6 months of an invoice being posted to call customers if they have not had any additional activity with our business. This would be helpful from a customer service perspective, as well as to drive additional business.

    9 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have a selling device wizard

    Your repair device wizard is a great feature. You should also offer a selling device wizard which allows a customer to sell their device directly to the store. It should work the same way as the repair wizard only when they choose their options, it would give a price for the device at the end of the journey which allows them to enter their contact details.

    4 votes
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  3. SN when adding items to ticket

    When you add a serialized item to a ticket under charges, it needs to ask for the serial number then, not when the invoice is created.

    A lot of times, especially with hard drives, the item is already in the unit and sealed then the invoice is made. If the tech forgot to write down the serial number, they have to reopen the machine to get it. If it would ask for serial number when add item to charges, that would be very nice.

    1 vote
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  4. Allow the Other field to be editable for Phone numbers

    We have customers who give us numbers for other members of their family. It would be nice to be able to label the phone numbers in a more detailed manner. For instance: instead of just having 2x numbers labeled as mobile and not knowing if its husband or wife you could label the numbers "wife mobile" or "husband mobile". allowing the other field to be edited would allow for that.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Email Reminder:Tickets Due Tomorrow

    Hello

    I like the way Repairshopr sends reminder emails, that is very helpful

    With the "Tickets Due Tomorrow" email we get the ticket number and the job description, it would be nice if the email also included the client name

    At the moment we have to click through to the job to find out which customer

    Ideally, the content of the reminder email could be editable in Ticket preferences, but all we really need is for the customer name to be included

    Thank you

    1 vote
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  6. Pay Now button to pay off the entire account balance in customer portal

    Customers are requesting a Pay Now button on the customer portal that allows them to pay off their entire account balance by either Credit Card or PayPal in one go.

    I understand that there's already a Pay Now button next to each invoice. However it's more convenient to the customer to be able to pay off more than one invoice at a time, and saves money on Credit Card transactions if this is made available to them.

    1 vote
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  7. Sales/Service Metrics Dashboard

    A Live Dashboard that shows the techs total tickets, sales, invoices month to date. Monthly Totals, Top Services, Top Producers, Who tickets are assigned too, Schedule, Etc. would be very nice to have. I currently produce an excel sheet thats viewed on a 42" Monitor in the service department but its not live.

    3 votes
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  8. net profit calculation on Sales Summary (Profit & Loss) report

    Just been going over a few figures and was checking the sales reports and thought it would be great to also see the net profit as a percentage so we can see as an overview, what our percentage rate is running at. Very useful when setting or revising pricing policies :)

    7 votes
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  9. Re-occurring Invoices Terms

    I would like the re-occurring Invoices to have a different payment term than on the customer. For Example, we have default pay on completion for customer for immediate services and the re-occurring invoice is for a computer maintenance service they have through us and that one should be due before end of the month. We are becoming a managed service provider and adjusting repairshopr to that service.

    0 votes
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  10. Contract Tracking by User

    Need ability to see who/tech that is adding notes, sending emails, or making changes in contracts.

    2 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Communication Log Formatting

    Hello

    We like to copy and paste emails into the Communication log from time to time however the communication log strips out the carriage returns and creates an unwieldy block of text which is harder to read than a nicely formatted email.

    It would be great if the paragraph formatting could be retained

    It would also be good if the Communication Log recorded the user details for audit purposes

    Thank you
    Greg Williams
    Lincoln Computer Centre

    1 vote
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  12. Include multiple internet links per customer/contact

    Given our connected world and particularly given that Repairshopr is cloud-based (!) we would like to see multiple internet links which work the same way as multiple phone numbers,

    So within the client screen we could add lnks to (say)
    Web site(s)
    Facebook, Twitter/Instagram and other social media
    Blogs

    If it was done the same way phone numbers are done it might be relativeely easy to implement

    Greg Williams
    LIncoln Computer Centre

    0 votes
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  13. Allow editing of ordered and arrived status from the part order screen

    It would be great if on the part order screen the ordered and arrived fields can be edited instead of having to go into each individual part to mark them as ordered as this can be quite time consuming if you have many parts.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Confirmed Appointment Status

    Place a status update somwhere on the ticket, in the calendar, somewhere that denotes that they customer has confirmed the appointment. So helpful especially for in the field jobs to make sure clients have been confirmed before sending out techs.

    4 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make your ticket page auto refresh.

    The tickets page has to be manually refreshed when new work comes in or job statuses change. An auto refresh on an interval would be nice. Thanks :)

    1 vote
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  16. Mailable Postcards

    I love being able to mail physical invoices, and thought, 'What about incorporating that feature with Marketr, and having the ability to send Post Cards or Thanks Yous?' We're currently doing this manually with postable, but would love to make it automated.

    5 votes
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  17. Can you make the opening email a little less cryptic

    I had a customer who was very confused because she got an email when I created a ticket. The contents of the email didn't really indicate why she was receiving the email (the ticket had finally been created when I had time to do it - a week or so after she dropped off the device) Here is what I received from the system just now (I XX'd out her name):

    Mac Daddy Repairs

    Hi Mac Daddy Repairs: Customer Activity on Ticket 4262 for customer XXXXX XXXXXXX!

    Mac Daddy Repairs has an update for your ticket 4262.

    Update Subject: Contact

    1 vote
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  18. parts order tracker heading change + column request

    Currently on the parts order tracker, the heading for a given part order cost is 'Price'... which is a little misleading as this is actually the cost of the item. Would love to see this changed to 'Cosd' instead as there have been a few times that my staff have given the cost of the item as the price of the item when talking to customers... and because of this and whilst i know this generally breaks the rule of 1 dea 1 post this does go hand in hand with this request. Currently when looking at the parts section…

    2 votes
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  19. Calendar Improvement

    It would be awesome to have when booking an appointment if it can be done by service.

    On the backend (Similar to Bookeo's booking software) You can configure certain times a service is available. For example, If I want someone to book me for an Onsite field job. I would like only 6PM-11PM to be available for my customers. Where if i would want them to drop off a laptop at our office we are only available for an appointment 8:30-5:00PM.

    Of course this can be used for all types of services, such as mobile repairs, data recovery, etc. Just…

    5 votes
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  20. Multiple items under one barcode

    We sell both used cellphones and used games. Both would normally carry the same UPC but varying conditions of these items means different prices. I would like the ability to have different prices as grades for games and prices for different serial numbers of used cellphones and electronics. That way I don't have to keep multiple items in my inventory each with their own barcode.

    1 vote
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