General
3766 results found
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Allow for customization of status options for tickets. Current option only adds to the default value list.
Allow for customization of status options for tickets. Current option only adds to the default value list.
1 vote -
Add ability to add customizable "Tool Tips" or notes for different fields.
Ability for admins to add tool tips or notes for different fields or field labels (custom or created by RepairShopr).
1 vote -
Allow "Primatry Contact" field to search for contacts for a company.
Under contracts, the Primary Contact field should allow you to search contacts within that company.
1 vote -
Make additional company contacts available when adding contacts.
When adding contracts, additional names listed for the company should be made available.
1 vote -
Include device names in Slack notification from Watchman monitoring.
Current Slack notification coming from the Watchman Monitoring integration don't contain the device name.
1 vote -
Add a "Save All" button when adding additional contacts
Have 1 save all button when adding additional contacts under the main customer. This may apply to other places where additional data is added for the customer card.
1 vote -
1 vote
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Match formatting of Ticket Comments to Email Sent Internally
Currently, ticket comments that are emailed internally lose formatting and appear as a single line comment (without any line breaks, etc.). Can you please maintain ticket comment formatting as it appears on the RepairShopr web portal, under Ticket Comments?
1 vote -
3 votes
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Customer Portal - Billing Admin
As of now, if a Portal User is created, they cannot see the invoices. If I remove the portal user, the invoices show up under the generic link.
Can we have an option to make users billing administrators?
We are trying to use the Portal for some of our larger clients to submit tickets for better tracking, but these clients pay all invoices once a month and would like to be able to just go online to do it.
8 votes -
Savings Report
It would be nice to be able to show the customer how much we have saved them through discounts over a particular time period. This should be added to the sales reports as well as statements.
1 vote -
Non-invoice email going to the "invoice email" address (it should not)
When using the "invoice email" field on invoices, it causes ALL email to get CC'ed to that address. I thought the point of this field was to send JUST the invoice to it? There is already a CC notification field under a customer, so why does the invoice CC also do this? Seems to be not working as intended?
I can't have all the notifications going to this second address as it's only supposed to get invoices and nothing else.
1 vote -
Appointment Booking - Different Hours
Some days I have technicians working at diffrent hours. I would like available times mon, wed, fri & tues, thurs to be different from each other.
8 votes -
ood Day is there a possibility to have a drop down on the private comment area, where a different address can be selected to send a privat c
ood Day is there a possibility to have a drop down on the private comment area, where a different address can be selected to send a privat comment to,
example:
sales person o follow up on quotes, i would like the technician to be able to send a privat comment to the sales person to follow up on a quote in the private comments area,
and then if a other private comment needs to be made to perhaps the boss or admin person the dropdown can be selected with said users email adress.
kindly get back to me asap regarding…2 votes -
Customizable Subscription templates
We have some services that are billed automatically. We would like to have the terms and features of those services be sent out automatically with the invoice. So we would like a separate (or maybe multiple separate) templates that can be used for recurring invoice templates. This needs additional information that doesn't typically appear on an invoice, and would probably be a bit much for a line item.
This would probably work out great for businesses that are selling VOIP plans, backup plans, etc.
4 votesCould you try putting those details in “Customer Custom Fields” – there should be a tag for that to go into your invoice template.
This might be a workaround that gets you pretty close..
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ooma office api
caller id look up/notification
2 votes -
Ability to have same email for different customer names
We have a large client that we deal with that requires us to email counselors that deal with different clients. We need to be able to email an estimate to the counselors for approval but we are unable to add same email twice to 2 different clients.
3 votes -
make a custom field option where the data deletes upon ticket closure
It would be cool if for password fields we could have them erase when the ticket was closed!
1 vote -
Ticket - add the average amount of tickets completed per day
On the Tickets page - would be a really good incentive to see the average amount of tickets completed per day plus last months average per day
1 vote -
More control over Remote access, limit access
I've found that we need more control over the remote access to RSr, both with the app and the main web interface.
On the app, it would be nice to limit access via the security groups settings. So that could be controlled in the same place all the other settings are for each group.
Some people would get the big view as it is setup now in the app, kind of an everything view and other security groups may be limited to see only open invoices and related customers as an example.
it would be nice to limit access to…
4 votes
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