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  1. LINK Customer Purchases and Payment Payout to Customer Detail Page and Tickets

    We almost always reference the Customer Detail page before making any ticket/invoice/payment to verify there is nothing old that needs to be completed. The Customer Detail page contains all related data of every person in our database, so it's generally our most visited page for each customer. The only thing missing from this record of customer purchases and the payouts for said purchases.

    Please add a Customer Purchases section to the Custom Detail page, and link any equipment purchases and the record of payment payout. We want to know how much money we're billed AND paid out to every customer,…

    0 votes
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    1 comment  ·  Admin →
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  2. Prioritize phone numbers to call first

    Sometimes I want to list the customer's cell phone number first and on the ticket label, but it will sometimes put the home number first and the ticket label will also have only the home number. I'd like it so I can change the order manually and it remember the order.

    3 votes
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  3. Enhance online scheduling/calendar

    As we continue to move exclusively into business service, I'd love to utilize the online scheduling/calendar feature, but it's so sparse. I understand I could tie it together with create a ticket, then choose a time, but we've started using AgileCRM and they have a great calendar widget we're starting to utilize, but I'd prefer keeping everything in one system if possible. I need to be able to have the option for more than just "choose an hour". There should be at least 15, 30, 60 min, ability ti include 'travel' time if it's indicated as somewhere other than my…

    1 vote
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  4. Each client needs to be separate and have separate records. They just happen to use the same billing service email.

    Each client needs to be separate and have separate records.
    They just happen to use the same billing service email.

    1 vote
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  5. Shrinkage

    Create an inventory shrinkage report based on inventory count (beginning) reducing items on invoices and comparing to new inventory counts (only including items counted).

    3 votes
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  6. Remove PO's in Transit From New PO's

    Make it so PO's in transit do not count against new PO's being created.

    3 votes
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  7. Repairshopr Beatification

    RepairShoppr is VERY functional, but the look of the UI could be improved a little. I understand development is very demanding and you'll get to it when you can. Thanks! Here's a photo of an example UI. Keep up the good work, you have my vote so far! https://drive.google.com/file/d/0B3TaSul4Yi60WnVrZFg5cFhJUFU/view?usp=sharing

    1 vote
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  8. returns manager reports

    It would be great if the Returns Manager had options to email a pdf of .csv file to the vendors on the list, or another way of extracting a report from the RM.

    This would be helpful, as we let faulty parts build up for 2 weeks, and then ship them back to our supplier. This way, we could email a list of the goods that were shipped to the supplier as well.

    4 votes
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  9. Parts status on ticket screen

    We order many parts from many different vendors for many different customers.
    Moving from one screen to another to check the status of the parts separate from the ticket is a bit time consuming and can be confusing if trying to juggle multiple customers at once.
    It'd be nice to have an optional module on the ticket page so we can see the status of the part (if it has been ordered, if it arrived, etc).

    1 vote
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  10. Integrate with Monkey Box (https://monkeybox.com/)

    Monkey Box allows Service Providers to SECURELY store passwords/asset info for individual clients and customers. It also allows you to share those passwords with other technicians, sub-contractors, and the users themselves. Would be great to link a customer in Monkey Box to a customer in RepairShopr, so you can quickly look up their passwords. It would also be great to link a specific asset in RepairShopr to the asset in Monkey Box, and then pull up the password to that device, like a router for example. By integrating with Monkey Box, who is already taking on the risk and responsibility…

    11 votes
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  11. Add the ability to back date ticket comments

    Have a date field that defaults to the current date, or can be manipulated to back date a comment. This is useful for entering in time and description on a particular date if the user isn't able to enter it in on the same day for tickets that take multiple days (Such as projects).

    7 votes
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  12. Text message warning when low

    Reminder/warning when text messages are running low. We were 6 days sending out message and not realising that we had run out.
    We didn't get any notification that they weren't sent and only found out when one or two customers complained.

    3 votes
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  13. Enable the option to discount a Category item in the inventory on a ticket/invoice

    So, we offer 20% off labour (labor to the US friends ;)) to students, elderly etc and I label a lot of our flat rate charges (1 hour offsite, wipe & reinstall OS, clean out laptop cpu fan etc...) as Labour in the Category field of an Inventory item. It would be good to then apply the discount in one go to all the items categorised as labour. You could also do the same if you were running an offer off iPhone parts or such..Hope that makes sense :)

    4 votes
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  14. Payment Type to Authorize.net

    Allow the option of payment type to be authorize only. This will authorize funds to make sure payment info is correct and funds are available. Payment will show up on customers side as pending. Once work is complete and customer is satisfied, the transaction can be captured and settled. Currently once the payment is submitted to authorize.net from customer portal or payment method, the transaction goes trough as authorize/capture.

    1 vote
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  15. Automatically reprint invoice after Paypal payment received

    Could you add a feature to automatically print an invoice as "paid" when the paypal payment is received? Since we attach invoices to the customers' computer we wouldn't have to go look in Repairshopr to see that it's paid.

    1 vote
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  16. I suggest you allow multi day scheduling

    I would like the ability to enter a start date and end date. Having "time of day" granularity would be okay too, but most of my work is of a multi day duration.

    7 votes
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  17. Add option on estimate screen to add items approved to existing invoice.

    Sometimes we heve several estimates for one repair ticket and we need to add the additional approved estimates to an invoice. It would be great to have the option to add approved estimate items to an existing invoice.

    1 vote
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  18. I wish there was a way to "IFTTT" certain things.

    I wish there was a way to "IFTTT" certain things. For instance we have a prepay policy for most jobs. So when a ticket is created, invoiced and not yet paid (once pad we place in a "in repair" status) I wish that the due date could be BLANK.

    Once the ticket is PAID and changed to the "in repair" status I then have to manually figure out 14 business days...wish this could be somewhat automated.

    4 votes
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  19. Global CC address for all outgoing RepairShopr communications

    G'day guys,

    There are three primary ways this could be implemented... The first is to have a 'Communications Log' email address, to which every communication via RepairShopr, every SMS, email, whether to a customer or tech, is copied.

    The second would be a more straightforward 'Default BCC' on accounts, or simply adding a line to the notification center to cover not just "Invoice - An Invoice was emailed to the customer" but "Invoice - An Invoice was emailed to the customer (full body)" or such - wherein any custom message will be included.

    Finally, a remaining option would be to…

    6 votes
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  20. It would be a great time-saver if we had the ability to search for a particular setting in Admin

    Currently, trying to find a setting to turn on or off is a real pain and takes ages if you haven't used it in a while.

    1 vote
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